Comfort Suites Nashville Airport - BNA — Hotel in Nashville-Davidson

Comfort Suites Nashville Airport - BNA: An Unscripted Disaster Movie with a Five-Star Cast Rating: 2/5 Stars (Staff: 10+ Stars / Building: -5 Stars) My recent stay at the Comfort Suites Nashville Airport - BNA was an experience . I won't soon forget, mostly because I’m still checking my shoes for stray bits of broken tile. The hotel’s online photos must have been taken at a completely different zip code, perhaps one where the laws of physics and structural integrity still apply.

Let’s start with the one, glorious, shining beacon of this establishment: The Staff. Two thumbs way, way up, five stars and a standing ovation! From check-in to check-out, every single employee was an absolute gem—friendly, helpful, and possessing the valiant, yet haunted, look of people who work tirelessly to apologize for a building actively trying to fall down around them. Honestly, they deserve hazard pay and a transfer to a resort that appreciates their worth.

Now, for the main feature: The Room. Stepping into my suite was less like entering a hotel room and more like wandering onto the set of a post-apocalyptic drama. The architectural theme could best be described as "Earthquake Chic."The walls were not merely painted; they were geologically surveyed. Cracks ran vertically and horizontally with the confidence of a seasoned prospector's map. My inspection of the bathroom was equally thrilling. The floor tiles were a study in abstract expressionism. They weren't just uneven; they were aggressively unlevel and broken, scattered across the floor like someone’s last-minute attempt at a mosaic using a sledgehammer. The bulge in the wall above the shower hinted at either poor construction or a ghost trapped in the drywall—either way, it added a distinct sense of looming existential dread to my morning routine. The corner of one wall looked like two tectonic plates had a minor disagreement and decided to settle it with a hasty bead of caulk that was, to put it mildly, atrocious. It was a caulk job so bad, it looked like a toddler had applied it with a spork. The unevenness wasn't limited to the bathroom. I had to document the dresser next to the wall, where a clear gap at the top proved the room was less a rectangle and more a rhombus having an identity crisis. The room didn't follow the rules of geometry; it simply gave a rough suggestion of its shape.

Finally, we arrive at the pièce de résistance: The Door and Safety Latch. The door frame bore the unmistakable scars of previous struggles, suggesting it had seen more action than a cheap saloon door. The safety latch, a device usually designed to keep strangers out, performed admirably in its new role as a purely decorative piece. With the latch engaged, I was able to open the door with minimal effort. I felt less secure than a squirrel in a fox convention. The door looked thoroughly abused, as if it had been the subject of multiple police raids or perhaps just a very angry cleaning cart.

The Bottom Line: The irony of paying over $100 for a room that appears to be held together by hope and the superior customer service of the staff is not lost on me. This room is not worth more than the sheetrock on the wall, and based on the sheetrock’s condition, that’s not saying much. If I could give negative stars for the upkeep and maintenance, it would be a firm, resounding -5 Stars. However, the staff truly shines at 10+ Stars and deserves every ounce of praise.

Management: Please invest in this fantastic team by giving them a building that isn’t a safety risk.

Until next time, I’ll be sleeping on a park bench, which, frankly, is likely to be more level than my...

I give this hotel 0 stars. Safety issues along with other issues. We came here on a business trip and booked this hotel because of the jetted tub. To be fair the tub was the only thing in the place worth having even though the floor of it was cracked in several places. It didn’t hold water the whole time we used it due to the cracks but the jets worked. As soon as we walked into our room it smelled like poop. No kidding the whole room smelled like it. Someone had peed in the toilet left the seat up and didn't flush it. There were pieces of the ceiling all over the bathroom floor and when we looked up it looked like the ceiling was sagging and cracked and about to fall in. One of the glass lamp shades on the bedside tables was broken off on the top and the bulb was sticking out. It had jagged edges and was not safe to keep there for people to cut themselves on. The other lamp by the bed didn’t work well and looked more like a dim strobe light when turned on. The refrigerator also didn’t get cold so my expensive leftover pizza went bad. We aren’t usually ones to complain and the price on the room was cheap so we didn’t say anything because I didn’t want to risk losing my jetted tub by changing rooms. The bed was pretty hard and uncomfortable and squeaked loudly every time we moved in it. During the first day there I heard an argument between the manager and someone else right in front of my door. I’m not sure what the man actually did but he was being accused of stealing and apparently the police were called. Upon getting ready to leave there was a knock at the door and the manager proceeded to accuse us of smoking in the room because he smelled marijuana. When I told him no one was smoking in the room he argued with me and told me he’d “been doing this a long time” and we would be charged and then he walked away quickly without letting me prove I hadn’t been smoking in the room. When we confronted him later he never would come walk the room with us to prove we had not been smoking he kept arguing that it smelled like smoke. There were two smoke detectors in the room so I’m not sure why he couldn’t understand that there was no possible way we could be smoking in the room without the smoke detectors screaming at us. Turns out he had charged our card the smoking fee before we were ever able to come speak to him about it. We will never come back to this hotel and we don’t suggest anyone stay there if only for the safety issues of the...

Do not stay here… I repeat DO NOT STAY HERE. I am an avid traveler have stayed so many hotels, air bnbs across the country. This was hands down the WORST experience I have EVER endured. I was out here for corporate training and had booked a stay with a different hotel and apparantly their system was down so I had to book somewhere last minute at 3am. I was able to get a room here. I get off the elevator and instantly hit in the face with the smell of someone smoking cigarettes. My room didn’t smell so I was gonna stick it out. I was in my first day of training, I had my toddler and service dog… I call at 11:06 I realize it’s time to check out, to ask if I could have a late check out to give me time to gather my things and be at lunch until I can either extend or leave. When I called the front desk Arletha answered, I don’t know how this person is even in customer service she’s a loose cannon and quite frankly a liability! She told me “uhh no you are passed the time we closed it no late check outs” I explained I was looking to extend just waiting on my company and that I just needed a little more time, she instantly got rude and said “no you can not have a late check out” while this is happening my toddler grabbed the phone base which hung up on her. She called me before I could even call her and said “You need to leave now you can’t have a late check out and you can not stay here” in over here just mind blown that now I’m being kicked out while my training is happening and now I have to figure out how to do this while in my meeting with my toddler and service animal. My company travel manager got me booked right away somewhere else down the road, “Arletha” came up to my room and knocked on my door 2 min after we hung up with a housekeeper RECORDING ME ON HER PHONE to tell me that I had until 11:30 am to get out of the hotel. I asked her what the actual problem was because she was so aggressive and honestly made me very nervous that she was going to attack me. She finally yelled at me “YOU HUNG UP ON ME” I calmly said “No, my daughter grabbed the phone and it hung up” she said “I don’t care you need to leave here by 11.30 or I’m calling the cops”. I was out of there before 11:30 am and on my way simply because I was...