SpringHill Suites by Marriott Oklahoma City Moore — Hotel in Moore

The hotels general manager, Patel, made everything from checking in to checking out miserable. I work for Marriott. I know that the Marriott standard is to treat every guest like family. The goal is to make people want to come back. Her customer service skills are subpar, and if she doesn’t know how to treat another Marriott employee and their family, who showed nothing but kindness, I hate to think how she treats her employees that shes’s actually in charge of. Based on what I hear, it’s not well. The front desk employee, Liz, runs the place like a well oiled machine and should replace Patel immediately. She treats everyone who walks in the door like her best friend. She is the only reason I didn’t take my money elsewhere. And there are PLENTY of hotels within 5 miles of that place. |As for the hotel itself, there’s not much to complain about. The hotel is clean and quiet. Breakfast is adequate. The rooms seem to be kept up. It’s probably the only reason, that and Liz, that people stay there. |When you manage a hotel, you need to always keep in mind your guests are there for a variety of reasons. I had a sudden death in the family and had to fly home for a funeral. The last thing I needed to worry about was management treating my family members checking in with disrespect. And the last thing any of us needed at such a sensitive time was front desk staff taking out their lack of customer service skills on us. You never know what people are going through. Being nice to paying guests, and greeting them with a smile isn’t hard to do.|The general manger could really use some training on how to run a hotel and to gain some people skills. She’s obviously miserable and you can clearly see on the faces of the employees that her lack of enthusiasm for the people who stay there is wearing thin the tolerance the staff has for the guests and their needs. It’s only a matter of time before people take their...

Stayed April 2023. I have been staying at a different location down the strret several times this year, lot of travel for work so thought I would try this hotel since I did contract work there when it was originally built.

1. Room: VERY Clean, I have to work out of my room so big plus, very clean and everything has a place, lots of room / space nice desk and work area.
2. Front Desk Check In / Check Out: Perfect, VERY professional, easy and quick. Had an issue with access card not working they took care of it right away, no problem. I am a cash customer so not a problem. 15 minutes after we checked in and got into the room got a call from the front desk asking if everything was ok....this was a first for me so I appreciated that.
3. Breakfast: What I expected, Hot, Good Food & Plenty Of It. Fruit, Oatmeal, Eggs, Sausage Everything for everyone. 4)Access: No Problem from I-35 coming or going. Close to pretty much everything in Moore, Oklahoma, easy to get around from the hotel's location.
4. Overall Cleanliness: GREAT, hotel was very clean and well maintained. Smelled and looked clean.
5. Noise level: they were what looked to be full a couple of nights and the noise level was good, nothing appeared to be out of control, nice a quite for a hotel. There was a kids ball tournament from looks of the "customers there" and slept throughout the night....was not expecting that!
6. Parking: No problem, easy access and plenty of spaces available.
7. Cost: Reasonable, you can find a cheaper hotel close buy easily BUT you get what you pay for.
8. Beds and Pillows....very important and they were as good as you can get in a hotel very comfortable. Overall this hotel I would highly recommend for anyone, clean, well kept & maintained, friendly professional staff etc...I have stayed in ALOT of hotels throughout the United States, Europe & South America over the last 25 years for work, I would rate this one...

Check in was routine. We were advised that housekeeping was only every other day. So Friday and Sunday as well as Tuesday, we didn't expect service. Elizabeth at the front desk even called the room to make sure all was satisfactory.||However, Saturday (we were gone all day) we returned to an uncleaned room. We alerted the front desk and were told it was scheduled to be done. We were offered "full service" for Sunday as a result. Sunday, I had to flag a housekeeper and she asked whether we wanted service. Apparently she didn't expect to clean our room that day either. The whole time, we were getting towels ourselves and I even asked her for sheets to put on ourselves on Sunday. Communication seemed to be a problem. Monday, we did have service and it wasn't even scheduled. The whole system seemed to be in disarray.||As for the breakfast, when the weekend days were very busy (lots of sports teams) there was plenty of food. Ironically on Monday and Tuesday, it wasn't as plentiful and housekeepers were serving themselves to breakfast more often than guests. While I don't begrudge staff having a meal, it isn't appropriate to eat food and then not have it replenished for the paying customers.||We have stayed at this hotel several times in the past. The room was a bit neglected in terms of upkeep. I'm attaching photos of the shower and couch. The light in the shower was attached with tape, the shower door didn't close all the way, so water pooled on the floor (which is a hazard to guests stepping out into a puddle), the couch has stains on white and red substances. I don't wish to guess what that was.||We are disappointed, given that there are several hotels in the same area, which are of similar rating and cost. We chose Spring Hill Suites even though it was more per night. We won't make that...