Marina Del Mar Resort & Marina — Hotel in Key Largo

Good morning the email send by the Marina and we follow the introduction and we call first before driven tothe Marina and they tell us is ok if you coming Late,we are here 24 hours, driven an hour and half, never stay at Marina because the receptionist at the Holiday inn not let us do the registration , he tell us to cancell because the Marina is closed, or we can stay there at the Holiday paying $220 plus tax and security, possible $280 a night.

On behalf of the entire team at Marina Del Mar, we are so excited that you have chosen to stay with us on your upcoming visit to the Florida Keys. Our staff is dedicated to providing you with a memorable experience. Please use this letter as a brief introduction to our complex of hotels, restaurants, amenities and services that we offer.

Marina Del Mar is located at: 527 Caribbean Drive Key Largo, FL 33037 Mile marker 100 on the Oceanside (305) 451-4107

Check-in is at 4:00 PM. Please note that the front desk at Marina Del Mar closes at 10:00 PM. If you are planning to arrive after 10:00 PM, you may proceed directly to Holiday Inn Key Largo for registration. Our team at Holiday Inn will assist you with registration for Marina Del Mar and provide keys and directions to your room. Holiday Inn front desk is staffed 24-hours per day.

Holiday Inn is located at: 99701 Overseas Highway Key Largo, FL 33037 (305) 451-2121

Check-out is at 11:00 AM. If you would like for us to store your luggage while you are out and about, you may leave your bags at the front desk. Extended check-out times past 11:00 AM are subject to availability. You may inquire with the front desk on the day of your departure if you would like more time in the room. Additional fees may apply.

Key Largo Resorts Dining: -Complimentary light continental breakfast from 7:00 AM to 10:00 AM daily. This is located adjacent to the front desk at Marina Del Mar. Muffins, breakfast sandwiches, cereals, yogurt, coffee and juice are some of the highlights. -Skipper’s Dockside Restaurant offers some of Florida's freshest seafood around with local ingredients. Located on the marina adjacent to Marina Del Mar. Open from 11:00 AM to 9:00 PM weekdays, and open until 10:00 PM on Friday and Saturday with nightly entertainment. -Bogie’s Café at the Holiday Inn offers a la carte breakfast options as well as an extensive breakfast buffet. Cost of the breakfast buffet is $15.00. Breakfast is served from 7:00 AM to 11:00 AM daily.

We look forward to hosting your visit at Marina Del Mar!

Warm Regards,

Miguel Waldo General Manager,

I need a full refund ($170.02) we arrive at the Holiday inn to pickup keys and the guy told us we had to call and cancel because the Marina was closed very upsetting had to try to find a place to sleep so late at night and I was charged $170.02 for a place we...

All things considered; this was a very underwhelming experience. Do not let the name "Resort" fool you. This is an ordinary hotel, with a pool, a nice location by the marina, but with no special features at all. The worst thing was the price paid - $350 a night for the experiences listed below is WAY TOO MUCH! It would be worth $150 in my view.

1. The room is small. Very small. Two small (queen?) beds, that is it. It is also old, with outdated windows, tub, shower, broken blinds, everything. It needs a remodel, pronto. The blinds are cheap Home Depot things, and the room gets really bright really early so you can't really sleep in at all if you want to.

2. The WiFi did not work at all in our 3 nights there. When I called the first time, they said it was the AT&T outage that day. The next time I called, the lady told me that their infrastructure (routers, modems) is too old and that it doesn't work well EVER, and they are supposedly replacing it... I would be able to do no work at all, if I didn't have my T-Mobile hotspot. If you don't have a hot spot, or if you bring your cell phone from other countries, and can't use a ton of data, you are screwed.

3. The breakfast is a little better than at a Hampton Inn or La Quinta - meaning, not great at all... The same yogurt/pre-packaged sandwiches/cereal combination, but without the hot DIY pancakes, or fresh fruit. NOT AT ALL a "resort" breakfast.

4. The second night, my mattress collapsed and had to be replaced - which they did, quickly.

5. Parking - you do not have a reserved spot. You park wherever you can find a spot, and compete with people parking for the restaurant next door. If there is no space available near your room, you go park at the "sister property" which is a Holiday Inn next door, and walk back with whatever you are carrying.

6. You can use the facilities at said "sister property" which include a better pool and jacuzzi, better gym, and a poolside bar. The catch - every time you want to get in the pool, you have to stop by the front desk at the Holiday Inn and ask for a card, which you then have to return to the front desk IN PERSON to the attendant - no drop off box, nothing. It made me feel like I was sneaking in, not that I was welcome. Why couldn't they make your Marina Del Mar keychain work in the Holiday Inn locks, if they are sister properties???

7. Did I say I paid THREE HUNDRED AND FIFTY DOLLARS A NIGHT for...

First off I planned a cpl day trip for my twin girls who's birthday was the next day. It was supposed to be special, but turned into a total circus! After driving 6 hrs from central Florida, I call when I was about an hr away and asked if I could do early check in at 3 instead of 4. The lady said she didn't have any rooms yet, but probably would by 3. When you pull in there is NO WHERE to park and I mean no where, every space is taken but, since there are very few spaces for how big this place is, they make you park down the road in a restaurant parking lot! I went into lobby where I was not greeted by Angie at all because she was too busy on her phone showing pictures to her co workers and they had to tell her someone was at the front desk. Angie then checked me in, but told me no rooms were ready still and she'd call by 330 to let me know. No phone call from Angie, so after see several people check in, at 4 I walked back to lobby. Angie then said she still didn't have a room for me, I then told her she needed to find one quickly because it's now check in time! After proceeding to room 110, the first thing I noticed was how run down this hotel has become, including a window with no lock. No screens, so anyone is welcome to jump through your window. Well, that was the last straw, I went back to the lobby to Angie telling me she's the only one there and she has no manager to contact. I then said I do not want the room and I'm going to find clean, friendly accommodations. Angie was then able to miraculously contact a manager. To whom it concern, Angie is a BIG reason why I gave a 1 star. There's nothing more disturbing than spending HUNDREDS of dollars to have a pleasant stay but staff makes it the exact opposite. Also with young children it is NOT SAFE to have to walk from down the road with no sidewalk at night at that just to park. The rooms are not updated at all. So much is covered up with paint and screwing windows shut that don't have locks, HUGE safety concern as well! I was blessed to get BEAUTIFUL accommodations...