Burton House, Beverly Hills, A Tribute Portfolio Hotel — Hotel in Los Angeles

marriott platinum elite member 50+ nights yr.

I was here last year when it was still a residence inn. I was told that redoing it and changing the name.

basically they had to redo it anyway cuz it was not up to par for the neighborhood and justify $300 a night.

so they slapped a fancy name on it while they're at it to dube the public into thinking that it's something artsy and special which is not. they freshened up the whole lobby.. great! they added some cheap furnishings to make it look like the latest modern cheap junk all they did is took away the stove and the oven removed your full refrigerator and freezer and we removed a bunch of counter space and added some type of fancy mini fridge.

cons: dishonest place they tried to double charge us for parking on top of $61 for valet. they tried to charge us another 51/ night. of course they say it was a mistake and they took it off our bill but why should I have to watch them like a hawk to make sure they don't steal from us.

no stove/oven.

no full fridge freezer - fancy mini fridge is provided.

cheap quality mattress provided with the new renovation.

cheap flooring.

cheap pull out sofa bed w barracks style thin coil mattress.

blocked view.. wall of the next building.

pros: og ice cold AC. with no governor.. to our good fortune kept old system. they didn't touch it in the renovation.

the pillows were brand new and the sheets and blankets were all new were super fresh so I guess if you go there in the next 2 months you'll be good.

our room was provided with a K-Cup machine with pods.

the cleanliness was very good. I guess it's brand new so that's sort of expected.

service requests were efficient and prompt.

All in all I'm giving them one star because they put this fancy name "a tribute portfolio" on it" .. and it's total hogwash.. it's all to fool the customer to think they're getting something artsy and special and it's a total shenanigan.. all they did was put in some contemporary Ikea style furniture and try to make it some artsy flair.. they're even putting these art books on the bookshelf to make it their story look cool....

Well, I tried this hotel a few times for my routine work visits to LA. The rooms are nice…. But the staff, like others mentioned in their reviews, can be condescending, rude, and inconsistent (other than the morning restaurant staff-they’re nice).

The bartender… whoa…nope. He looks at you like he’s annoyed the minute you walked in!

In the morning I noticed the front desk staff giving out multiple water bottles to departing guests. Now I had already bought a few from the market, so I get it that they prefer to sell them. But when I was done with my business day, I was walking by the front desk and asked, hey-can I have an extra water bottle for the room? I was denied, told to buy another one again from their market or use a fill station on floor X. I told them I saw the front desk giving out water bottles earlier. Why not me? Why not be consistent? If you are not going to provide water bottles… post a sign and make sure it applies to everyone.

I could have mentioned my Marriott status… but didn’t.

I just don’t get it. Is this what Marriott has become? Do you really want to cheap out on a loyal platinum elite customer and not provide good service to a guest? Is this the hill you wanna die on? Now you get a bad review.

Since I have been to this hotel multiple times, and I typically check in late… I just know the condescending front desk women is there waiting to be annoyed with a fake smile when you walk thru the door. She cuts you off if you are just making conversation. They really just don’t care, and are disingenuous.

Therefore… because of the staff, this place is NOT GOOD and I do not recommend.

The location of the hotel is not in a great area either.

I just cancelled my future reservations at this place… I think the Marriott across the street has much...

I was reluctant to stay given the mixed reviews regarding service, cleanliness, and the conditions of the facilities, but now I know first hand — this is shameful. It is a gentrification project where someone thinks slapping on some new paint, decor, a new name, and slick photography will turn this run down Fairfield Inn into a five star Beverly Hills property. It fooled me this time, but I’m here to warn you — this is a filthy hotel that can’t get the hairs and dental floss out of the showers even after putting in a complaint with the Marriott Ambassador service. Everyone was aware these hairs were in my shower at check in and again today. After waiting hours for cleaning today and being assured it would get fixed, my furry shower friends were still there waiting for me on day two. Disgusting and disgraceful.

No welcome or help from valet/ bellman. No security on elevators. Hairy showers. HVAC as so old and loud you have to turn the TV volume up double to hear over the noise. Low ceilings, dirty hallways, depressed looking staff (seemingly indifferent about the “hairy” situation. Some say haunted, and I wouldn’t doubt it (but even the ghosts get drowned out by the noise of these old facilities and equipment…if there were ghosts, they’d quit because no staff here seems to care about anything…ghosts, if there were any, probably got tired of being ignored and went and found something else to do…and what’s in the shower is scarier to deal with anyway).

This place is still just a worn out Fairfield Inn pretending to be a luxury property. Don’t fall for it. The real image of this place isn’t the supped up Instagram-worthy photography a pro captured for them the day after they repainted/ renamed the place, it’s ones like these attached which show the...