Spa By the Sea — Hotel in Kauai

Let’s start by saying I made my appointment for a couples massage at 11. The morning of, I received multiple phone calls my time had changed to 3:30. When I called back they informed me someone had called in, but my 11:00 spot was no longer available, one of us could get in at 12 (who wants to to a couples massage alone!?) when we arrived we were shown the locker rooms and asked to change into robes. I used the bathroom in the ladies locker room when the doorknob fell off the handle leaving me trapped inside. By the grace of god someone heard me knocking and was able to let me out. We were then sent to a “wellness room” where there was water and chocolate waiting, per the receptionist but all we found were 3 dirty, empty glasses. The massage was for 90 minutes (the time started when we were first shown to the locker rooms) and Kim and Joseph did wonderful work. The fire alarm and ping pong tournament made it hard to relax, but it is what it is. After our short massage we were shown back to the locker rooms to change, I obviously avoided the bathroom but my husband tried to shower off, when he moved the handle to turn on the shower, it fell to the floor smacking his foot and leaving an enormous bruise (visible this morning). When were ready to go, we headed to the front counter to pay, we were greater with an astronomical cost, $27 more than the original price per person as well as the automatic gratuity. I don’t mind paying for quality work, and the therapists delivered it, but the terrible way we were treated and the falling apart facility was definitely not worth it! Save your time and go...

I was so excited to be on vacation and have time for a massage.

I thought I would try a massage by the beach since I am in Hawaii. This was a grave mistake. For the price I assumed the spa would have a spot for the massage to take place and they don’t…it is just a random spot in the grass no seclusion so not very relaxing. Also, due to the wind, which as a tourist I am not familiar with it, I should have been pre-warned that it can be very windy and loud, and that the spot is not secluded from people. I would have picked to just get the massage inside, but I did not know any of this until I was outside with no clothes on with just a robe.

Also, I paid for an 80 minute massage and I definitely did not get an 80 minute massage due to the terribly windy conditions the therapist spent a good portion of the time dealing with the sheet and making sure I was not exposed (since children and adults alike are around to see all). The therapist was clearly stressed by the wind and so the massage itself was not as relaxed I could feel the stress in her strokes.

I think that as a customer I should be told exactly what They getting with a beach massage, because if I had been told all of that I would have picked the inside option and gotten what I wanted and not felt ripped off, due to the fact the spa is not setup or ready for...

We booked a lomi lomi couples massage and it was one of the most relaxing experiences of our entire Hawaii trip! From the moment we made our reservation with Greg (who was so warm and accommodating), everything felt thoughtful and seamless.

We were greeted with plush robes, refreshing water, and the cutest mini chocolates before settling into our treatment. The massage itself was incredible — deeply calming and so therapeutic. Our therapists created such a peaceful atmosphere that we both left feeling like every ounce of tension just melted away.

After the session, we spent time enjoying the pool and jacuzzis, which made the experience feel like a full afternoon retreat. The setting is serene, the service is top-notch, and the attention to detail truly sets Spa by the Sea apart.

If you’re visiting Kauai and want a luxurious, relaxing escape — this is the place. We can’t wait...