Red Roof Inn Nashville - Music City — Hotel in Nashville-Davidson

Jamie at the front desk is a nightmare ... my husband is a trucker and I travel a lot for auditing ... hotels all the time ... I couldn't remember which address my husband said so I looked up the address for Tennessee Steel Haulers and from their found the correct Red Roof based on proximity them ... I called and asked to be connected to my husband’s room ... to be clear I did NOT ask for a room number, I do know about privacy based on all my hotel travel ... to which Jamie says "I need a room number" and I said "I don't have a room number thus me giving you his name" ... to which she said "It’s the law." ???? "What law is that?" I ask. "The law that I cannot connect you to a room without a room number". I guess Red Roof in thinks their guests are idiots and they can just make up laws and we will believe them? Can you imagine if I had decided to surprise him and came all the way to Nashville from NC expecting to spend the night and ride back in his new rig with him and cant because they won’t call him to the lobby ... based on a "law" apparently. So then I said "that's interesting because I called other Red Roofs and asked for him by name with no issues”. Now at some point I was expecting her to say "your right there is no law but this is our personal policy". Now I would not have liked that but I would have dealt with it and just talked to him tomorrow after he bought a new phone charger. NO. Instead this chick says to me "Well you can’t just call all over Nashville trying to track him down he obviously doesn't want you to know where he is. We can’t just g giving out information". WHAT??? FIRST, when did I say I called all over Nashville? SECOND, HOW WOULD I KNOW HE IS AT YOUR RED ROOF INN FOR TENNESSEE STEAL HAULERS IF HE DID NOT TELL ME? THIRD, where the hell do you get off saying stuff like that to begin with? I have to assume she was projecting her personal experience onto me. But I have to say, I don't blame her guy for ditching her she’s a liar and not very classy via this conversation. FOURTH, WE ARE MARRIED… exactly what information are you under the delusion I asked for? I HAVE EVERYTHING WE LIVE TOGETHER, FILE TAXES, PURCHASE CARS… there is not info you have that I do not except the room number which I NEVER ASKED FOR. At this point I had been lied too AND insulted. Great customer service Red Roof. I verified her name and informed her I would be calling her manager tomorrow ... although I think I will be contacting home office as well. I will also let Tennessee Steal Haulers know about their account with his hotel... as any truck driver will tell you the key to a good marriage is ability to stay in touch when you don't get to see each other often …sometimes weeks at a time... it is important they know how little Red Roof cares about...

The stay was for one night from 4/6-4/7. I called 2 weeks ahead of time and asked to book 2 adjoining rooms. I was advised they were busy that weekend and the staff would book the two rooms as close together as possible. I also advised staff that I have a friends and family Voucher for 40% off and I was instructed to present the voucher at check in to receive the discount. I understood and agreed to the booking.

We drive up from Houston and check in on 4/6 around 6pm or so. I was told by the gentlemen at the desk that my ONE room was ready. I explained that I booked two rooms as I was a female traveling with two male relatives. I was told there was nothing they could do about it as there was no vacancy in the hotel. (Exhausted from being on the road we decided, fine... we will make due with the one room). I present the voucher for 40% off and was told that they can accept it because “it’s a busy weekend”. There was no stipulation of this when I originally made the reservation. When I requested more information regarding this, I was told “there is nothing I can do, the Manager won’t allow it.”

So not only was our reservation shortened by a room. We also weren’t able to use the voucher (the entire reason we decided to book with Red Roof Inn). So I asked the gentlemen at the desk if we could receive some sort of compensation for the error/inconvenience. He advised all he could do was offer a 5% discount on the ONE room (which equated to roughly a $5 savings).

We go up to our room to find the bathroom was not properly cleaned. There was used soap and the soap wrapper in the shower. The towels had visible stains on them. When we checked at the desk to see if we could have more linen and towels we were told again, “it’s a busy weekend.” We never received new towels, no one ever addressed the dirty bathroom.

This is AWFUL customer service. While I didn’t expect to get the room comped for free, I did expect a bit more of a break given the error that was made in the reservation and the fact the discount I was told we could use was suddenly “not allowed” because “it’s a busy weekend”. And not to mention the condition of the bathroom and linens we were expected to...

First off I wish there was an option to give a negative star review as this place does not even deserve 1 star. I hope to save anyone from wasting their time, money and from a ruined vacation by preventing them from booking at this joke of a place. My husband and I stopped here for a night hoping to enjoy Nashville and upon checking in we went to a room that was filthy and to top it off it was also another guests room, yes they gave us keys and access to another guests room!! When we called down to the front desk to tell them the lady hung up on my husband so we just hauled all of our luggage back down and tried talking to her in person, she said oops sorry we have no other clean rooms or anything available and walked into the back and refused to talk to us, so we left. We have been making calls to Michelle the lady who answers the phone every time asking to speak to managment and she always gives some lame excuse. We told 3 weeks ago they would refund our money they charged us as we did not stay nor was there even a room available but still no refund as promised and today 4 weeks later and about 10 plus phone calls the wonderful Michelle not only got rude and changed her promise of refunding money within 7 to 10 days (which was 20 days ago) she said she might be able to give a 50% refund which is NOT acceptable to us but she got rude refused to put management on phone then hung up on us. Sad thing is I can get over the 107 dollars that was charged it's more a matter of the poor service, falsely charging us for a room when they had none available and the mountain of lies we have gotten over the last month of dealing with them. DO NOT WASTE YOUR TIME, MONEY OR EFFORT TO EVEN PULL INTO THEIR PARKING LOT LET ALONE PLAN ON STAYING HERE!!!!! TRASH BUSINESS AND TRASH SERVICE.... Its a shame Redroof Inn would even allow a place to tarnish their name like this place does. Go to a Motel 6 guaranteed to be more classy and better then this establishment.

P.S. Michelle you make an excellent liar and lack any customer service skills, it is a shame your kept as an employee and allowed to represent any...