Extended Stay America Suites- Seattle - Kent — Hotel in Kent

I have been unfortunately staying at Extended Stay, Kent WA for the last two weeks. When I checked-in the phone cord was missing, the purple hair colored receptionist told me to call the main number if I needed to talk to front desk. The toilet flush is only partially functional, the plunger has to be pushed down and I have to do it by hand each time to fill-up the tank. There is weed smell everywhere, does not bother me but there are kids staying, therefore people need to be more careful with odor, there was a large dried-up leaf in the elevator too. The unsecured wifi connection abruptly turns on and off by itself. One of the stove stopped working; I also had to install my own AA battries in the TV remote. Several of the drawers have loose tracks and one almost fell on my foot, luckily I did not break anything. I tried to pickup some on the go oatmeal and the front desk receptionest, whom I had met several times before asked me to show room key. Since then, I have refrained from having any more breakfast for the most part. She also seemed agitated when I asked where can I take the trash out mam.

I tried to extend my stay for two more days and the front desk employee tried to charge me $1783 for two days, perhaps a slip of fingers on her part. Inconvenientently then asked me to give her the room keys for re-pogramming, she seemed nervous for some reason and then as the elevator door closed I heard an employee I think nick named "mj" said something (he was also at Enterprise kent WA) and the receptionest replied "that was too close" it was a bit odd because later that night when I came back both of my card keys did not work anymore, luckily I found the third card-key that was not programmed by her and it worked right away. I had a creepy experience in the parking lot, a young guy said something in Spanish, I can recognize but cannot speak Spanish unfortunately. so I replied "No abla Spanish", he walked back to the black hatchback and said something to his friend, then came back a second time with cash in his hands, not sure what he was asking for but that was weird. At the moment I need to stay here due to car repairs for another day or so before heading over to see my family. If I may suggest and Google Chrome devs/pm would like an improved customer experience then: "Add a 0 star ratings option to the list of features or atleat consider it during the daily sprints or a triage meeting"

Having said that your experience may be better. ESA managent....hint hint.. "invest more and in the right employees, which translates to a great customer experience that leads to something called a bigger pie or higher incomes"

Everyone have...

The first room they tried to put us in had the worst urine smell and we killed a huge black widow spider so we asked to switch. The next room they put us in was okay it was better, we went grocery shopping only to realize the freezer or fridge didn't get cold enough for the food we stored and it was melting so we mad a complaint about the fridge the MANAGER gave us a key to a room a couple doors down to store our food in the fridge in there until the maintenance man came to fix it, HE STILL HAVEN'T CAME . I have two children and a husband so I went to pull out dinner for my family and ALL of our food was gone I was really confused so I went to the desk and the man at the desk couldn't help SO he called the MANAGER who gave me the key and she ask for all the items that were taken and she would replace them but was were we supposed to eat for the night, we had to buy food with money we weren't supposed to spend. Morning came and the MANAGER told me she couldn't do anything until Monday it was Saturday, so I asked how am I supposed to feed my family until then and she was really rude and non sympathetic to our problem in which she caused her self. She yelled at me and told me my food was inedible which it was all new and unopened and said 'anyways' when I asked her what am I supposed to do. I was very frustrated but we gave them all the money we had so we can't just switch hotels until my husband got paid so we are still here with a broken refrigerator, no food and rude employees who have yet to fix the problem. I called guest relations on her and they called her and she still was not trying to help at all, but her regional manager called her and told her give me $70 out of the register but they haven't compensated us for the inconvenience they don't care for you or your family even if it is their fault. I caught one of her employees who came to look at the refrigerator when I first complained listening outside my door so I confronted her and ask her why did she tell the lady my food was inedible and she admitted only the ice cream was melted but that's still not my fault ! They treated me like i was lying trying yo get over but one of the housekeepers took my food home, I heard the man at the desk say he seen her leave out with a bag of food. I am very displeased and hurt that me and my family are...

Checked in late August 28, 2020. Extended for an extra day on August 29, 2020.

Staff at check in could have been more professional, thorough, and friendly.

Next morning went downstairs to extend my stay, I experienced a complete 180. Amanda front desk gal was friendly, professional, and went the extra mile. I know anybody staying here have access to silverware, coffee pot, towels, etc., but I hate to ask for something and ask for something else.....oh and ask for another thing.....wait, I even came downstairs and asked for something else. Maybe Amanda should have just given me a move-in box, but she didn't show one sign of dislike when I politely asked. I was really impressed by that. Goodluck trying to get this experience somewhere else in today's society.

Moving on to the gentleman who was doing garbages the same morning. I applaud him as well. I did go downstairs twice and so happened to ask him twice for a service and both times showed no signs of discouragement.

Now I did fast food restaurant management for almost 8 years. I will say this confidently/proudly.....I used to manage/operate a fast food restaurant and was one of the best. I was trained and taught by the best franchise on the West Coast. Skills that I acquired through them I used daily to keep customers I have and to gain new ones as a bartender today. I saw this because I noticed the young gentleman named Payton switching out garbage bags this morning.

Every single bag he switched out was overfilled. He continued his task without any mutters or sounds of discouragement. Employee(s) from previous shift did not perform their duties and that's sad. I sparked a quick conversation before I went up, with his container almost full and I'm guessing ok nky a quarter of the way into garbages, I can see a wide smile behind his COVID19 mask while talking with excitement.

Management at this Extended Stay got lucky with these two, because I highly doubt that it was management skills. I never settled for anything less because my customers didn't deserve nothing but the best because I wasn't willing to lose any. I just hope Amanda's and Payton's morale don't get influenced by the night...