Holiday Inn Express & Suites Kendall East - Miami by IHG — Hotel in Kendall

This was our 31st Holiday Inn stay this year (which is an average year) and was by far the worst.|We checked in on a Sunday evening about 7pm, on arrival there was no one on reception, we were told when someone did arrive that she was on her meal break and we had to wait 15 minutes before we could check in. However we noted in a morning there were up to 4 members of staff behind the reception desk, chatting, with what appeared not a lot to do.|The 2 rooms we booked, both double queen suites were very poor, the whole building is very very run down and in serious need of a refit. Of the 2 beds one is so close the to wall and one so close the the AC unit that you struggle to get out of bed on that side unless you climb out of the bottom. The bath tubs in both rooms appear to have been coated in some sort of mastic or sealant in a very odd haphazard fashion, for a reason we cannot fathom (see photos), it looks disgusting, when we first saw it we thought it was soap scum from a previous occupant. There is no plug and the tap drips constantly. One day one of the rooms was missed by housekeeping. The AC in the room is quite noisy. |The pool was out of order for our entire 4 night stay which with temperatures of 30C+ everyday we really missed. The light fittings are intermittently faulty,|some bulbs were out, one door handled had been badly repaired so didn’t work correctly, the whole room appeared to have been “maintained” in a very unprofessional manner if at all. |Compared to the average Holiday Inn Express breakfast (of which we have had many) the only way to describe this one is poor; despite arriving at least 30mins before the end of service each day 3 mornings there was no bacon, there have only been omelettes once, fruit has been limited and one morning the scrambled egg was full of burnt bits and the toaster is so slow it would take the whole morning to toast anything. We can’t put the lack of choice down to the hotel being quiet based on the number of people at breakfast. The member of staff responsible for breakfast clearly wasn’t committed to her job and displayed no customer service skills at all.|At check out we were asked about our stay, we made it clear there were some issues but they didn’t want us to give them the detail.|If you think, as we do, that Holiday Inn Express will provide a reliable service with an acceptable minimum standard, this hotel does not...

This was our 31st Holiday Inn stay this year (which is an average year) and was by far the worst.|We checked in on a Sunday evening about 7pm, on arrival there was no one on reception, we were told when someone did arrive that she was on her meal break and we had to wait 15 minutes before we could check in. However we noted in a morning there were up to 4 members of staff behind the reception desk, chatting, with what appeared not a lot to do.|The 2 rooms we booked, both double queen suites were very poor, the whole building is very very run down and in serious need of a refit. Of the 2 beds one is so close the to wall and one so close the the AC unit that you struggle to get out of bed on that side unless you climb out of the bottom. The bath tubs in both rooms appear to have been coated in some sort of mastic or sealant in a very odd haphazard fashion, for a reason we cannot fathom (see photos), it looks disgusting, when we first saw it we thought it was soap scum from a previous occupant. There is no plug and the tap drips constantly. One day one of the rooms was missed by housekeeping. The AC in the room is quite noisy. |The pool was out of order for our entire 4 night stay which with temperatures of 30C+ everyday we really missed. The light fittings are intermittently faulty,|some bulbs were out, one door handled had been badly repaired so didn’t work correctly, the whole room appeared to have been “maintained” in a very unprofessional manner if at all. |Compared to the average Holiday Inn Express breakfast (of which we have had many) the only way to describe this one is poor; despite arriving at least 30mins before the end of service each day 3 mornings there was no bacon, there have only been omelettes once, fruit has been limited and one morning the scrambled egg was full of burnt bits and the toaster is so slow it would take the whole morning to toast anything. We can’t put the lack of choice down to the hotel being quiet based on the number of people at breakfast. The member of staff responsible for breakfast clearly wasn’t committed to her job and displayed no customer service skills at all.|At check out we were asked about our stay, we made it clear there were some issues but they didn’t want us to give them the detail.|If you think, as we do, that Holiday Inn Express will provide a reliable service with an acceptable minimum standard, this hotel does not...

This is absolutely one of the worst hotels that I've ever stayed in my entire life. The folks that run it are incredibly helpful, they're nice and sincere and friendly. But it's clearly evident that at the corporate level they are not being provided with adequate facilities to provide the end user an appropriate experience.. I've had the worst hotel stay in my entire life. I would not recommend holiday inn express, at least not this location to anyone, ever. I asked for a refund. There has been no Internet for the last 3 days, there was sour milk in the cooler at the breakfast buffet that literally me throw up in the trash can on the spot. The onsite manager offered me a $75 compensation for the week, if I left today. Now I'm not really sure but as far as I remember that is terrible customer service and this guy should probably be removed from his duties because he clearly doesn't understand how to take care of his customers. I will absolutely never ever in my life stay at another Holiday Inn. And I don't think anybody else should either. If I started to point out all of the Safety issues in this place it would probably create a lawsuit. I'm pretty sure the elevator is not up to code(the mechanical part is actually flapping lol) the shower head is continually leaking all day long, the ac fan is obviously broken, so loud you can't sleep, the milk and yogurt in their cooler downstairs are expired, they changed my room even though I had a reservation, no phone in my room, plug-ins on the lights don't work, can't even imagine how many people were in the room across the hall, though they hung out in the hallway most of the time, ALL NIGHT.. the list is endless. Holiday Inn is the WORST hotel in the world, and You should be accountable for your negligence. I paid a lot of money to come here, on short notice because the home I live in is being sold. I have to find a new place to live. It is kinda imperative to have internet these days..jus saying. This hotel is the worst, do not give them your...