Sleep Number — Hotel in Lafayette

(EDIT: Sleep Number customer support reached out and made the situation right. I am changing from a 1 star review to a 3 star review. 3 stars because it took way too much effort and stress on my part to get anywhere with customer service.) I want to preface this by saying this was not at the store, but through Sleep Number customer service support. Sleep number customer service has got to be one of the worst there is. I am not the type of person to cause problems with anyone in customer service because I've worked in the industry my whole life, but I've had better customer service from fast food restaurants. I purchased a bed for over $2,000 roughly 4 months ago and ran into a problem recently where it would deflate. I followed the troubleshooting tips the company recommends and I discovered there was a crack around the seal that holds the hose connection to the bad. Essentially, something I can't fix. I called Sleep Number customer service to see what I can do. I was told they can fix it, but unfortunately the bed wasn't under warranty anymore and it would be a $99 technician fee to come fix it. The notion of having to pay a technician $99 for a fault in the bed I purchased ONLY 4 months ago is ludicrous. I think if more customers new this from the beginning they wouldn't buy your product. Who would spend the kind of money on your mattresses to not be covered for more than what you cover? However, this isn't the worst part of the ordeal. I was also told the soonest they could get a technician to fix the issue would be more than two weeks. Two weeks. Two weeks of sleeping on a completely deflated bed that essentially equates to the feel of plywood or the floor. I was told that there were no emergency technicians who can come sooner and I would have to wait. In what universe is it an acceptable solution to have a customer sleep on the equivalent of the floor because their product doesn't work as advertised? Keep in mind this problem happened only after 4 months. I was told I could try and replace the faulty chamber on my own, but it would take 2 business days for it to be shipped out of their warehouse and 3-5 business days to be shipped by a delivery company. Again, this just seemed absurd to have to wait more than a week to be able to sleep comfortably as advertised by Sleep Number. I then spoke with a manger who told me they could express ship the package, but I would have to pay express shipping for the bed and it would still take 4 business days. I was offered a waived technician fee and express shipping fee, but that’s not my main issue. How can Sleep Number suggest sleeping like this? How do they not have emergency technicians who can respond for situations like this? It is not healthy to sleep on what I have had to sleep on and it is absurd the minimal effort Sleep Number has offered to right this wrong situation. Either deflated beds is a huge design flaw and their technicians are completely booked two weeks in advanced to fix the issues, or Sleep Number needs to hire more technicians. I am thoroughly dissatisfied with my treatment and will not recommend Sleep Number to anyone unless this situation can be fixed. I would expect this treatment from a pop-up mattress store, but not from a store whose mattresses are “Designed To Keep You And Your Partner Effortlessly Comfortable.” Hopefully, Sleep Number can fix this horrible situation because I am experiencing the...

DO NOT BUY SLEEP NUMBER: WORST CUSTOMER SERVICE!! They messed my order up and I was from October 2015 to March 2016 and still never got what i wanted!! I ended canceling most of the order just to be done with them. I was so looking forward to the adjustable base too. NOT worth the headache. I took off work 3 days for deliver that all ended up in NO SHOWS and then when I called they would say the order was complete or was cancelled. Yet they had already cashed my over $3000 payment months before. Now they can't replace ripped sheets!!! See my chat session below. Welcome to Sleep Number Live Chat, you are now connected with 'Paco'. Amanda Phillips: im upset as i ordered two sets of the temperature comfort king size flex top sheets for our new bed. this last set has torn in the middle of the bed at the seam horribly. for how much these cost I feel they should last way longer than 2 months. Paco: Thank you for visiting Sleep Number! My name is Paco and my SLEEP NUMBER® setting is 55. How may I assist you? Paco: Hello there, Amanda. I am very sorry to hear that. We offer a 1 time exchange on all bedding items within the first 30 days of ownership. Amanda Phillips: sooooo??? Paco: I am afraid outside of the 30 day period there is nothing we can do. Amanda Phillips: such a wonderful company. considering it took you over 3 months to get the bed to me in the first place before i could even use the sheets Paco: I am very sorry to hear about the sheets ripping. Paco: I have not heard from you for a few moments. Are you still with me? Amanda Phillips: yup Paco: Are there any other questions I might be able to answer for you? Amanda Phillips: i will make sure i write reviews everywhere because sleep number has the worst customer service and barks about how great they are but they do not back their products and can not dleliver when they say. Amanda Phillips: you guys are horrible. horrible liars too. I took three days off work because i was told i was getting a bed and adjustable base and all three times were a no show. I ended up canceling the adjustable base i was so sick over it!!!!! now you won't replace ;bed sheets that sat in package for weeks Amanda Phillips: I'm done and will make sure Facebook and twitter and everyone knows Paco: This is definitely not the experience we strive to provide, and we are making efforts to improve to ensure it’s not part of our future. I completely understand that your experience has been frustrating and I’m very sorry. Amanda Phillips: efforts to improve??? so you admit you have customer service problems. NICE but yet you are not improving to fix the problem or take care of the customer Paco: The bedding exchange is a part of the terms and conditions of sale and is presented to you at the time of purchase. The 30 day exchange policy is the same for everyone. Amanda Phillips: so the policy is not deliver a bed for months so that the product sits for over the 30 policy and then you screw the consumer out of the option of being able to exchange. I see. good to know sleep...

I recently visited Sleep Number with my wife on our anniversary, and the experience exceeded all our expectations. Shopping for a mattress can be a daunting task, but thanks to our salesman, Matty, the process was incredibly smooth and enjoyable. Matty's knowledge of the products, attention to detail, and genuine warmth made us feel completely at ease. He truly went above and beyond, taking the time to listen carefully to what we were looking for and ensuring we found exactly the right mattress for our needs.

Matty didn’t just stop at helping us find the perfect fit. He worked tirelessly to secure a price that was comfortable for us, making the purchase feel like a truly great value. He even took extra steps to accommodate our request for delivery next month, which gave us confidence that every detail was being handled with care.

From start to finish, Matty’s commitment to outstanding service transformed our shopping trip into a memorable experience. He turned a big decision into a simple, satisfying process, and made us feel valued every step of the way. If you're in the market for a new mattress, I can’t recommend Sleep Number enough – and if you get the chance to work with Matty, you’re in for exceptional service. We’re thrilled with our purchase and so grateful for Matty’s help in making it an...