Ritz Furniture Gallery — Hotel in Lynnwood

TL;DR Cathy is pushy af. I got a defective couch set, was condescended to multiple times as they refused to admit that, had to call the finance company to get them to replace it. Replaced them with couches with different measurements and then tried to gaslight me into accepting it... again.

Update: I still have a couch set that is causing me physical pain and Cathy is still claiming they gave me the same couch (see the space around the cupholders in the photos for that nonsense). Unfortunately since the finance company already paid her she is and CAN refuse to do anything about the clearly different couch set. I'd only be screwing the finance company to not pay at this point.

The woman, Cathy, was pretty pushy when I was looking to get a couch set but I was being impulsive and had limited financing options so I got the ones I liked under their financing.

Maybe a week or so after being delivered, the arm on one of the couches came off with my 1 yr old niece climbing over the arm. Called them, they sent a tech who insisted to my brother that it was the way the couch was meant to be. I called and had them send out someone new and was there this time. Same condescending response basically telling me I'm SoL because that's how the couches are intentionally made.

Had to get the finance company involved for them to admit it was defective (2 months later) and offer to replace. They just came and brought me couches that aren't as wide (my feet readily touch the ground now and dangle over recliner). Cathy had the audacity to argue with me that these are the same couches as I'M sitting her feeling like I'm on toddler's furniture (only slight...

I had a very horrible experience at this furniture store, I wouldn't recommend anyone shopping here. I had bought a dinning table a few weeks ago and my item still hasn't came, after three weeks I had to call the store to check up on the status of my purchase and she informs me that it will take an additional 8-12 weeks. She didn't even have the decency to call me as soon as soon as my furniture got delayed. However, she told us that we can make an exchange for another item in the store that may come in sooner. When I got to the store there wasn't any other table that I liked within my budget so I asked for a refund, which is when she got extremely defensive and refused to give me a refund or cancel the order. If you must shop at this store I highly suggest not paying in cash because once she takes your money there is no chance of getting it back even when the problem is the stores fault. The manager is very unreasonable and whenever we tried to reason with her she would mention how her store has been in business for the past 40 years which has nothing to do with the conversation at hand. I'm still currently waiting on a solution to this problem and will keep...

My wife and I shopped at this Ritz store in Lynnwood. We bought a bedroom set, dining table and 6 chairs and a 3 piece leather living room set which were very expensive compared to other stores. We end up buying the above items because they were good quality and we liked them. However we didn't get a good service that we deserved, compared to the money we spent. We have horrible experience with the manager Cathy. We believe that we were cheated because we got the open box display items instead of brand new living room set and dining set. If you buy anything from this store make sure it is delivered with its original boxes. The king size bedroom set was delivered after 3 months (purchase date 08/05/21, delivery date 10/29/21) claiming that the shipping delay was due to COVID. To make it worse the wooden rails or posts to be placed under the mattress came in the wrong size. The assistant manager Harold was helpful by making a temporary solution until the correct size pieces are delivered from the manufacturer which will take another couple months. Cathy was pushy and at times unprofessional by giving out names of people who bought items from her which should...