SpringHill Suites by Marriott Ocala — Hotel in Ocala

As a Titanium Elite member, I was disappointed to find that no room upgrades were offered upon check-in, despite noticeable availability. The assigned room was significantly smaller than the spacious accommodations I’ve come to expect from other SpringHill Suites properties, and it lacked standard amenities such as a microwave, refrigerator, and tea selection. Additionally, the room had dirty glasses, which further diminished the experience.

The most concerning issue occurred when I attempted to use the shower. Upon turning on the water and adjusting the temperature, I noticed black hair covering the shower wall. As someone with blonde-brown hair, it was clear this was not mine. I immediately exited the shower, packed my belongings, and proceeded to the front desk to report the issue. Having spent over 280 nights in hotels last year with only one prior issue, I presented photos of the hair and explained the situation.

Regrettably, the front desk staff responded with unwarranted rudeness, assuming I was seeking a discount due to my business rate without allowing me to fully explain. My sole intention was to report the cleanliness issue, not to request compensation. A professional response—such as an apology, an assurance that housekeeping would be notified, or an offer to address the problem—would have sufficed. Instead, the dismissive attitude and lack of resolution were deeply disappointing.

Due to this experience, I chose not to extend my stay and will instead book with another hotel chain where I hold Diamond status, confident in receiving a higher standard of care. The manner in which concerns are addressed profoundly impacts guest satisfaction, and the unprofessional handling of this matter led me to share this review, including photographic evidence. Had the situation been managed with courtesy and accountability, I would not have felt compelled to do so. I hope this feedback prompts improvements to ensure a better experience for...

As a Titanium Elite member, I was disappointed to find that no room upgrades were offered upon check-in, despite noticeable availability. The assigned room was significantly smaller than the spacious accommodations I’ve come to expect from other SpringHill Suites properties, and it lacked standard amenities such as a microwave, refrigerator, and tea selection. Additionally, the room had dirty glasses, which further diminished the experience.||The most concerning issue occurred when I attempted to use the shower. Upon turning on the water and adjusting the temperature, I noticed black hair covering the shower wall. As someone with blonde-brown hair, it was clear this was not mine. I immediately exited the shower, packed my belongings, and proceeded to the front desk to report the issue. Having spent over 280 nights in hotels last year with only one prior issue, I presented photos of the hair and explained the situation.||Regrettably, the front desk staff responded with unwarranted rudeness, assuming I was seeking a discount due to my business rate without allowing me to fully explain. My sole intention was to report the cleanliness issue, not to request compensation. A professional response—such as an apology, an assurance that housekeeping would be notified, or an offer to address the problem—would have sufficed. Instead, the dismissive attitude and lack of resolution were deeply disappointing.||Due to this experience, I chose not to extend my stay and will instead book with another hotel chain where I hold Diamond status, confident in receiving a higher standard of care. The manner in which concerns are addressed profoundly impacts guest satisfaction, and the unprofessional handling of this matter led me to share this review, including photographic evidence. Had the situation been managed with courtesy and accountability, I would not have felt compelled to do so. I hope this feedback prompts improvements to ensure a better experience for...

We were in town for baseball at College of Central Florida. We attempted to check in at 1:05PM. We were told there would be a $40 fee to check in prior to 2PM. It wasn't that our room wasn't ready, they just wanted more money. It also didn't matter that the app had already let us check in. I've been a Marriott Rewards member for 20-25 years. I've stayed in 2 other Marriott properties within the last 30 days and both times checked in early without an extra charge. It should also be noted we were already paying an outrageous rate due to UF football 45 miles away so we opted to return for check in later. We returned to check in at 2:30PM and surprise surprise there were others doing the same....so it took 10+ mins to get checked in. When I entered the room it was clean but warm and humid. I adjusted the thermostat to 70 degrees. I returned to the room around 4PM and it was HOTTER than when I checked in. The thermostat read 75 degrees. I questioned the front desk and learned of their "Eco Friendly" "motion detecting" thermostats. A nice guy named Dan popped out from a back room and offered to override the Eco Friendly settings. After my son's baseball game and dinner we returned to the room around 8PM and surprise surprise it was 72 degrees. That night we woke up twice sweating and surprise back to 72 degrees. I don't know about other families, but we prefer 68-70 degrees at night and DO NOT flounder around in the bed while sleeping...we're typically motionless and soundly resting while we sleep. The guy we interfaced with at 1:05PM and again at 2:30PM needs some customer service training. The additional fees for checking in 55 min early is like a used car dealer mark up. This property is clean and "newer" but seriously lacks in hospitality. Traveler beware! I'm giving 2 stars because Dan was professional and...