SUPERCUTS — Local services in Jacksonville

I called a week ago, spoke with Becky, discussed what I was looking for, she was super confident she could help and we came up with a plan. I made an appointment with her for today for cut and color plus a cut for my daughter. I rearranged my work schedule for this! We arrived today ON TIME. We were not greeted when we walked in until I asked if I was signing in correctly. Becky and another stylist were both busy with clients and barely looked up. When she realized who I was, Becky said she had called me this morning to confirm. I wasn’t expecting her call so I missed it and no name appeared on caller ID. I have my own business so I get tons of spam calls. She did not leave a voice mail, did not send a text or email. Even so, she assumed I wasn’t coming and scheduled another client in my place. As I stood there dumbfounded, Becky said I could wait another 30 minutes at least until she finishes her current client or she gestured at the other stylist and said she could help me. Why would you pass me off to someone else I have no established rapport with? I can absolutely understand calling to confirm with someone especially when they are a new client. But you TELL them ahead of time to expect that call, you leave a message or send a text and give them at least a few minutes to respond! She offered no apology, no acknowledgment of the inconvenience she put on me. I was honestly so shocked I didn’t know what to do or say at first. I took the day to think about it and decided to post this review. In the end, it was possibly for the best anyhow because I could see Becky’s color job on her own hair was a hot mess even from 20 feet away. Looks like you get what you pay for at a place like this after all. Guess I’ll have to pay more at an independent salon to at least be treated with basic...

My mother, who has progressive Alzheimer's, desperately needed a cut and wash due to her normal caregiver not knowing how to take care of her long hair. I was greeted by a lovely stylist, named Eliza, who was both kind and understanding of my situation. She polietly and professionally listened to all of the detailed information that I gave her about giving my hypersensitive mother a cut and wash (down to the temp of the water). Then she guided us back to a chair and did a quick eval on my mother's hair and advised. Next, very patiently went through the hair washing process with my mom who is easily over stimulated. ( When I say very patient imagine someone sitting up four to five times during it.) She gave me some great tips on how to help my father and I continue to care for my mother's hair as the cognitive disease progresses. She was precise while my mother was moving all around in the chair, and she was very understanding as I very specifically had to have a part in the personal space to calm my mom down, and keep her seated. Truly, considering I made this appointment as a shot in the dark on a very tricky day, (and I didn't know what I would get,) I am so lucky to have walked in to this business! I have to say the hairdresser was so professional, intuitive, eloquent, sympathetic, and reassuring...I don't know how I can give this location any less than five stars and may very seriously be a customer for life- or at least as long as Eliza works there. Knowing that this level of customer service is there, makes me believe that I would have received very similar service from any other hair stylist as well. Thank you, thank you, thank you! My father loved the...

The worst experience I have ever had getting a simple shampoo and cut. She never put a “wrap” around me so I now have hair all over my clothes. She told me that my hair in front was uneven. I asked her to straighten it out. I asked her why she was drying my hair before cutting it. She laughed and said that everyone has their own way of cutting hair. I asked if I should not have a shampoo (I had been told in the past to have it washed to get a straighter cut.), and she said that it depends on the hair. I asked why she parted my hair on the opposite side from my usual part. She said it did not make a difference. I simply wanted one inch off. When I told her one-inch off, she asked me if I knew how little that was and showed me on her thumb. I agreed that was one inch. When she finished cutting she offered me a comb, not a mirror as I usually get to check the back, and I combed the hair and handed back the comb. I told her that the two sides were still uneven as she originally told me. She threw the comb on the counter and told me that I was “weird” and my hair was not good so it was not even. She ran to the back and came back shortly to tell me there was no charge. I told her that I was paying and did so. While paying, she starts telling me that this is a country that lets anyone say what they want. She continued to say that her husband is dead, she is over 50 and she works hard for a living. I kept saying “yes, ma’m.” I then told her that the First Amendment gives us free speech, but it is still limited as to where and what...