Starbucks — Restaurant in Lakewood Township

If I could give 0 stars I would. The assistant manager Natalie, who claimed to be the manager and called me belligerent and degraded me because she was refusing to take my name and number for five minutes to have the real manager call me back. I paid $20 for drinks and tipped $7 and then didn’t put any of the extra add ons that I paid extra for, and since Natalie was so rude at the window I was scared to send my drink back because I didn’t know what she would do with it, I typically avoid this location being that this is not the first second or third time this happened but I was running late so I stopped here. I shouldn’t have to avoid any location being that I spend hundreds of dollars with this company. You need new employees, you haave been encouraging people like this for too long and it’s disgusting, I work in customer service for a franchise and I have never seen or had such disrespect. Even though they always mess up my drink I’m terrified to ask them to fix it. Customers shouldn’t be scared of your...

I live in Brick, so there are about 3-4 different Starbucks within driving distance. Right now I'm job-searching and it really helps me to get out of the house, so I had been switching up going to different Starbucks to sit and apply for jobs on my laptop.

A few days ago, one of the employees here, at the Lakewood cafe, said "Hi Moire!" as I walked in. She was squeegeeing the outside windows and I literally stopped and stared for a moment to see if I knew her. I said, "Hi... I'm sorry, have we met?" and she replied brightly, "I know you from here!"

Her name is Gia and she made my day. Now that I'm a bit more observant, I've realized that she (and the other staff members here) really go out of their way to be friendly and know their regular customers by name and order. So I only really come here, now. I feel valued and seen. It's a little thing but it makes a huge difference.

So thanks again, Gia....

The staff there is very much split in two- some extremely friendly and helpful, the other slightly obnoxious and act irritated when asking them any kind of question. This Starbucks is on my way to work so as it is convenient i stop there most mornings.

One morning i asked for a hot coffee with 2 inches of steamed soy & i received my coffee and it was cold. Obviously they forgot to steam the soy. So very good naturedly i went back to the counter and respectfully said- If i'm not mistaken the soy wasn't steamed if it can please remade. She said to me- "Well next time you should have asked" .... Your darn right i did.

In any other Starbucks they will gladly take a evolution drink and blend it with ice in a Trenta cup, for some reason they said, its company policy that the largest size we can put it in is a Venti. What utter rubbish.

If you have a closer Starbucks near by, i would suggest...