Candlewood Suites Destin-Sandestin Area by IHG — Hotel in Miramar Beach

I was appalled that IHG would allow this hotel to operate the way it is. We arrived later at night, around 11pm. No one was at the front desk and we had to wait about 5 minutes before the desk agent made an appearance, even after ringing the bell. This was pretty frustrating since we had been traveling since 12pm that day.

Once we got to our room, it had an awful mildew/mold smell. Upon further inspection of the room, we noticed it was barely cleaned, I don't even know if I would have considered it "clean". There is black mold all around the inside of the window encasing, the screen was punched out so we couldn't keep the window open because this would allow for pests. There was a blood stain on one of the pillows. There was a sprout of something growing in the kitchenette sink. The flatware and coffee pot in the room were visibly dirty, and one of the knives had paper bits all over the blade.

The bathroom fan and half the lights didn't work. Our bathroom only had 2 towels (one pool towel and one bath towel), no bathmat, no wash cloths, no hand towels. There was a shower curtain (no shower liner) that was for a stand up shower so it only covered maybe half of the tub, so the bathroom floor would get soaking wet when using the shower, but we didn't have any extra towels to soak up the mess. The makeup wipes in the room had grime and soap residue on them as if someone tried to wash the packaging. The drawers under the bathroom sink had toothpaste spit and stains on it from the previous guest(s).

When I went to the gym the next day, there was nothing in there to sanitize the machines after use, which made me question how sanitary the entire hotel was. I then stopped by the front desk to request more towels and got an eye roll from the employee as if I was interrupting her. It probably didn't help that she was feeding her kids behind the desk.

We would have asked to changed rooms, but based on my interaction with the hotel staff, I didn't want to inconvenience them, so we figured we were in there for the bare minimum of sleeping and could deal with it. Next time we are in the area, I will consider different...

Upon checking in to our hotel, we were provided keys to the room. We made our way to the second floor, and observed our door ajar. Upon entering the room, we noted the room was hot.

As my girlfriend was getting ready for our event, I sat on the couch. I was wearing shorts at the time and felt little bites on my legs. I noted two black bugs on my legs, and figured they might have been on my person when I entered the room. We left for our event, and later came back in the evening. Upon entering the room, and within 10-15 minutes of being inside, I felt more bites on my leg, and soon discovered 10+ bugs crawling around my legs and ankles. I also observed the bugs jumping around. I pointed this out to my girlfriend, who checked the bed and also discovered the same bugs on the bed.

We went down to the lobby and spoke with a front desk clerk. She offered to change our room. At this point, my girlfriend and I lost faith in continuing to stay at the hotel. The general cleanliness of outside, the lobby, and hallways were not well maintained. Going into another room did not seem to create additional faith that it would be a better experience. The clerk informed me that she would cancel the room. She did not seem interested in the situation and was just careless about the overall customer experience. She informed me that I would have to contact IHG to get a refund on our points. We use IHG Hotels a lot, so this was a concerning experience.

I called IHG to request a refund on my points, and the first lady I spoke told me that the hotel offered a different room and I denied the offer. This was very frustrating since it was 10 PM, and now I am getting blamed. I asked to speak with her supervisor twice, and she hung up the phone on me, and never called me back. I had to call IHG 4 times to get a resolution and a refund on my points.

Again, we stay at your hotels a lot. It seems the hotel owners have more control over general conditions and customer experience. This experience has made up consider going to other hotels. We were forced to do this and had a much...

When we got there, the room smelled horrible. I found floorboards loose under the dishwasher and it was leaking. This was the source of the smell. There was also a big dog bone sitting on the floor next to the far bed. Not sure how you miss that if you actually clean the rooms. Then the next morning my son had bug bites on him. The following morning, we had more bites. I spoke with management and was told there is no way they have bugs in the room as they do such a great job cleaning. I told them we were checking out, 3 days into our 10 day stay at the beach. We had to find somewhere else to stay during spring break at the beach (not easy or cheap) We purchased bug bite cream, anti-itch cream, and other medical supplies to treat the bites. We also purchased plastic garbage sacks and duct tape (among other supplies) and heated all of our belongings to kill anything in them (which ruined some items) We did not want to take home any of the pests that were in that room. Some of us still have visible effects from the bites.

I asked them to inspect the room. I was told they would that day or the next and would be contacted with the results. I called multiple times a day for several days following, but the Manager was simply unavailable. I had to go back into the Hotel in person to get an answer after a week, that they indeed did find pests (fleas is what I was told) I asked for a copy of the report on multiple occasions and was told they would email it to me, but I have yet to receive it. I emailed them several times and have received no response. DO NOT STAY HERE! I have been a member of IHG for quite some time and have stayed in many of their Hotels but am very disappointed in their service lately. Their quality is deteriorating, and they don’t...