Days Inn by Wyndham Little Rock/Medical Center — Hotel in Little Rock

Oh Lord, where do I start? Maybe with the fact that I worked in a 4 star/4 diamond, full service, luxury, hotel for over 5 years, so I know a little about the industry. I stayed at this location for 14 days. 14 miserable days. On my first night/day, I checked in at 6am. I was grateful to be able to check in early even though there was a $35 fee (plus tax). However, when I arrived to my room it was still dirty from the last tenant. Bed and linens had been used and thrown on floor, etc. I figured this was a mix up due to my early check-in so I let it slide and changed rooms. The new room’s door was hard to shut and the shower made loud noises, but I let that go too as it’s been a stressful time for me and I just needed a roof over me and my dog’s heads. Now to the real issues… I stayed for 2 weeks. My keys CONSTANTLY stopped working. I am aware that key fobs can malfunction when held close to cell phones and other similar items. This was not the case. They simply would just stop working everyday. One day, I took my dog for a walk and my keys wouldn’t work to re-enter my room forcing me to bring my dog inside the lobby to get new keys. While doing so, the attendant at the desk (middle aged, African American, male) literally YELLED at me to “GET YOUR DAMN DOG OUT OF MY LOBBY!” This man had been very rude to me several times during my stay. To the point that I cried. What kind of grown man makes anyone female cry? Much less one that is supposed to be his guest? Not to mention, I paid $20 per day (equaling $280 before tax) for my dog to also be a guest at this establishment. There is also a woman behind the desk (short in height - wears a Hijab) that isn’t very pleasant either. Not to guests, not to her child that runs wild around the lobby. Her attention to her son slowed down the process significantly with anything I tried to accomplish with her. I understand the need for childcare, but not at my expense, several times. The same woman called me one day during my stay to inform me that there has been a flood in my room and I needed to come secure my dog for only a few minutes. When I told her I’d be right there but I was a 15 minute walk away, she seemed irritated. I told her that was the fastest I could get there because I wasn’t running. She responded with “I guess that’s fine.” I then had to sit outside with my dog for an hour, making me late to work. I never received any compensation for this, of course. Even though the flood ruined some of my property. Since I had a dog, I refused housekeeping services but had asked them for toilet paper and a change of linens once. They were very nice up until the day I checked out. Checkout is at 11am. Not only can you hear them being extremely loud starting around 9am, they also banged on my door at 10am. I told them I would be checking out at 11am. They came back at 10:45am. I still wasn’t ready so I asked them to come back. They came back at 11am on the dot. I had just received terrible news so I was crying and requested 10 more minutes. They came back 8 mins later. I felt so rushed and so unappreciated. Mind you, housekeeping didn’t have to touch my room for 2 weeks yet I still tipped them. Let’s talk room rates. I am a Wyndham Rewards member and my room rates were showing rates in the $50’s per night during my stay, yet I was charged $70+ per night plus $20 per night for my dog, plus taxes/fees. I was also charged twice for my first night and still have not been reimbursed. The website states there is on-site laundry. The closest laundry mat is a 15 min walk though a sketchy neighborhood. Working in hotels, I know the difference in a pre-auth and a charge. I would expect your front desk to know this as well yet not a single person could tell me if my card was being pre-authorized or charged. One lady even said. “I have no idea I just know I put the card on file.” Not acceptable. Also not acceptable that sometimes I would be charged, and sometimes it would just hold funds. (I went in and extended a couple of times so I had to put a new card down a...

DO NOT STAY HERE NO MATTER HOW CHEAP IT IS. There is nothing stated until you go to check in that there is $100 CASH deposit. You can ONLY check out between 9am - 11am. We opted to stay here because it was cheap, and it was close to the VA Hospital where my father is dying. We asked for a room on the first floor as the place was empty, but they gave us the top floor in the very back of the hotel. There were never more than 10-12 cars at any given time. When we first checked in, we slipped on the floor as it appeared to be washed with grease, or someone simply ran a dirty mop over the floor. The room was dirty. Nightstands, table, etc. we wiped down ourselves as we checked in late and just wanted to sleep after being at the hospital all day. The bathroom was pretty rough looking. Had to hold the lever down in order to "flush" the toilet. We took showers and prepared for bed. When I went to get into bed, I looked at my feet, and they were black from walking on the floor. I grabbed a washcloth to wash my feet off so I could go to sleep. Again it was late so we didn't contact the front desk. The next morning, we got ready to leave, and the light between the beds flickered and noticed the cord was sparking. We unplugged it and told the front desk what was going on with that and asked if someone could come wash the floor as well as it was slippery and dirty to talk on. Upon returning late again, the light has been "fixed," and the floor "appeared" to have been cleaned. Again, I had to wash my feet before getting in bed because the floor turned my feet black. We had to wait til 9 am to go get our deposit. The front desk clerk called someone to go check our room, which was odd (I've worked in the hotel industry for many years including housekeeping and they never check the rooms as someone is checking out) whom ever checked our room told her that there were 4 towels "ruined and detroyed" and charged us $50 of the $100 deposit we left. Stating that they were ruined and we should have contacted someone prior to washing my feet with a wash cloth. I have never heard of such a thing in my life. Also stated, you don't wash the floor with white towels. I stated it was my feet from the floor I washed. She stated doesn't matter, that we should have called the front desk and they would have taken care of it.... what and give me black towels to wash my feet with, so they matched the floor color? They literally held our money hostage and charged us $50 for 4 towels, which would have bought them a whole new bundle of towels. Having to deal with this while my father is dying in the hospital was the last thing I needed. I did raise my voice. I did say things I normally wouldn't, and yes, I wasn't very nice. But they were not either. No sympathy, no remorse, no empathy. Nothing. They were just as aggressive as i was. Just could care less about anything but keeping our money over dirty towels that bleach, hot water, and soap can take care of. Along with the hotel room being what it was, the "breakfast" they offered, is you get what you pay for. Coffee was warm, and they only had decaf, pancake machine wasn't working. Milk was warm, too. All in all, this is by far the WORST hotel I have ever stayed at. Please choose wisely and know they will keep your money if you "ruin" the towels. I recommend bringing your own!!! Stay far,...

We booked two rooms over the website paid and everything else, then when we get there, we only are given one room we then sit on the phone for over 30 minutes waiting on a customer service worker to pick up. He then picks up and tells us that he can refund us the money but can’t give us a room, ( there was only 4 cars in the parking lot so they wasn’t packed at the time) go around back to find my room and there is a huge moving truck blocking majority of the spots I just shake my head and walk to the room I insert my card and the door opens (key card works that time).. went to grab my things out of my vehicle closed my door it locked back I then returned to my room went to insert my key card and it blinks red try again blinks red again, eventually got back in after going to the front desk to tell them about it. everything looks nice till I get a deeper look, the outside mini fridge hasn’t been dusted in days maybe weeks under the microwave is dirty, they claim it’s a non smoking room but cigarette burns everywhere the carpet, tray on top of the microwave and even on the tables, pull back the sheets stains on the pillows and fitted sheet! I then go into the bathroom after seeing all of that and start checking things I use the bathroom i then get up straight myself out and go to flush the toilet, acts like it’s going to flush never does instead fill up to the rim of the toilet and settles right there, ( it never went down while I was there, stayed maybe a hour if that after that, then decided I can’t get comfy in a room nor sleep knowing it’s this dirty! It was supposed to be $62 a night ended up $88 for 1 room, very frustrating to spend that time and energy for people that really don’t care! I walk to my vehicle out back and look up to see a employee smoking a blunt on the job right next to my room, I ended up leaving right then and there needless to say there are definitely if not possible better places to stay then this hole...