Ramada by Wyndham New York Times Square West — Hotel in New York

I came to NYC for a work conference and only booked a hotel to sleep in. I checked into the Ramada by Wyndham around 8pm EST. As soon as I entered my room, the second guest I was with walked in to use the restroom and closed the door behind her the preceded to be locked in there for 45min due to a faulty mechanism. I immediately called Rut the manager on duty at the front desk who came up within minutes to assist but clearly was out of his depth as he assumed the lock was jammed but in actuality the entire door handle had been broken prior to our arrival. As a guest I had to Google how to dismantle a door handle because the panel where you can get under the lock was located INSIDE the restroom. Instead of calling the fire department, Rut called his elders who in turn blamed the issue on us; the guests! Thankfully for the night manager as he was apologetic and changed our room immediately. The next morning when I went to speak to the manager on duty I was met with disdain and told I have to call back after 1 to speak with the supervisor, Sam Kuppuswamy. I was unable to call because I was in a conference so sent an email to inquire about a discount or rebate regarding the issue. When able I returned to the hotel and spoke with Sam who was offended by the email I wrote asking for a discount and thought it rude that I said I would review his establishment based on my experience with the company’s resolution. After feeling berated and realizing I was being talked down to, probably because I’m a woman of color; the guest I was with stepped in and finally Sam relented and gave a 20% discount and only then offered an apology. At no time did I blame anyone for this issue knowing it was out of most of our controls but to be met like this for a one night stay was beyond me. As mentioned to Mr Kuppuswamy I did in fact write a review regarding my experience at this hotel and overall price was reasonable. Walkable distance to plenty of food and entertainment. Staff overworked and underpaid. Breakfast is chaotic and supervision is subpar at best. Good luck to anyone who considers staying here and I’ve stayed in shared BnBs with...

visit/stay: may 28-31st

so the thing with reviews is it's subjective-relative, meaning depending how sensitive and 'exposed' a person is, experience-wise, you get different feedback.

i am not picky, i am practical -and so is my girlfriend.. we picked this property for 3 reasons: location, parking costs AND the breakfast that's surprisingly decent enough for something that's free.

the rooms are not big, and there's only so much you can expect from the hustle and bustle of nyc. there is a building being constructed across and there are a lot of things this property can improve on.

for the price, that's a bonus. we could have paid more for the name, but again we are practical and frugal. i didnt mind the staff that may be loud, or inconsiderate when it comes to the elevator use (there is only 1) but for its price and the room upgrade that i got (i asked when i checked in and they gave it to me: 2 beds cost more than 1 king bed, i did it for the space), I'm not the one to complain..

things this property needs to work on: shower pressure (when used by multiple rooms) elevator use (have staff use before/after "rush" hour) staff training on aseptic techniques (contamination)

things this property can boast about: pricing (compare, do you homework) car park discount (edison park fast across) food/breakfast (changes each day, buffet) location (6 min walk to...

We were in a basement room, which I wouldn’t care too much about normally. However, the maids and cleaners are based down here too and work in the basement. So from 7am to 8pm you hear them cleaning and moving rubbish bags.

The rubbish bags are dumped all over the basement and it wasn’t a good impression especially when blocking fire exits.

The basement had a musky smell, but saying that most of the hotel did. It was quite bad.

The rooms were old and abused, from exposed wires to toilets physically moving. The place was not in good condition, the heating did not work very well and was very loud when it did work. The place easily lost the heat meaning that you’d wake up freezing in the middle of the night.

The Included breakfast was better than expected and handy to have but with a choice of two different hot foods. The quality varied each day.

For the price you pay, I’d advoid and pay more to stay somewhere nicer. Don’t...