Lake Minneola Inn — Hotel in Minneola

Before getting into what went wrong, I'd like to say that prior to our arrival, the staff did their best to accommodate us. Unfortunately, we had a family emergency that happened, and it resulted in us getting to our destination late, as well as, half of the family not being able to join us on our family trip until we were already checked out. As we settled in, we were happy to finally be able to lay our heads somewhere and eat considering I'm pregnant and 2 toddlers traveled with us. Things began to turn when I found bugs on the toilet seat; bugs I'm not familiar with but raised concern due to them ONLY being on the toilet seat. Keep in mind it is pass midnight and the front desk closes at a certain time, so checking out immediately was impossible. In addition, trying to find another place without allowing my husband (who drove) and the toddlers to get some rest, felt very inconsiderate for me to had done that. So we cleaned the seat throroughly, however, I could not sleep after that. Being pregnant, I have to use the bathroom often and I just truly did not want to use it. Not only that, my anger came from the thought that if any of the toddlers went #2 on the toilet without notifying us first, they could have had a butt full of bugs that we had no idea what it could have resulted in. I also ended up with someone's hair on my naked body after drying off with the towel. I'm sure it was not mine or any other family members' hair because it was long and straight while my family's hair were all either completely cut or in braids, including mine. When the front desk was open, my husband and I went to explain the situation. Now, being in the food industry and running a restaurant, I know what it is for some situations to be totally beyond your control. Knowing this, my issue wasn't simply the bugs and hair, it was the response. I was hoping to have empathy of understanding fron what could have happened had the children got these bugs on them. My hope was a response that can be followed with a plan of action such as "we truly apologize and appreciate you bringing this to our attention. I know we are in a woody area but we will definitely fog the room to prevent this with another family" or "We apologize for a hair ending up on your body from the towel; moving forward, we will require hair nets when cleaning and getting rooms ready". These I would have accepted as administration seeing our complaints as valid and important, but to hear "I can't help it if a bug gets in" or "I can't help it if a miscellaneous hair gets on a towel as I'm getting the room ready" truly made me feel less than acknowledged. Also, myself working in a customer service industry, I can read straight through someone using a nice tone to sweep concerns under a rug and that is what happened. As I said, PRIOR to our arrival, the staff did make accommodations and it is appreciated. But when concerns came up during the stay, it is almost like we offended the staff member we spoke to considering we were not met from a place of empathy but instead excuses. Most people would have demanded either a discount or that 1st night free of charge but neither myself or my husband felt it necessary to go that far with the response we were met with; we know an exhausting battle when we see one. Therefore, I truly wish that the few complaints this establishments may receive is met with empathy and understanding...

I booked this Inn for my wife's birthday weekend, we wanted to stay near a vineyard we were visiting this weekend (lakeridge vineyard). I have to be sincere and say that the price was not low nor high, but nothing compared with the prices you get nowadays. ||I did not have high expectations about this, the general experience with Inn in Florida has not been very good, in terms of quality, facilities, location... and so on. ||I cannot be more surprised, what a great inn and what a wonderful experience for a weekend. ||The location is perfect between Minneola and Clermont, but also a lot of interesting towns nearby. Things to do and restaurants to visit, yes you have many options, all of them no more than 10 minutes drive. ||The building is an excellently well-maintained, old Floridian house. The room perfectly clean, with coffee maker, Iron, TV, Fan and the best bathroom of all the inns I have stayed in the USA. The premises look taken from a novel, full of spots for taking pictures or romantic stays. Centenary trees picnic tables and a tiki bar with friendly staff, and a drink a food menu that will not let you down. ||Defenitely I will come back, as mentioned, this is not a cheap option, but one in which you get a excellent place to stay for your money, I would only suggest a better AC system, but you cannot ask too much in an...

I booked a trip to this hotel and was so looking forward to going after reading the wonderful reviews. I am disabled and have 2 cats as service animals that have been with me 8 years and they are documented, registered with the U.S. government and were trained to do special tasks to help me. They assist me with my meds, seizures, waking me up to eat, among many other tasks and of course lots of love. I received a letter from the Inn Keeper telling me she can't have any cats because she hates dander. I wrote back after I found other accommodations, and thanked her for her letter, but also reminded her that it's illegal to refuse to allow me to stay there so long as my animals are really service animals and they are and I have the documents to prove it. I have never been turned away from any hotel and I have traveled all over the world. In addition, the breed of my cats does not have dander so she wouldn't have had anything to worry about. I want those who need help with special needs this hotel is not friendly at all and even if this was a dog I was bringing, I am pretty sure she would have found an excuse for that scenario as well. I don't consider this such a gem when this is how guests with special needs are treated. I would think again about staying at a hotel like this if this is how disabled people...