Ramada by Wyndham Staten Island — Hotel in New York

At the Ramada Inn on Staten Island, we were treated like unexpected guests that demanded to be accommodated. I had reservations made two months in advance so I wasn't pleased when they told us that they had a problem regarding a room for us. According to the man I'm assuming was the manager, we were advised that the National Guard and the Department of Homeland Security had commandeered half the rooms in the hotel. They said our room wasn't ready then asked if we were OK with stairs.

I said it depended on how many and how steep as my husband can have problems due to poor vision. He impatiently told us to follow him and led us to the basement of the hotel. There were 15 steep steps into a short unswept hallway with all the maintenance rooms and inner workings for the hotel. We began to refer to it as the dungeon. When he asked us to inspect the room to see if we were satisfied, we were not expecting to see people vigorously scrubbing and cleaning. It seemed OK. We were tired after our long road trip and it was a very clean room. So, we blindly accepted. Then the fun began.

First thing, my husband got locked in the bathroom because the door knob assembly was broken and wouldn't open. I had to use a credit card in the door jamb to get him out. We reported it twice then were told it would be two hours until someone showed up to fix it. Then we realized we had no chairs and requested one - three times over 4-5 hours. Add on that the fact that the bathroom sink was clogged. Two times we went reported to the desk about that. Housekeeping came once during our three day stay and took most of the towels and all the washcloths from the bath. Never returned with fresh. Had to ask - again twice. They gave us more towels - no washcloths.

We had functioning internet one day out of our three day stay. I was told the problem was me. I worked IT for a bank so I can't be easily snowed. We had no issues at any subsequent motel. Lying to make me shut up is not great customer service.

The manager was fed up with me by this time. I have NEVER had to approach the desk more than once on any issue. In fact, I have rarely had to go to the front desk with a problem, we are easy going.

They charged us full price as though we enjoyed a properly furnished room (we didn't bother asking for lamps or bedtables). I'm not a fighter and neither is my husband. I will make my voice heard in my review. We fared better than most in that many people were called and their reservations cancelled. We were all there for the Bike NYC Ride and no one was at liberty to change their plans. There's some dirty business going on in this country. I...

I had a terrible experience at this location. My toddler in the middle of the night was not feeling well and messed up the bed. I called the front desk 5:30am to ask for clean sheets and the front desk person said, right now, housekeeping is not here. I explained I can change the sheets myself. All I'm asking is for clean sheets. My fiance explained the room is still extremely cold. They finally switched us to another room. I contacted the front desk to explain the TV on certain channels are statically and I do not see a cartoon channel for my son.The front desk clerk advised they do have a channel for children and provided me with a list of channels. I went back to the front desk and explained there's no channel for children and she confirmed you are correct. I explained I've never been to a hotel that did not accommodate guests that have children. She apologized and said she will have her manager call my room. Maintenance came to the room for the TV to advise they could not fix it it is a system error with it being statically. I spoke to the manager Jaytin (refused to provide last name) he was extremely sarcastic. He said there's nothing on their website that says they have to have a cartoon channel for children. For a manager to say this to a guest is extremely unacceptable. I told him I will write a review. He said, that's fine, I actually encourage you to write a review, then maybe they will fix issues with the hotel. I immediately contacted Corporate and explained I am extremely unhappy with this location and how the manager did not handle my complaint in a professional manner. The representative Ruby explained she will put in a request in my complaint for a refund. I will hear back from the within a week. This is the worse experience I ever had with Ramada by Wyndham. I will not EVER stay at this location again. This place does not deserve not 1...

This hotel was a disgrace to the already not so great Wyndham brand of hotels. I understand hotel takeovers and this was once a different hotel, from what i understand, but i expected a bit more than what i got for nearly $200!

First of all, this is one of the few smoking hotels still in existence! I never would have thought that i was booking a smoking room anywhere, but i did. Only smoking rooms were available. I bought a special spray to help neutralize some of the outdoor after i entered the room. My flight home was canceled and it was last minute on a Friday, so it was one of the few options under 200 dollars in NY with free parking.

My room stared with a 4 but was one flight lower than the main level and there was no elevator in site! The room stunk, the TV has only basic cable channels, so i couldn't use my phone or smart TV features because there were none! The bathroom sink was clogged with water easily and it took forever to drain, the curtains did not close all the way- the semi-sheer white ones had a gap in between them and the tacky, decorative curtains on the sides did not close. The cabinet that houses the small fridge was badly damaged from condensation at the bottom. It was just gross! I was disgusted. I have nothin good to say about it, other than my car didn't get robbed, and I'm from NY! For the record, I stayed in room 414. Don't stay in room 414 unless you want to give a show to whomever passes by your window. Maybe the other rooms of this dreary hotel are...