Country Inn & Suites by Radisson, Nashville Airport East, TN — Hotel in Nashville-Davidson

I called in for me and my kidso booking for a king suite around noon before I came. As I arrived, there were 2 Females at the desk one Caucasian named jennifer or Jessica if I'm not mistaken with glasses (Older) and the other I couldnt really get her name. (Foreigner) They both had attitudes and told me I didn't book my room when it had already been processed on the phone with me. So they tried to make me repay but I had showed them that it had already been TOOKEN off my card. As me and my kids got to our room which was 322 it wasn't what I booked for. It was just 2 queen beds and that Was it. I went to let them know as they still had attitudes and I Also had mentioned it a second time that I paid for the king suite with the pull out mattress in the living room and the foreigner just kept getting loud with me while other customers were standing there in line. they sent me off to another room which was 117 . It had a pull out don't get me wrong but it was literally next to the bed and it looked like the same room we came out of just with a pull out and no extra room or space to even walk in the room. I went to the front desk for the 3rd time requesting a refund because that wasn't what I asked for the first nor second time let alone what I had booked before I got there.But This time There were like 12 foreigners mostly (MeN) sitting in the lobby just starring at people as they walked by but The girl at the desk seemed to know them because she was talking to them in her language while I was talking to her. The (Foreigner) girl just yells out "JUST GIVE HER THE ROOM" as if she knew what I was asking for or knew what I wanted in the first place. So I took the key just to see what "THE ROOM" was. As I expected it was the room I wanted and booked for THE KING SUITE Which Was Room 107. Now the problems with the room were that the linen wasn't changed or maybe they just rushed it and didn't tuck in the covers or do it properly with me already working at opryland As Housekeeping. It was a poor job done. Id Give it a -0/10. Especially if it's supposed to be a KING SUITE!!!!!!!!!! As me and my kids were getting comfortable the front desk kept calling back to back. I never answered because that's very rude and they already had attitudes. SO WHY WOULD I WANT TO KEEP Converting With someone like that. went to give my kids a bath but there was no STOP PLUGG. SO I HAD NO CHOICE but to conversate with them. I just wanted to relax and spend time with my kids at that point. But they responded and said there's no way to stop up the tub, that I would have to use a clean towel. I used one but my children had to rush and wash up because the water was still draining out. We had no tissue in our bathroom and there was hair on the floor. The breakfast was good overall from everything else. There also was a lady named jazzy at the front desk in the morning who was actually the person I booked with and I explained to her the situation. She apologized for the inconvenience and made sure me and my kids we're ok. If anything I'd rather had dealt with her All along. The experience me and my children had from room hopping to being yelled at like I was an animal, bad housekeeping, and the handfulls of men undressing me with there eyes I DEFINITELY wouldn't recommend this place. There are other places near by even next door . I would say go for them because these people are very unprofessional and don't care about the customers. Oh for anyone's concern those guys were there all night and never left until the foreign girl left. I seen it myself because I had to go to my truck a few times. It wouldn't let me give 0 Stars but if I...

Location is OK, value great for travelers who don't want to be in the center of the action. The spa tub suite was spacious and the tub was nice, but the couch was impossible to sit on comfortably and should have been replaced long ago.

On our first full day, we went out for a few hours and came back to find our door open as if for cleaning, but we had the "do not disturb" hanger on the door handle, and there were no housekeepers in our section of the building, so our belongings had been left available to whoever walked by for an unknown period of time. I reported it to the first person I saw. When asked, he answered that he was neither the housekeeping supervisor Nor a housekeeping department employee, but he apologized and said he would report it to the housekeeping supervisor. I believe he was the man I found working behind the front desk - that gentleman was Mario.

Because we were in Nashville to relax, we chose not to take advantage of the breakfast until the morning of our departure. We were very glad to have made that decision. This was the worst breakfast and service we have experienced in any level Choice hotel. The coffee tasted like weak reheated tea. In a multiple juice dispenser, the one labeled "orange" was clear, two others were "cold water", and the only juice available was apple. The scrambled eggs were gone, so I waited until they were refilled, but ended up throwing them away. That they were likely powdered eggs was obvious from their appearance, and a bite confirmed the poor preparation. The texture was grainy and unpleasant. The biscuits had been sitting out too long to eat without the gravy, which I don't eat but my husband said was tasty. There was no maple (or any other) syrup, for the waffles, only a squeeze bottle of "hot honey", which another guest warned me was so hot, she had suffered from it all day. While I enjoy spicy food, that didn't sound like a great way to start the day, so I didn't eat anything offered.

Just for fun, on the 3rd night of our 4-night stay, our room looked like a small snowstorm had passed through, and we couldn't figure out where all the lint had come from. I requested clean towels on our 2nd day, and we used the new ones the next day when getting ready to go out. Someone on laundry duty apparently didn't notice that something in that load had been torn, and we were among the "lucky" ones. Just a mess & mystery, not a...

The hotel stay was super enjoyable for my guest and I traveling for Roller Derby. About an hour into my four hour travel time, I realized I forgot my wallet (I know, that’s stupid but things happen). I called the front desk, the employee was very kind and empathic to my situation as we worked through a plan of action for my check in later that night. When we arrived, there was another employee who was super kind and made this check in process seamless. These rooms were super spacious and grounds were well kept.

I booked two nights in different rooms as we stayed an additional night that was scheduled at a later date. During a break from roller derby festivities, my guest and I went back to the hotel to try to check in after the appropriate check in time. There was a long line, we waited as long as we could but got back to the venue (no sweat, we knew we may run into this). During a game, (this employee who was checking people, we will call them J) left me a voicemail to ensure I still planned on checking in that night. I found this odd as I’d already paid for the hotel room.

After a long day of roller derby, by 10pm we were back at the hotel ready to check in with J. J gave me an extremely hard time, they believed I had not paid for this room and only reserved it online. They were very aggressive with their mannerisms and dismissive. I hate to be a Karen, but asked them to call their manager because they were not understanding my situation at all, one in which I had explained several times. They made a comment, “I’d hate to wake her up” as they were placing the call. I feel as if J did not rely any details to their manager, rather what suited their narrative of the story. J was attempting to charge me twice for the same room, my phone service was not working so it was frustrating pulling up my online transactions.

It wasn’t until I showed J my online banking, (which is super private information) that I no longer needed to pay for this room. J laughed this frustrating situation off by stating they have to investigate online bookings further if already paid. I understand that not every customer is right and situations are unique, it seemed as if J did not want to be helpful or even do the bear minimum by...