La Quinta Inn & Suites by Wyndham Kansas City Beacon Hill — Hotel in Kansas City

BEWARE! Those with prepaid reservations BEWARE! I had a room that was reserved for me through expedia, by some else, on my behalf and in my name. It was reserved for the period of the 3pm starting check-in time on 1/15/23 to the 11am check-out time the following day on 1/16/23. I drove nearly 400 miles from Oklahoma City to Kansas City and arrived at this hotel late at night, around 4:15am on 1/16/2023. I was exhausted and looking forward to having me a shower and laying down and getting some very much needed sleep. I presented my prepaid expedia reservation to the front desk, only to find out that the hotel had CANCELED MY RESERVATION as a "no show" because I came in late! We'd paid for the time period of 3pm, when check in starts, to 11am the next day. From 4:15am, I still had 6 hours and 45min left, which was plenty of time for me to shower and get some sleep, before handling my business I was in town for. I was on a very tight schedule. Those 6 hours and 45min were VITAL for me to be able to rest and refresh for my meeting that day. The hotel deprived me of this. I ultimately had to go to a truck stop and pay $17 for a cramped, uncomfortable shower to at least be clean and presentable for my meeting. I was ultimately unable to get any sleep in my vehicle. After my meeting, I then had to drive another nearly 400 miles back home from Kansas City to Oklahoma City on no sleep. I was already operating on limited sleep and this hotel caused me to have to operate on NONE. I barely made it back home. I arrived exhausted, bleary eyed, and in a great deal of pain. I am disabled with chronic hip and back pain. My pain was exacerbated by not having been able to have that vital time in my PREPAID hotel room to be able to lay down and rest my back and hip. This hotel really did me wrong by canceling my PREPAID reservation before the rental time period was even over. I'm assuming the night person was just following policy/protocol, so I mainly blame the hotel for having bad cancelation policies and leaving no means for her to contact a supervisor to resolve a situation that she did not know how to resolve. She did not know how to "uncancel" my reservation (that she had canceled) and give me a room. I guess she had no method to be able give me a room in the current situation we were in, or didn't know how to at least, even though there were vacancies/rooms available. She was only able to call Expedia and talk to outsourced foreign customer service. They were unable to help because this was the hotel's fault for canceling, not Expedia's. In the end, after standing there waiting for a long time for her to deal with Expedia, I was ultimately turned away. I would've been left out in the cold had I not had a vehicle with me. Apparently there was no one she could call with her hotel management to clear it up until her manager arrived at 7am. She was left with no means, or the know how at least, to resolve this issue on her own and I was left without my prepaid room. Since I did not reserve the room myself, I was unable to personally deal with expedia, from whom the reservation was originally made, but in my name. A reservation should NEVER be canceled in the middle of the night like that. Flights get delayed/canceled, people have car trouble, or a variety of other setbacks/delays can happen where people may arrive much later than expected, but well within the room rental time period. This hotel really dropped the ball, and to my detriment. Again, I say BEWARE if you have a prepaid reservation, or any reservation for that matter. Call and confirm if running late because they WILL CANCEL on you and leave you "out in the cold" I returned to the hotel later that morning to talk to the manager and make sure that the person that reserved my room would be refunded. The manager was apologetic and told me that the night person did not know what to do in that situation and told me what she should've done. Apparently there was a process for it. There was nothing he could do for me at that point because I had a...

I am a regular La Quinta customer, Gold Card Member for many years. My business has also been involved in lodging rentals so I know a few things about the subject. My wife and I stayed here on 9/21 and 9/22/21, room 136. At first things seemed on a par with other La Quintas but then we started noticing multiple failings. The public areas were kept at 67 degrees, freezing cold and very wasteful of energy. I was told that there was nothing they could do about it. The shower curtain was 2 inches too short, flooding the bathroom when the shower was used. There was a DARK-painted wall outside the bathroom; both my wife and I separately walked into it causing a bruised forehead. We solved that by taping pieces of white paper on the wall to be visible in the semi-darkness. There was no milk at breakfast and no coffee in the lobby after the breakfast closed at 10am. The clock in the lobby was off by 45 minutes but managment refused to deal with it. Worst and most telling of all was the fact that it was impossible to meet with the manager who was ABSENT the two mornings I attempted to speak with her. The first day I was given the excuse that 'she was getting a COVID test for a cough'. The second day she was said to be there, then the story became "She was out picking up one of the housekeeping staff', minutes after I was told she was upstairs. Today we returned for one night having made our reservation the week before. The manager (wouldn't give her name but the sign at the desk said Ashley Matthews) refused to honor the reservation when she realized that I was the patron who had posted a very negative review a week ago. It was humiliating to stand there in the lobby and be turned away for speaking out on the manager's deficiencies. I was given the name of her supervisor in Wichita, an Alex Little, but tried unsuccessfully all day to reach this person. I can see this La Quinta being sued for infliction of physical damage based on the wall incident alone but much more damaging was the shame of being refused service when I had an existing reservation and was a customer in good standing. This hotel also often was unattended at the front desk and the clerk was frequently involved in long and pointless phone silences. It seemed that nobody had ever taught her how to use her time efficiently...

Do not stay at this hotel!!! I wouldn’t even give them one star for any part of our stay. There was nothing good about our experience with this hotel on Troost. We were helping our daughter and son in law move cross country with all of their belongings. This in itself can be stressful and physically taxing. My husband did not have a good vibe about this hotel from the moment we arrived. There was broken glass in the parking. He went down a little after four o’clock AM to discover the worst… the moving truck was broken into and items were scattered around outside the moving truck. The thief or thieves had just the right tools to pry off a part of the latch without even tampering with the latch that was placed to keep people (honest people) out. The window of my SIL vehicle was busted and items were shuffled inside the car. Seeing this made us all sick and felt like we were violated physically. We told the front desk attendant. He showed no concern. The number he gave us to call was to the police chief’s desk not the police. We finally got the number to the police and were told that there is nothing they could or would do. This happens all the time. (Look at all of the reviews and you will see it does happen all of the time and has been happening for years.) The hotel staff/workers said that it happens every week!!! This is unacceptable and someone should be responsible. The $185 they gladly took from us for the room should be refunded since they are not putting forth any effort to provide retribution for the incident. Do not stay here for any reason. There are no cameras anywhere around the hotel. There are signs posted outside that states they are not responsible for vehicles. While we were covering the window of the vehicle, we found a large screwdriver that had to be used to pry on the window and bust it. We have stayed in LaQuinta hotels before, but will not contribute to their evil business dealings again. Do not stay at...