Ramada by Wyndham Kent Seattle Area — Hotel in Kent

I would like to share my experience at the hotel where my husband and I recently stayed for our anniversary and birthday weekend. Unfortunately, our visit was marred by several disappointing incidents that significantly impacted our special occasion.

Despite the hotel's advertisement of serving breakfast, we were disappointed to find that this service was not available during our stay. Additionally, despite our repeated requests, we were unable to receive new bedding for our room throughout the entirety of our visit. We stayed four days.

To make matters worse, upon checking out, I realized later that I had left my laptop in the room, only to discover that it had been stolen by a housekeeper. Who said I didn’t leave anything in the room but the hotel was the last ping on my locator before it was disabled by the person who stole it and no one else had access to the room after I checked out. Then the housekeeper tried to accuse me of stealing a towel and a sheet that were both in the room and should have been accounted for possibly to taint my credibility when I came back to inquire about my laptop which I was used while on the trip to get work done.This incident was particularly distressing and has cast a shadow over what was supposed to be a memorable and joyful celebration.

The failure to provide the advertised breakfast, the inability to address our basic request for new bedding, and the theft of my laptop by a member of the hotel staff have left us deeply disappointed and concerned about the hotel's standards of service and security.

I sincerely hope that the hotel takes these incidents seriously, conducts a thorough investigation, and implements necessary measures to prevent such occurrences in the future. As guests who chose the hotel for a special occasion, we expected a higher level of service and professionalism, and it is disheartening to have our experience marred by these unfortunate incidents. Though I do not remember her name the young woman I checked in with was pregnant and she was so professional and nice and did all that she could do to help resolve the situation when I came back to the hotel to see if it was recovered even though ultimately there was nothing more she could do at the time I’m still waiting for a call back to see what came of the situation and if my laptop was found but I haven’t heard anything and...

Where to begin? The description: "down- to- earth hotel featuring a restaurant, lounge & an outdoor heated pool, plus free breakfast. " The restaurant & lounge looks like it closed a long time ago. So toss that option out the window. The outdoor heated pool was disgusting. It looked like it hasn't been cared for in a long time. Not even winterized. So there's that. There's no free breakfast, because apparently they did their free breakfast thru the now closed restaurant. You get a sad to go bag that consists of a fruit cup, granola bar & Sunny-D. Which, by the way, isn't considered orange/ fruit juice, as per Wyndham/Wingate standards. I didn't even attempt the vending machines, since they either didn't look like they worked or had sketchy people near them. The lack of basic amenities this far into the end of covid isn't acceptable & is shocking. The room was small. I reserved a king size suite for my family 2 months prior. Only to show up at 8:30 pm to be told that there wasn't 1 available. They had 2 & both were considered unrentable, because of "damage" that had been done. The only option was a room with 2 doubles/ full size beds or a king size bed. Which didn't work for a family of 3. We took the 2 doubles, since we were tired from a long day of traveling & were promised that we would get moved to what was reserved the following day. The room we got was in a building on the back side of the complex. 2nd floor, right above a room that had 2 of its windows broken out & were boarded up. There was no phone (which didn't matter, the front desk only answered their phones once, in the half a dozen times we tried calling) & no alarm clock.

We never got our room. The next day, the receptionist let us know that the damage was too great & there was still no other options for us. The manager was only willing to give us a refund for the 1st night. The rest we had to get from booking.com. While the receptionist had waived the $200 cash deposit, to go thru such hell in a 24 hour period is fully...

Do Not Go Here. Stay Away. It Is A Nasty Hotel owned by JEFF & YOUNG HOSPITALITY, INC. The staff we talked with were pleasant but minimally useful. The first room they assigned to us was only partially cleaned; wet towels were still on the bathroom floor and hanging in the shower. The 2nd room they gave us was clean and the bed was comfortable. There was no elevator. We had to carry our heavy luggage up 2 flights of extremely uneven stairs in an outdoor stairwell that reeked of urine with dirty handrails that felt gummy and sticky. Despite the 95 degree weather, the pool and hottub area was closed off with patio chairs stacked up. The water was green and fuzzy with large piles of sediment and pinecones at the bottom. The breakfast room was chained off with tables and chairs pushed to the far end of the room. I asked the receptionist for packets of regular coffee to use with the single cup coffee maker in our room. She told me they didn’t have any more, only decaf packets. Meanwhile, a gentleman who had just paid $200.00 cash in advance as required by one of the numerous poorly worded signs posted on the plexi-glass on the check-in counter, returned and reported that their room had a horrible smell, his family couldn’t swim in the pool, and there was no breakfast so they were not going to stay. The family had not unpacked their suitcases or touched anything in their room, they had gone in and then came right back out due to the stench in the room. The gentleman was requesting his $200.00of cash back. The receptionist couldn’t take care of the matter herself, she had to call the owner (JEFF & YOUNG HOSPITALITY, INC.) who authorized her to return a whopping $20 to the gentleman. The owner took no responsibility for the problems encountered. His solution was to keep $180 because the family walked in the room and walked right back out. JEFF & YOUNG HOSPITALITY, INC. should be ashamed of their deceitful and fraudulent business model which swindles money from...