Miami Beach Flowers® — Local services in Miami Beach

DO NOT USE THIS FLORIST! Florist/Owner-Chaim Casper, forgot our wedding flowers on our special day November 5th. We even confirmed a week before with the owner and he said "no need to re confirm". Called on Saturday but the shop is closed (who's closed on a Saturday?)...no one to call. No flowers for the wedding...disaster! Only offered us $100 credit. Wedding ruined!

Apperently He contracted our wedding flowers out to another florist and did not tell us. Incredibly un-professional since he's been in the business over 30 years.

Here the owners exact world from his email.

Chaim Casper-president: " I wish to emphasize that I cannot apologize enough to you and your spouse. We dropped the ball, pure and simple, a regretful screw up on our part. People can and do make mistakes, and this was a big mistake on our part. I realize this was a terrible. I am willing to continue our discussion only on the condition that absolutely no lawyer or other legal professional may see my comments and correspondence to you. This is solely a private conversation between you and me. May I offer you a $100 credit (plus the delivery and tax) towards a floral purchase."

C....

I am very dissapointed with this service , i dont like to write bad reviews unless is necessary , but since i called the store and a very rude older gentleman answer the phone after ordered just because i inquiry at what time my order would be deliver wich is a normal question every time i have ordered flowers or similar they give a time frame window of delivery , so i can notify the person that is gonna receive it, the owner of this establishment or the person that answer the phone was extremely unhelpful and annoyed because of my call , the second strike was when i received a picture of my order it didnt looked at all like the catalog picture when i ordered , it was a very tacky fruit arrangement with a gold ribbon and ugly white basket , am completely embarrased since is a sympathy for a loss basket and the gold ribbon gives the wrong message , the only positive thing was that the person got the basket the same day i ordered , i wont be using this service...

My girlfriend and I were visiting Miami for her birthday. I wanted to surprise her by having flowers delivered to our hotel room. I found Miami Beach Flowers nearby and went with the "Designer's Choice" because I didn't want to just go with long-stemmed roses. The bouquet that they put together was absolutely beautiful! She loved them so much that, after a week in Miami, we're taking them back to Atlanta with us. In addition to the amazing arrangement, the customer service was steller! They texted me a photo of the arrangement ahead of time, they responded to the email that I sent the night before with additional directions, and the delivery guy called me to let me know that he'd delivered the flowers to the front desk! If I lived in Miami, this would be the only florist that I would use. Thank you, Miami...