Hallmark Corporate — Local services in Kansas City

HORRIBLE CUSTOMER SERVICE! Avoid Hallmark.com at all costs if you expect to get what you ordered. On December 29, I ordered 14 packs of New Year's cards to be delivered between January 6-8 to a local Hallmark shop. A shipment notification email was received, but none to say it arrived. On January 9, I called the local shop. They told me that one package was there, but another was expected and promised to call when it arrived. A WEEK later, I still hadn't received a call, so on January 15, I called the shop again. This time, the associate told me a box was there and that the order was complete. When I inquired as to being told a second box was missing a week ago, I was told "they must have been looking at something online." Annoyed and unsure, I called Hallmark's 800 number and spoke with a laughably titled "customer care advocate" who confirmed that there were three packages (one via FedEx and two via USPS), all of which were showing as delivered but he called the local store to confirm what I had already been told -- only one was there. I requested that a new order be sent direct to my home via overnight shipping, which was met with "I'll never get overnight shipping approved after which I asked if there was a supervisor there who could make such a decision. He said there was and transferred me, which of course required a lot of time on hold. I was connected to "Ethan" who said he was not a supervisor, but attempted to help and proved only to be less helpful than the first guy. Turns out that they were completely out of the cards. Only after I prompted did he check to see if they had ANY New Year's cards left and they didn't. The world's supposedly preeminent greeting card company had nothing ... not even to fix their own mistake. Retailers likely have some but these "Care Advocates" were far more interested in giving an easy refund and losing a customer for life, than going the extra mile and keeping a customer. Additionally, they listened poorly. I had to repeat and re-ask questions multiple times. I expected much more from a US-based company that has a reputation for high standards and US-based "Care advocates." Incredibly...

I worked for Hallmark for over 7 yrs as a Retail Manager. I was hired by the nicest person in the world but about 3 yrs in I got moved and things went from bad to worse. Even though every store they put me in I didn't do something right and my Territory Manager found something to write me up about. I am a 62 yr old single mother of 2 daughters and a granddaughter who all live with me and barely making it but I was let go in June. I got a hernia due to lifting the heavy boxes during the Holidays and especially at the fast pace they make us work and if we don't get out more than what we are capable to do they let you know it. Anyways knowing I would be needing Disability while re-cooperating from my surgery they let me go. Who does that? They don't care about their employees they just care about pushing the product and pushing they do as well as waste. I teach my kids to recycle, respect, be conscience and respect and reward those who you love and care about you and listen there are 2 sides to...

If I could give a minus 10 stars I would as I brought 15.00 worth of cards October 25th & the person they were purchased for passed away. I was told tuff we aren’t taking them back it doesn’t matter the bag was never opened nor does it matter that the receipt is in pristine condition I thought Hallmarks whole deal was about showing people how much they care about the human race. I guess it’s only relevant to them when they can make the premiums off of their cards & they only care for 90 days. So be fair warned if you buy anything from them & it’s been 90 days it doesn’t matter to them as 90 days is how long they guarantee they care. Ridiculous the thought of Hallmark now makes me ill congratulations Hallmark I’ve been a member for 22 years until 2/3/2020 & this was in KC INDEPENDENCE CENTER TO BE EXACT DAY AFTER THE BIG SUPER BOWL WIN! Just...