Homewood Suites by Hilton Leesburg, VA — Hotel in Leesburg

My family lives in Leesburg and has for 17 years. We stayed here in 2010 for 10 days during an extended power failure at our home. It was a superb stay and wonderful family experience. I was brought back to this property sadly by my mother's passing as I no longer reside in the area. This stay was the opposite and rather surprising. After being told I could make two separate weekday reservations with the weekends being in question, I booked. I checked each day with Jackie Gosses and Daniel (the general and assistant general managers) for cancellations for today (Friday) and tomorrow (Saturday) to complete my reservation for two weeks. I have been here from Sunday 6/25 through today 6/30 with a new reservation beginning this Sunday 7/2. I looked online and saw my room type available for tonight, yesterday. I called Daniel who told me "no we will let you know". I then mentioned how it was available online. SUDDENLY, "oh yeah we had some rooms open up". So let me understand? You lie to your in house guests until they call you on it? This is a Hilton-not the Days Inn down the street...I was given a rate of $129 per night with a $75 pet fee EACH check in. I was told "IF" they could extend my reservation through this weekend they would reduce my rate to the extended stay rate of $119 and of course not charge a new pet fee. It is QUITE CLEAR that they do this to woo in guests during the week when they are not booked with an imaginary possible extension and then say they are full so they can get FULL dollar price of $200-400 a night during the weekend. Hello?? I've stayed at Homewood Suites ALL over the country. The brand is for EXTENDED STAYS-not for just booting out your extended stay guests so you can make more on the weekend. BEWARE-this property is functioning and booking as a regular hotel, so don't expect to be an extended stay guest. My experience gets even better. I decided to check out and relocate today the 30th since they could not accommodate on Saturday and reluctantly did so for tonight because I called them on lying that they had nothing. I requested a 1pm check out last evening that no one notated, so my room had not yet been released for someone else to rebook. I went to the desk as my key was not working for some odd reason. At 1:30, Daniel rudely knocked on my door (granted I was thirty minutes late) and said he had guests breathing down his neck for my room. Really? Only an hour ago I was told my room wasn't marked as a check out. So you rented my room out in less than an hour and are letting people check in two and a half hours early (check in is at 4pm) and hurrying me out when several other identical room types to mine were available and cleaned as I watched them in the hall as I loaded my vehicle. I guess the highest paying guests are all Jackie and Daniel care about. Sad, but true. All guests should be...

This hotel is in a convenient location - residental neighborhood - close to shopping, restaurants & historic Leesburg. We like having two separate rooms. The front desk staff is friendly. For some unfathomable reason, this Homewood has higher rates than other northern VA lications. I don't think afternoon appetizers are as good as other Homewood Suite hotels. Don't know if the cleaning crew are understaffed but the service is not up to par & timely even though the personnel are accommodating & nice. We needed minimum cleaning service - fresh towels, pick up used towels, leave toiletries/paper products, if needed - but that wasn't always done.

Continuing major issue with all Homewood hotels are the TERRIBLE mattresses & bedding. Mattresses are hard & unconfortable. Sheets don't appropriately cover the bed (get ready for a tug of war with your partner). Pillows are worn out. Everything is just so cheap & worn out. You need to do much better than this Hilton corporate (check out your competition, Hyatt)

Specific to this stay - our visit was irritatingly noisy even though a quiet room was requested. Do NOT choose room 314 (or any room facing the outdoor pool / basketball court area) if you want quiet. First night of "basketball fever", two minutes before 9 pm I called the front desk after an hour of non-stop thump, thumping. Was told that 9 pm was the closing time for the use of the outdoor area. Well, wouldn't you think management would have gone outside to tell the guests to stop? Didn't stop so 20 minutes later I called again & was told that the manager would go outside. At 9:30 pm, game over. Why aren't guests told of hours at check-in,? Why doesn't management routinely check areas each night to ensure compliance?

Third night, we had the joy of slamming doors. There were guests that had the room next to us & across the hall. Every few minutes the young people would loudly slam the door, go across the hall, go inside the room, loudly slam that door then repeat the process in reverse. Finally my spouse, spoke to the adult, who apologized. However, the next morning, they started the slam game again. What the heck?! Parents / chaperones, please teach the younger generation how to properly close a door in a hotel & be considerate of others - some...

The rooms and overall building are not awful but the curtains do not close. While I understand that this probably an anti theft measure, my room opened out onto a courtyard with floodlights around a closed pool during a blizzard. Falling asleep was very difficult and eventually I resorted to looking up ways to crudly hold them semi closed in the hopes of getting some sleep. The rooms temperature were set to 72, but I don't believe that for a second. Both were freezing and I was fully dressed in long sleeve pajamas. Thankfully the thermostats were in the room.

The main reason though that the review is so low has to do with my staff experiences.

The staff are exceptionally rude and the customer service is the worst I have ever had in a hotel. On my first night, one of them gave my room key to another person and then assisted them with unlocking the deadbolt and latch from my door, only stopping when they realized my room was not empty. The hotel was basically empty, no idea how you can be so incompetent as to double book. When I mentioned this the next morning, they shrugged it off like it wasn't a frightening invasion of privacy. I would have left, but my company was only paying for rooms at this hotel during the blizzard.

On the third day about two hours after I checked in, a whole bunch of cops showed up, banging on the door of the room next to mine. When I went down to the lobby some were stationed in the lobby. It is near an area with quite a bit of gang activity, which further raised my concerns. Again, if it wasn't more dangerous to attempt to drive home and I had literally any other options, I would have left.

On the third night, the front desk called my room twice right around midnight, waking me up. Both times they admitted it was the wrong room and apologiezed.

The complementary free breakfast is mediocre at best. The waffle maker should be a highlight, but I found them burned to the point where I ordered food the next two morning from somewhere else. The eggs and italian sausage were good, though I felt an odd choice. Only other options were drefrosted bagels and toast. I had to ask...