Sheraton Jacksonville Hotel — Hotel in Jacksonville

I stayed for two nights to escape the loud fireworks. I checked in a little after 3 and was welcomed by the staff, who upgraded me to a club suite for being a platinum member. The suite was on the top floor. The suite was very nice with a small living room and bedroom. The living room had a nice sized TV with a good amount of channels. The couch was comfortable and there was a table near it, but it was a bit too close to the TV due to the space. The bedroom was nice with a king bed, and another TV. The bed was firm, but comfortable. There were feather and foam pillows, and they were long enough to enjoy. The comforter kept me warm during the cooler night. What I also enjoyed in my room was there were two AC's with separate controls. Thus, I can set one temperature for the living room, and one for the bedroom. There was also a safe, fridge , and microwave. There were two small doors between the bedroom and living room.

There were also two small doors for the bathroom. The bathroom was small, but clean. The shower had a decent amount of water pressure and no issues with temperature. I did enjoy the Gilchrist and Soames bath amenities, which included shampoo, conditioner, body wash, lotion, and soap. The towels were thick enough to dry quickly.

The public areas were simple, but had good amenities. I used the gym the most, and it had various equipment. I used to bike and the yoga balls mostly, and some kids enjoyed the treadmill and bouncing on the balls. There was an indoor pool, which was enjoyed by the kids as well. The lobby was small and simple. There was a small couch and computer to use. It reminded me of a Holiday Inn with a Sheraton touch.

The club lounge was located downstairs inside the restaurant. There was a small, but good variety for breakfast including pastries, cereals, and hot items as well. The pastries were tasty, and I did enjoy the eggs, sausage, and potatoes for the hot items. There were juices, coffee, and tea. The Starbucks was fine, but not my favorite. During the night, 2 small hors d'oeuvres were ordered, which was fine. During New Year's eve, they forgot to mention that there was nothing served at the club lounge, so they gave us free appetizers at the restaurant, which was a nice gesture.

The restaurant was standard. The prices were alright for the quality of food and drinks. I had two drinks, which were weak but refreshing, and a BBQ pizza that was ok. The service at the restaurant were friendly, but quite casual. I ate mostly at the bar and talked to other guests.

The staff at the front desk were wonderful. They took great care of me and other guests. The housekeeping did a good job in cleaning the rooms every day. When checking out, they asked about my stay and printed my invoice as requested.

For 113 per night after taxes, this was a great value. The staff were nice, the rooms were comfortable, and the amenities were nice. This stay is now making me a fan of the Sheraton brand of hotels, which is owned by Marriott. I will continue to say that I never had a bad experience at a Marriott chain, and this...

Hi Mr. Smith, we stayed at your hotel on 09/02 - 09/02/2014. Our experience were far less than what expected and we feel as if we didn't get the full experience we so desired. First, upon entering our room (435) we experienced the uncleanliness of dirty wash cloths left behind. However, guest service was polite (all of guest service was polite) and moved us to another room (433). In that room we found the high back computer chair seat torn badly and what appeared to be lipstick on the spread. In contacting guest services I request the Asst. GM Shaun to come to the room so he could view our compliant. He was quite busy so I had to go down to guest services and personally ask him to come up to our room. While in our room he did say that he felt it was lipstick and I personally felt very uncomfortable with the way he handle the situation. He removed the spread and call us only to tell he would have housekeeping bring us a clean one the next morning. Come now "really". Think about that!

Now, let me tell you a little about my wife and the experience she expects. First, she is an registered nurse (RN) and she is a health geek (which if you realize where I'm going with this you will have compassion for me, if anything). Our home is very upscale and she will stop at nothing to ensure cleanliness. After the situation with the spread she would not sleep under the covers nor use the pillows at all that night. Luckily, we kept the two airline blankets we use on the flight to Jacksonville. Now moving on to the bath area. When my wife inspected it she found that the air vent in the shower was full of dust which does create pollen and being that she is an RN, she refuse to use the shower which during the night I didn't get the boyfriend experience at all. But seriously, I got feed up with the whole situation and asked for an upgrade the next morning (which guest service moved us to the 6 floor Rm 611) only to find out the up grade was only a slight improvement in comfort because after all that is why, I choose Sheraton. I needed to keep her comfortable and relaxed while she concentrate on her MBA during the stay. What a two day experience to go through when attending a funeral for your love one. We will never visit Sheraton property again. I know my wife want.

Sorry for the inconvenience of your time,

Sincerely,

I would not recommend this hotel...

I've stayed at this hotel before with much better stay results. This stay was particularly bad.

I booked a suite well in advance of my stay. When I arrived I was told there were no suites available. The front desk was cagey why the room I booked was not available. Had she been truthful about why and admitted they overbooked or accidentally upgraded another platinum I would have accepted the mix up. However, her explanation lack truthfulness which was piss poor customer service. The front desk person then offered to lower my rate as "compensation" for the mix up and to put me on a club floor. First, I did not ask to be compensated. Second, lowering my rate is not compensating me for the mix up. No hotel in their right mind would suggest I pay for a suite and not stay in the suite. So lowering my rate was compulsory. As to the club floor, sounds fair on it's face. However, the club floor was being renovated and the lounge was not operational. Therefore the "club floor" was just like every other floor. Secondly, I am SPG platinum and life-time SPG Gold. I have access to the club floor as part of my benefits. Again, a hollow attempt at making the situation better. Piss poor customer service.

The one thing I have to say about the front desk person is that she was super sweet and polite throughout the check in process. But for the mix up I had no issue with her.

Due to the front desk person being coy about why my room wasn't available I decided to follow up the next morning as to what happened. The person could not tell me why I wasn't given a suite but acknowledged that no suites were available. He then told a manager would be informed and would get back with me. I never got a call from a manager.

Last issue, after I checked in I walked to the elevators to go to my room on the 6th floor. A caution wet floor sign was placed near the right elevator. I figured the floor was recently cleaned. I get in the elevator and after the door closed I noticed vomit all over the floor. I don't know why the hotel would keep an elevator in service knowing throw up is on the floor or why they would ONLY put a caution wet floor sign down. The hotel should have shut down the elevator and immediately cleaned up the mess. Allowing customers to use the elevator is a health risk, unsanitary...