The Inn at Mill Falls — Hotel in Meredith

tl;dr: stay at Chase House, not the Inn.

Rooms: Cramped, dated, and looking out over a carpark. Unmistakable stale tobacco odours throughout the room and hallway. The window frame was crumbling and hanging off! The door to the carpark was unlocked 24h a day. Litter was left uncleared in the hot stairwell for 36h. The Aircon rumbled louder than a truck engine. Seriously, imagine an ageing 2 star motel and that's exactly what you'll get.

Service: Non-existant. There was one lady at the reception desk for a short period each afternoon. Nobody morning or evening. And nobody EVER answered the phone in less than 3 minutes, though often no answer at all. When we went to the "central check-in" half a mile away, they didn't have keys for the Inn, weren't knowledgeable about their own hotels facilities and were generally just not that warm and welcoming. We asked where we could access the lake beach which is advertised on the website: the staff seemed confused and were unable to explain exactly where it was. We ended up just looking around for ourselves.

Location: Meredith is a wonderful little town and we will definitely return. The Inn is actually located in a convenient central location, but we couldn't possibly recommend the In. For the reasons above.

Final thoughts: One day, the Inn will either be terrific or closed. That depends on when the owners decide to carry out the full refurbishment it so desperately needs. They need to close the place for a year, strip it back and remodel it completely from the ground up. If they don't, I can't see how anyone would willingly stay there for the prices...

Update #3: the bathroom tub drain is clogged. Drains very slowly. I was left standing in 3 inches of water after my shower. Can I give negative stars? Well, at least the toilet flushes alright. Update #2: they don’t allow you to set the A/C below 70. It’s been at that setting, on high for an hour. It’s still hot in here. Also, the TV gets a lot of channels, including NESN+, but not regular NESN, so I guess no Red Sox game for me tonight. Minor thing, but we are in New England. Come on, Mill Falls! I’ve been to meetings here before and it was pretty nice, so was looking forward to this 2 night stay. Tired after a long drive. Check-in is 4 PM. It’s 5:30 PM on a Monday and can’t check in. Room still isn’t ready. And usual check-in desk is closed. Had to search for parking and walk into the building to find a sign on the concierge desk directing me to a different building 1/3 mile away (Church Landing) where parking was difficult again. Disappointed. Will update if this experience improves or degrades. Update: got checked in at 5:40 PM. Small room, tiny desk, paper thin walls. I hear every door closing on this floor. There’s a screaming (literally) kid in the next room and I can hear the parents’ soft conversations. There’s a barking/crying neglected dog in a nearby room. Lovely parking lot view. Degrading to one star. If I could do zero...

Rating this hotel a 2/5 purely because of the great location it’s in, lots of cute shops & restaurants around. The Cascade spa across the street was also lovely. However, we booked this hotel because we were seeing a show at the Bank of NH Pavilion last night. Check-in is listed on the website and my confirmation email as 4pm, which is late compared to other hotels I’ve stayed at, but still a manageable time because we weren’t in a rush to watch the openers at the concert. The problems started when there were 20+ guests waiting in the lobby at 4pm for rooms that were not cleaned yet. The woman at the desk said they had over 100 parties checking in that particular day, which I can totally understand is difficult to manage, but as an organization— do not accept over 100 hotel reservations if you can not accommodate everyone. There were people there who had paid for early check in at 2pm, who were still waiting for their room to be cleaned at 4:30pm. The other issue was with our room itself. There was mold on the inside of the air conditioner, on the inside of the lamps of the room, and in between the shower curtains. I would recommend finding different accommodations if staying in the area, as the location itself is lovely but the management and cleanliness of this place is...