I usually keep my negative experiences to myself. As much as I didn't want to do it. The experience should be shared for the type of price point establishment it's insinuating. Our party had to wait for a table as we arrived, understable. What was not understable, was waiting because the staff were to engaged in personal conversations to set the table up. Once their conversations were done. Table was set up and seated. At least we had some entertainment while waiting, but he's far from patrons to enjoy. He should be moved technically where we were seated. When the food arrived, it was disappointing. While the food looks good in the pictures, the pictures are deceiving! We ordered two prime rib both the same way. But why does it both taste different? Mac N Cheese was litterly Kraft. Desserts look good, but everything is previously and still frozen, just dressed up with whipped cream. Even the ice cream scoop is pre scooped and frozen in the cup, when given. The staff was nice when interacting, however processes needs to be reviewed. As a sub higher end establishment, I get staffing will congergrat and have conversations, but do it in the back area, where patrons can't hear personal conversations. Our waitress glanced at our table numerous times, knowing we needed refills. When she finally checked up on us, we had to ask for refills for our other beverages. We assumed she went to get our refills, but that was not the case. She walked pass our table four times without acknowledgement or refills at this point. Even gave the check to the other patrons right next to us with no acknowledgement. Our dissatisfaction just kept increasing. It was 17 minutes later that she finally checked up on how we were doing, with a pitcher of water, but without our other beverages. At this point, we didn't even bother to ask, we wanted to leave. She asked if we wanted take out boxes because there was so much food left on the table, but we declined as it wasn't even worth taking it home. Could've been a one off night, time will tell. Food quality and service definitely needs...
Read moreI was hesitant to try this place after reading so many mixed reviews—people either love it or hate it. Here’s the scoop…
This was my first visit, mainly because I knew it was on the pricey side. Finding the restaurant was interesting since it’s tucked away off the highway. The building looks a bit aged, but given its oceanfront location, that’s to be expected in Hawaii. My Ohana lives here, so we understand what salt air does to a place.
We were celebrating a 50th anniversary and had reservations for a party of eight. They seated us at the best table in the house— a corner spot with open windows overlooking the ocean, letting in a beautiful breeze. For a short time before sunset, the sun was in our faces, but it wasn’t a big deal.
Our waitress was incredibly patient while we took our time deciding what to order and checked on us a couple of times throughout the meal.
Everyone loved their food and came prepared for a higher price point. I had the lobster with an 8 oz prime sirloin, cooked medium rare. It was perfect. That particular cut is generally tougher than others, but it was surprisingly tender. The side salad with Hawaiian dressing was fresh and flavorful, and the drawn butter was delicious over the white rice (a typical Hawaiian-style pairing).
My husband had the bone-in prime rib and was in heaven—he couldn’t even finish it! Others in our party ordered shrimp and ahi tuna and were equally impressed.
The only reason I’m giving four stars instead of five is the cocktails. Aside from the Blue Hawaiian, they were served in small, average-looking glasses with too much ice, making them feel watered down and lacking in presentation.
Overall, the food, service, and oceanfront atmosphere made for a fantastic experience. I’d definitely return! (If I...
Read moreWhen we arrived at the restaurant, I asked the waiter if it would be possible to sit outside, as the sun was shining and it was still quite warm. Unfortunately, he informed us that the terrace was closed. Once seated, I looked for the happy hour menu but couldn’t find it, even though it was still within the designated happy hour time (4:30–5:30). I had to ask the waitress for the menu, which I found disappointing—it should have been provided automatically.
We were given bread with butter, but no butter knife, so we had to use our steak knives to spread the butter. When it was time to order, we started with an appetizer, which arrived just three minutes after we placed our order—an impressive speed! However, the drinks were still missing. They didn’t arrive until we were almost done with the appetizer, and, to our surprise, the main courses were served at the same time. This poor timing detracted from the experience.
The food itself was good. The steak and baked potato were excellent and highly recommended. The vegetarian option, however, was underwhelming—not very filling and quite overpriced for what it was. After I finished my meal, my partner was still eating. The waiter noticed I was done, promptly cleared my plate, and then stood at the table, waiting for my partner to finish his steak so he could take his plate as well. This made us feel rushed and uncomfortable, which is the last thing one expects in a restaurant.
In conclusion, while the food was enjoyable, the service left much to be desired. I strongly recommend the restaurant invest in better training for its staff to enhance the overall...
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