Fairfield by Marriott Inn & Suites Marion — Hotel in Marion

This hotel is downright gross. My first room was swarming with ants but the worst part was the bathroom sink was completely clogged with nasty food and hair! There's no way a housekeeper didn't notice that as water would not go down the drain. I went to the front desk and was given a new room on the 3rd floor. It too had ants but not as bad. I don't think the carpets on any floor in any of the common areas had been vacuumed from the day before and there was food and candy wrappers randomly strewn about the halls. The toilet seat in my room was broken so if you sat down, the seat would fall forward and rest on your back the entire time. The tv in my room was laughably small. The AC in the hallway on the 3rd floor didn't work so they had a small fan to try to circulate air. The AC in my room fortunately "worked" but it woke me up every time it switched on during the night. A man I met in the elevator the next morning said his AC woke him up all night long too. The coffee pods in the room were not compatible with the coffee pot in the room. The only way to make in-room coffee was to set the coffee pod try directly on my coffee cup and hold it in place while the water dripped into from the coffee machine. In the lobby/breakfast area, no one made any coffee for breakfast at all in the morning. I was down there at about 8:30 a.m. and none of the coffee carafes had been in use at all that day so I know that they didn't just run out, they just didn't make any. All of the towels were dingey. The front desk said they had had a large little league tournament stay there the day before and didn't have time to clean up after them. I'm guessing the hotel owner doesn't pay well so they can't get enough people to work there to clean the place. I've been a loyal Marriott member and even a Marriott credit card holder since 2002 but the properties are just getting worse and worse and there seems to be no quality control over the francise owners of individual Marriott properties. This stay was the final nail in the coffin for me. I'm taking my business to a different hotel chain...

I cannot find the words to express the incredible experience that I had at this hotel. In particular, I wish to acknowledge Jennifer ("Jen"), who works at the Fairfield Inn front desk who SAVED our family's Thanksgiving Dinner. A number of us traveled to Marion IL to celebrate this holiday and our host had catered the dinner.

Because he had to perform surgeries that morning, he called me at the hotel to pick up the dinner and take it to his temporary residence. When I picked up the meal, I learned everything had to be heated (not a problem!) but when told the turkey needed to be cooked for 90 minutes in the oven....now that was a PROBLEM, because we learned upon arriving at our host's temporary residence, there was a toaster oven, a microwave, but definitely NO OVEN!

Being a loyal Gold Elite Marriott member, I decided my only option was to call the hotel and ask if they could assist us. I did so and explained our problem to Jennifer ("Jen") who was working their front desk. Because the hotel prides itself on being a full service hotel, and because it was Thanksgiving and we had no way to cook the turkey, Jen said to bring the turkey to the hotel. When I delivered the turkey to Jen (with help from one of our family guests), the oven had already been set to temperature to 350 degrees. Jen simply placed the pan in the oven, and called my cell phone when the 90 minutes recommened cooking time was done.

During dinner, we all expressed thanks for being together on for Thanksgiving, and also our appreciation for the gracious help from the Fairfield Inn and Jen for stepping up to save our Thanksgiving as part of "Team Turkey", the name for those of us involved in this effort!

I have been a longstanding member of the Marriott family and this experience has truly solidified my loyalty and love of this brand.

With much gratitude and...

We spent three nights at this Fairfield while in town for our niece's wedding. Upon arrival, I started coughing while checking in. My spouse and I noticed a fragrance from the carpet, which still smelled like mildew. We were assigned room 322. That room had a heavy mildew smell and we discovered black mold in the bathroom. This kicked off a heavy asthma attack. Melony, the front desk clerk, immediately came to the room and moved us to nearby room 312. At her request, I emailed photos of the black mold and a severely broken lamp from the room. Due to my complaint, the manager approved extra Bonvoy points for me. ||Room 312 was also in disrepair. Less mildewy, but the sinks were very slow to drain, the bottom dresser drawer refused to close and the toilet seat was loose. We had to request toilet paper and additional towels from the front desk (instead of housekeeping replacing them when needed). ||The covered drive through in front of the lobby was blocked by numerous motorcycles. This meant unloading our car in the rain. ||The worst was the lobby. I couldn't have breakfast with my in-laws, nor socialize in the evening, due to my allergy to the carpet smell. EVERY time I walked through there, a coughing fit would ensue after about 60 seconds there. ||The hotel itself is in poor shape. Melony told me they are planning a remodel soon, but it's not soon enough to warrant a return visit. Nor will the bonus reward points persuade me to...