Nauvoo Temple House Hotel — Hotel in Nauvoo

First, I'm a resort employee. Second, I have high expectations of a hotel ANYWHERE. I have worked in the hotel industry for 17 years. I have traveled to many places. I have stayed in amazing hotels and a few not so amazing. But one thing I expect above anything is cleanliness and extreme customer service. Your hotel fell short in every area I could possibly imagine. ||||I realize that I stayed in the older part of your establishment. I actually looked forward to that. I love history, I wouldn't have traveled to Nauvoo if I didn't. So that was enticing, not a deterrant. I was unprepared for the upheaval that you refer to as a hotel room. It may have been alright ten years ago but you may have wanted to wipe down your furniture in that same amount of time. The carpet is filthy. I mean, not acceptable, food ridden, stinking filthy. It is wrinkled and ugly and you should be embarrased. The drapes you've hung so ridiculously to create a throw back to the 1840 era have possibly never been taken down and cleaned. They too are filthy. And I mean, do not touch these, filthy. The sheets are clean. Oh how I appreciated that. But the linens on top of the beds and the pillow shams are...drum roll...filthy. Are you kidding me? What are you thinking? ||||Shall we move on to the furniture? Have you looked at the bottoms of your dressers. Uhmm, yes, filthy. You can clean them with murphys soap and water. It'll go a long way folks, in getting the stench from your rooms. Hey, it's not even rocket science. The dust on the leather couch is horrible. Look at your corners. The dust is years old. Put on some leather cleaner. Oh yeah...better smell. ||||The bathrooms are okay if you ignore the Walmart plastic shower curtin and the brown stuff around the sinks. Yucky. ||||My personal favorites are two fold. There is a patio off the back bedroom that could be nicely utilized as a terrace off the room. Ohhhhh don't look. Old mattresses stuffed on there that mice are rampantly nesting in. Other trash completes the ensemble. And last but not least, is the light that comes into the room from the crack in the corner of the ceiling. Nice touch. ||||All this at the lovely price of $329 per night. I just spent $1500 and my son spent another $1500. This is insane. It is pure robbery of people coming into your town. It's unfortunate that you are able to operate. Really, proprietors, you should be ashamed. It isn't that you need to be fancy and all that. ALL you have to be is clean and well repaired. It's not asking a lot for the basics.||||I have to add that your housekeeping is also the worst I have ever encountered. One day they didn't even empty our garbage. They never vacuumed and it was just poor poor poor. ||||The plus I will give you is the young ladies in the store. They were accommodating and wonderful. They were embarrassed by our housekeeping complaints and I felt they were genuinely interested in our situation. Kudos to them. FIRE the houskeepers!||||I will never recommend this place. I will tell people to avoid it and will do nothing to further your business. Had our situation been different, I would be singing your praises because that's what I do. ||||The doorknob to the bathroom is on the floor. It came totally off and you never fixed it in the four days we were there. Again, fine service. ||||Oh and a little note... you're on John P. Greene's property. He's our ancestor. Your stewardship is unacceptable.||||Joellynn Hartnett||Date of...

First, I'm a resort employee. Second, I have high expectations of a hotel ANYWHERE. I have worked in the hotel industry for 17 years. I have traveled to many places. I have stayed in amazing hotels and a few not so amazing. But one thing I expect above anything is cleanliness and extreme customer service. Your hotel fell short in every area I could possibly imagine.

I realize that I stayed in the older part of your establishment. I actually looked forward to that. I love history, I wouldn't have traveled to Nauvoo if I didn't. So that was enticing, not a deterrant. I was unprepared for the upheaval that you refer to as a hotel room. It may have been alright ten years ago but you may have wanted to wipe down your furniture in that same amount of time. The carpet is filthy. I mean, not acceptable, food ridden, stinking filthy. It is wrinkled and ugly and you should be embarrased. The drapes you've hung so ridiculously to create a throw back to the 1840 era have possibly never been taken down and cleaned. They too are filthy. And I mean, do not touch these, filthy. The sheets are clean. Oh how I appreciated that. But the linens on top of the beds and the pillow shams are...drum roll...filthy. Are you kidding me? What are you thinking?

Shall we move on to the furniture? Have you looked at the bottoms of your dressers. Uhmm, yes, filthy. You can clean them with murphys soap and water. It'll go a long way folks, in getting the stench from your rooms. Hey, it's not even rocket science. The dust on the leather couch is horrible. Look at your corners. The dust is years old. Put on some leather cleaner. Oh yeah...better smell.

The bathrooms are okay if you ignore the Walmart plastic shower curtin and the brown stuff around the sinks. Yucky.

My personal favorites are two fold. There is a patio off the back bedroom that could be nicely utilized as a terrace off the room. Ohhhhh don't look. Old mattresses stuffed on there that mice are rampantly nesting in. Other trash completes the ensemble. And last but not least, is the light that comes into the room from the crack in the corner of the ceiling. Nice touch.

All this at the lovely price of $329 per night. I just spent $1500 and my son spent another $1500. This is insane. It is pure robbery of people coming into your town. It's unfortunate that you are able to operate. Really, proprietors, you should be ashamed. It isn't that you need to be fancy and all that. ALL you have to be is clean and well repaired. It's not asking a lot for the basics.

I have to add that your housekeeping is also the worst I have ever encountered. One day they didn't even empty our garbage. They never vacuumed and it was just poor poor poor.

The plus I will give you is the young ladies in the store. They were accommodating and wonderful. They were embarrassed by our housekeeping complaints and I felt they were genuinely interested in our situation. Kudos to them. FIRE the houskeepers!

I will never recommend this place. I will tell people to avoid it and will do nothing to further your business. Had our situation been different, I would be singing your praises because that's what I do.

The doorknob to the bathroom is on the floor. It came totally off and you never fixed it in the four days we were there. Again, fine service.

Oh and a little note... you're on John P. Greene's property. He's our ancestor. Your stewardship is...

My family and I stayed at the Woodruff Hotel in the end of March of 2018 as part of an LDS Church history excursion we've talked about doing for years. The morning after our stay, we went to the adjoining store, the Nauvoo Mercantile, which is also owned and operated by Matt Kennedy, the owner of the hotel. At the store, I spent a good deal of time talking with Matt regarding his store, and about the Book of Mormon in particular, of which we both have a keen interest. My wife spotted a beautiful picture of the Nauvoo Temple behind the register and thought it would look great in our home. we purchased a copy for approximately $200 and set up shipment of the print to our home in California, so we wouldn't risk bending it traveling with it on a plane. Matt gave me his email address so I could communicate more with him about some of the topics we had been discussing during my visit. After arriving home, we anxiously awaited the arrival of the print. But it never came. I assumed it either slipped his mind to ship it, or maybe even got lost, so I sent an email to the address I had been given by Matt himself. This was about 2 weeks after our purchasing the print. I never received a response. I tried again with no response. Finally I looked up the phone number for the store and tried calling. I spoke with someone I believe was named Jenny, who was some kind of manager. I explained my situation and asked if she would let Matt know I was trying to get in touch with him about a missing print that I had already paid for. She assured me she would give him the message and that I would hear back soon. No response at all. I tried again a couple of weeks later and spoke with a receptionist by the name of Sicily (sp?) and relayed the same info as well as my frustration with being ignored. She very apologetically said she would get the message to Matt, and that he would get back with me. Unsurprisingly it didn't ever happen. This was 2 months ago. I have finally reached the end of my patience. I seem to have no recourse other than to let as many people know about my experience with Matt and his store as possible. I do not leave negative reviews. In fact this is my first. I am extremely disappointed in Matt, not so much for the $200 he owes me, but at the contempt he has shown by ignoring my repeated requests. Although I always try to give the benefit of the doubt to everybody, I have a hard time believing he has not received my messages or emails. HE HIMSELF was the one who gave me his email, and I read it back to him to verify it. His employees repeatedly told me they would give him my messages. I am at the end of my options here. Matt took my $200. But even more frustrating has been his refusal to even communicate with me. I had hoped after meeting him that he placed a higher value on integrity than a mere $200. Sadly it appears I was wrong. -Chad W., Santa...