EVEN Hotel Miami - Airport by IHG — Hotel in Miami Springs

My recent stay at [Hotel Name] left me with mixed feelings, primarily due to a concerning issue with the door lock in my room. While the overall experience had some positive aspects, the inability to secure the door from the inside created an uncomfortable atmosphere that overshadowed the other amenities.

Upon entering the room, it became immediately apparent that the door lock malfunctioned. After several attempts to secure it, I discovered a disconcerting gap at the top of the door, compromising the room's privacy and security. Disturbed by this finding, I promptly contacted the front desk to report the issue.

The hotel staff responded promptly, sending a maintenance worker to address the problem. However, despite their efforts, the door lock could not be fixed that night. The maintenance staff assured me that a comprehensive repair would take place the following morning.

Given the urgency of the situation, my travel companion and I made the difficult decision to stay in the room despite the unresolved security concern. To mitigate the risk, we resorted to barricading the door with furniture and our suitcases for the night, a makeshift solution that left us uneasy.

While the hotel staff's responsiveness was commendable, the inability to resolve a security issue promptly was disappointing. The promise of a morning fix was little comfort as it did little to alleviate the immediate concerns for our safety and peace of mind during the night.

Despite the inconvenience, the room itself was well-appointed, and the staff remained polite and accommodating throughout the ordeal. The issue with the door, however, cast a shadow over what could have otherwise been a pleasant stay.

In conclusion, my experience at [Hotel Name] was marred by the discomfort of an unsecured door. Although efforts were made to address the issue, the lack of a quick and effective solution and a temporary makeshift fix left a lasting impression.

For future guests, it is advisable to thoroughly inspect the security features of their rooms and to seek alternative accommodations if immediate resolution of such concerns cannot be guaranteed.

On the 6th when we came back to the hotel about 9 pm the door was not fixed. I asked the clerk to change our room and give us one with the same view. that's when everything escalated, the Clerk Miss Brown seemed to have an attitude, with the head moving and the way she addressed me when I asked her if she did not have a room with the same view.

I asked her what with the ATTITUDE she told me while rolling her eyes that she did not have an attitude but had some problem at home. I told her I was sorry she was having a problem but that was no way to speak to the customer, had a very intense day as well and I was calm, I then asked the other clerk who was working along with Miss Brown, if he can double check on a room with the same view. He then said to me MAMA DID YOU HERE WHAT SHE SAID. WE DON'T HAVE A ROOM WITH THAT VIEW.

I then said to him he had been so nice the day before and he should not feed off of bad energy. I did not get the view and was able to change rooms (not for what I wanted). I work with people all day while teaching them customer etiquette. We checked out on the 8th. I will not send my customers to The Even Hotel and will not recommend my clients there as well. Lots of...

We are a family of 4 and booked 2 rooms for 2 nights after arriving from the UK before a cruise.|We are IHG Gold members so one room was booked using reward points, the other was not and was supposed to include breakfast.|On arrival, after a long flight from the UK we waited for the airport shuttle which is supposed to run every 30 mins. I would suggest in reality, it actually runs hourly as we waited approx 45 mins.|On arrival at the hotel we then had to wait in line for approx 30 mins just to check in as there was a big line and only one staff member on reception. |Eventually we were checked in and our gold member gift on check in was a small paper bag with one small bottle of water and a cereal bar between 4 of us! Personally I think it would be better to give nothing at all if you can’t stretch to a small bottle of water each!!!|We then dumped our luggage in the rooms and went to the bar/restaurant for a bite to eat. The menus were dirty and crumpled and the staff were not great. There were 2 waitresses on duty and they were very snappy and seemed annoyed to have to serve people. We were seated before a large party but were served afterwards and had to wait ages for drinks or to order. When the food came it was cold but we ate it as were too tired to complain. The waitress suddenly became more friendly when it was time for us to pay the bill!!!|The rooms are to be honest weird! |All feels a bit cheap and gimmicky |There’s a weird area with yoga mats and a bar thing in the room and a white board for writing stuff??? Not sure what that’s all about really.|Our bathroom basin tap was plumbed incorrectly so hot was cold and vice versa.|2 of the bedside lights didn’t work |Just lacks attention to detail. |The bed however was very comfortable as were the pillows. This was the biggest plus.|On the second day we went down to breakfast and were asked by the waitress for a voucher for the included breakfast for the one room. We had not been given this on check in so had to go and queue again at the reception desk where we had to argue with the lady and show her our booking which clearly stated breakfast was included with one of the rooms. She eventually gave us the voucher in disgust after we had shown her the confirmation but there was no apology for her mistake and it was all rather unpleasant. We were made to feel cheap as had booked one room with points (earned from being gold status!)|We then left the hotel before 11 for a shopping trip and returned at 6pm but neither room had been serviced. We had to request this to be done while we were out for the evening |To be honest as gold members there was absolutely no nice treats or anything. It was ok. It did the job but could do ALOT better. We wouldn’t stay...

My stay was a 2 night stay from 3/18 - 3/20/2025. Shuttle pick up was very convenient from the airport to the hotel. Upon arriving to the hotel for check in there were two receptionists at the counter Brandon and Ty. I was being helped by Brandon, he greeted me and proceeded to ask for my I.D to look up my reservation as he looked into my reservation; Ty proceeded to ask about When I booked? Who did I book with? Keep in mind she's not the person that is assisting with my check in. She decided to just jump in without letting Brandon do his job with my ID in hand. Stating I don’t have a reservation on file. Since I did do my reservation through Airbnb it was considered a 3rd party according to her. Ty stated the hotel is booked and there are no rooms available. I didn't stay to go back and forth with her as to a reservation I booked on time and payed for in advance. All I wanted to do is see if possibly and early check in was available if not drop off my luggage and begin my vacation with family until my room was ready. But instead, I left the hotel and reached out to the Airbnb host to get clarification as to what was going on. Consider this is my first hotel stay through Airbnb, I certainly use it for all my travels but always stayed at a home or apartment. Come to find out my stay was listed under my First and Middle Name not last name by the Airbnb host. Not to mentioned my full name is listed on my driver license Karen Michelle A........ Finally, returned to the hotel later on in the afternoon. Both receptionist from the A.M where still there, they both saw me walk in; I was on line waiting to speak to the same gentleman from the morning Brandon, when it was my turn for assistance Ty tapped him (he walked away and got a manager immediately) I’m assuming the Airbnb host contacted the hotel about how rude she was upon my check in at the hotel earlier that day and they didn't make an attempt to figure out my reservation. Tamika stepped in (Manager) and assisted with my reservation, (Brandon walked away with a bottle of water in hand and Ty didn't say not one word while listening, the manager looked up my reservation with no problem) The fact that Brandon didn't even make an attempt to trouble shoot why my reservation wasn't showing up shows they both are not trained to do their job. As an IHG member I would never recommend this hotel to any family or friends in the near future. This is having to be the worst property they have, IHG please do better. The first impression means a lot to as guest upon arrival especially with family who travel to enjoy and relax on a small getaway. ||- Regards, Karen Michelle.||FYI: Please read reviews in the past in which this has happened to other guests...