Alamo Rent A Car — Local services in New York

I had a STELLAR experience with this rental location. It was (based on my recollection) my first time renting from Alamo.

1. PRICE: I went with them because their SUV rates were the best I could find for a multi-day cross-country move from NYC LA between Christmas and New Year's Day.

2. CUSTOMER SERVICE: I went into the location on Christmas Eve expecting a long line--especially because we're living in Covid times--but was able to zip up to the desk immediately and was warmly greeted by two lovely people. We started talking about my move to LA and they took care of me to ensure I had a comfortable cross-country trip. I had a few questions about some minor scratches on my rental and the attendant educated me on what to look for vs not and quickly showed me some literature on NY guidelines, which was a great learning experience for me!

3. RENTAL CAR: The car was in great shape and very clean.

4. DROP OFF: Was very quick and easy.

I would absolutely with Alamo again for my...

My credit card has been charged twice for the same unsatisfactory Alamo rental experience

On Saturday 18 November 2023 I went to Alamo office 44th street New York city to collect the car I already booked online. I was offered an upgrade but I declined. I accepted the Fuel Service option assuming the fuel tank was full. I got a Hyundai Santa Fe with only 25% full tank.

I returned the car on Sunday 19 November 2023 and received the invoice for 182.43 USD on 20 November which was deducted from my credit card.

I noticed that I have been charged for Fuel Service option despite having to fill the tank and pay 48.03 USD.

Then I noticed that my credit card has been charged again for the same rental amount 182.43 USD.

I sent an e-mail to Alamo to inquire but I did not receive any response.

I used to rent cars in USA from another rental company but Alamo 44th street New York city was the nearest to my hotel. I did not expect that it would cause me so...

Enough, talked to Alamo for 15 mins Saturday saying prefer a debit card. Yes a major bank and plenty of money. I was told all set on W 44th no problem. Call again on the way there the next day and told you’re great. I walk in and immediately we don’t take that you have to go to an airport. I explained everything is recorded and I couldn’t be more clear. Told too bad, meanwhile on Federal disability walking blocks on 1 leg. Call customer service multiple times and it’s sorry all are different. I’m sorry you couldn’t have mentioned this, literally making a judgement up to me to call each location. Between this and Enterprise I’m only going with me being handicapped. I’ve rented from these agencies 200 times before. On top of it they could not be more rude. “Don’t know what to tell you”. We’ll have management contact you. It has never taken place. I’ve easily given them 50k in business and please hold and hang up. They...