Marshalls & HomeGoods — Local services in Kendall

I’ve been a loyal customer at this store for several years, but today I had the worst experience. It’s incredibly frustrating that those of us who can only shop in the evening—after 7 PM—receive such poor customer service.

I went in to buy clothes, as it was the only time I had available, but one particular employee made my shopping experience unbearable. While I was browsing the racks, she repeatedly interrupted me—three separate times—forcing me to move so she could rearrange clothing from a large rack in the middle of the aisle. Rather than working around customers, she expected me to keep moving, disrupting my ability to shop comfortably.

The fourth time this happened, I politely asked if she would allow me to continue shopping. Her response? She curtly stated that she was “working” and that I needed to move if she needed space. When I expressed my frustration, explaining that good service and sales should be a priority, she dismissively pointed to the door and told me I could leave if I didn’t like it. She even added that if I wanted to file a complaint at the counter, it wouldn’t make a difference.

Her behavior was unprofessional and completely unnecessary. Worse, she made a scene in front of other shoppers, playing the victim when I had spoken to her calmly. It’s unacceptable for an employee to repeatedly inconvenience a paying customer instead of finding a way to do their job without disruption.

I live just two minutes from this Marshalls, but after this experience, I’d rather drive farther than return. It’s disappointing to see such poor service at a store I’ve shopped...

Today, Sunday the 28th, on my wife’s very first free weekend after a long time working, she decided to finally take care of a few pending things. Recently, we bought the KING bed we had always dreamed of and, along with it, a white KING hotel style comforter (my favorite). Unfortunately, even though the package said KING, the comforter was way too small, so she had to return it.

She went to Marshall’s confident that she would get the refund since it was still within the return period. However, the cashier who assisted her (around 50–55 years old) took the comforter for inspection and came back with a supervisor named Rodolfo. He, very rude and direct, told her that he could not accept the return because it was “used.” According to him, “everything that gets returned goes back on the sales floor” which is surprising, because my wife has worked in retail (including at Ross), and she knows that items not fit for sale are sent back to the company.

If for them “used” means simply placing the comforter on the bed to check how it looked, then yes, it was “used.” But the product is in perfect condition: no odors, no stains, nothing wrong at all. She checked it again at home and confirmed this. Meanwhile, in the same store you can easily find pillows and clothes that are obviously used and stained, and yet those are accepted.

She left with no solution, no friendly treatment, and lost her money. Her only free day was ruined by an unpleasant and unnecessary experience. What a shameful experience. We do not recommend visiting this...

Went to this Marshall this afternoon to return something that I brought last week. A drink jar dispensers I had to return it because it’s leaking. If you have been to this Marshall you have an idea on how long is the line there . I stood there for at least 45 minutes. When I finally get to the cashier, since I didn’t have the receipt with me they refuse to accept the return. after a 45 minutes waiting in the line. When I asked to talk to a manager that’s when an old guy with a ponytail came. Very rude and unprofessional Doesn’t know his name but he was the only one without a name tag but I guess he is the manager. He has the nerve to tell me to call the 1-800 customer Services number to ask for copy of the receipt email to me and I need to come back with a copy of it in order for them to refund me. Mind you I waited 45 minutes in the line, I purchased the item a few days before. Oh wait!! they also need my physical passport book or my drivers license also. Even though I had a picture of my passport, driver license and the actual debit card that I used to purchased the item, still they don’t care. All that for a plastic jar which is $19.99 worth. MARSHALL’S.. please do better. I don’t know where they get theses kind of people that they hired to work as Managers or Supervisors. They don’t have the qualifications to work not even at fast food...