Ambiance — Hotel in Leyden Township

Stayed at Axis a few months ago and absolutely loved it. Stayed at Ambiance to try something different, and was very disappointed to the point of wanting to leave upon checking in. The outside feel of the hotel feels cheap. Room was ok when we walked in, minus the fact you can hear your neighbors like they're in your room with you. Hot tub controls were broken/scratched out that we couldn't figure out what button did what. The shower drains all over the floor in the bathroom. The bathroom setup is rather odd, as 2 sinks, one in opposite corners and no counter space. The rope lighting is nice, but slightly difficult to figure out how to shut off at night. We brought some subway sandwiches because we had late check out at 2pm, put them in the fridge overnight... pulled them out and frozen solid. Paid for one package before arriving (#49 I think with the candles and champagne), and had a birthday coupon for 15% off and a free bottle of asti. Should've been 2 bottles total (1 for the package and another for the birthday coupon), only got one and it was the sparkling wine, so not even the champagne. And the TV was locked with the closed captioning on, not even close to HD, and didn't even come with some of the basic channels (Fox that I noticed). And supposedly you can watch a DVD but the TV wouldn't change inputs to even figure that out. And on the day of checkout they called the room at noon telling us we were past our checkout time when we have a 2pm checkout. Then they sent someone to our room to tell us we were past our checkout time. VERY DISAPPOINTING and will not be back to the Ambiance...

This company DISCRIMINATES against people based on their sexual identity/preferences.

It breaks my heart leaving a 1 Star review.

Because I Love the people working at their 3 locations. (especially Franklin Park!)

I’ve been informed by numerous employees over the last 10yrs based on my reward points, I’m their largest grossing customer in company history!

They address me by name when they answer the phone because they recognize my number. lol.

I called into the corporate office one day to discuss an issue I had with an employee.

Not a big deal; I made it clear I wasn’t complaining and didn’t want to get her in trouble or anything.

As I explained to Lawrence at their corp office I’m their largest grossing customer in history because I do Tantra massage, sensual pleasure sessions at women’s request after they see highlight clips.

He told me “no woman wants to see that!” Then he told me he finds me and what I do “repulsive” 😔

I told him to the contrary; tens and tens of women have seen the vids and request their sessions resulting in me spending tens and tens of thousands of dollars at your 3 locations over the years!

Lawrence told me he “doesn’t care how much I’ve spent because what I do is repulsive!”

Then he banned me from going to any of their 3 locations ever again 😞

Do not support this business: They DISCRIMINATE against people based on their sexual identity/preferences.

Even their largest grossing customer in history. Which means I spent...

If I could give this place zero star I would. Let me just start by saying I have been to the Axis and Aura. Those locations are well kept clean and meets the requirements promised in the membership. This location is clean, however it is not as updated as the other locations. The customer service is AWFUL. Upon arrival they told me I owed 2 no show charges from previous reservations, however I called and cancelled those appointments in the appropriate time frame and was told I would not be charged. That may not be this location fault however, if somebody told me something would be taken care of, I expect that. After that was situated the room key did not work, so me and my boyfriend had to stand outside and wait for somebody to come and give us the correct room key. Since the lobby is small and due to social distancing, they are having people stand outside and wait. You expect people to check out on time, I expect to check in to my room in a timely manner. Not to mention this is suppose to be "discreet" there is NOTHING discreet about this location AT ALL ! I am very disappointed in this location and will never return to this location again. Trust if you want your money's worth visit Axis or Aura. Ambiance looks like a high end motel they threw some paint on the outside and updated the rooms. I was astonished at what I was looking at. Never again. The prices are so damn high they should be giving OUTSTANDING...