Courtyard by Marriott Ocean City Oceanfront — Hotel in Ocean City

Location on 15th street puts it in the midpoint of the boardwalk. Hotel includes an indoor pool which is great in inclement weather. Hotel employees are attentive to detail and are knowledgeable.

Location: Hotel is on the boardwalk so access to the beach is very easy. We were within walking distance to many eateries (iconic Thrasher, Fractured Prune, Dumsters, Fishers, Italian pizza and near new places such as the bakery Bae-tee). Hotel does sell a few food and necessities in a corner in the lobby in case you forgot some beach essentials.

And when the weather turned gusty and rainy, the hotel's indoor pool was much appreciated, although I wish the conversation pit was warmer and closer to a hot tub. The hotel also offered a generous area on property to lay out, veg and tan in the sun when it was sunny but too windy to sit on the beach. I liked that guests get access (and a way to clean off sand) to a side entrance so we don't have to track in sand etc. through the lobby or our rooms. Also I liked how one can choose to use a more direct elevator to the parking lot that bypasses the lobby to cut down on time after check-in.

Room accomodations were clean, tidy and while the mattresses need to be turned (to avoid dipping on one side), they were comfortable with numerous pillows. Internet access was easy and there were no problems with wifi during our stay. Included liquid soap and shampoo in the shower was fine. I like the included safety bars too.

As I said, special praise goes to the hotel employees I encountered during our stay. All were professional, courteous and accommodating. As Terry checked us in, I overhead Tasha help an older couple understand important dining and pool hours. She could have just handed the info sheet but Tasha take time to also verbally give the info without the couple even asking for the extra help.

Later on, I was grateful for the employees' accommodating attitude when there was a reservation mix-up due to an error on our part. I received a call from Tasha only to realize we had made a mistake. It was resolved quickly and efficiently.

Lastly, a small but significant 'save' by Jay has me making this review. We bought Thrasher fries and small soft shell crab sandwiches from the boardwalk to eat back in our room. Somehow we could not find or forgot to grab ketchup packets. On a whim, I go down to the lobby to ask where I could get ketchup packets. I assumed Jay at front desk would direct me to the hotel restaurant to buy some, or tell me to walk to the restaurant and ask for some there.

Instead, he asks me to wait, walks into a room and returns with, not a few packets, but with a generous handful of them. In my opinion, when a sibling wants ketchup over malt vinegar on fries, and I was coming back without any condiment, Jay saved the day!

I have a few complaints. The pool deck was pretty slippery even if one used flip flops and it might be more enjoyable if the jets on the conversation pit was a bit stronger or the water a bit warmer. Still the temperature and weak jets might be because the pool does not offer a lifeguard so it's just a quibble. Hotel soap dissolves very easily and two hand soap bars should be standard.

No complimentary breakfast but there is a hotel restaurant and our room had a keurig and a microwave. Each morning hot water, coffee capsules tea bags and cocoa are set out for guests in the lobby. I can't recall how long it is available but it was out until late morning. A nice Keurig carafe with coffee capsules was included in our room.

I did not use the lobby much but it is well laid out. The lobby bathrooms had huge stalls, very clean and the stall doors gave a lot of privacy. The couches and chairs were comfortable. The view was just to the pool and the lounging area (but there is a private (just for hotel guests) access lounging balcony outside where one can contemplate the beach and ocean on the first floor, complete with...

This was the worst hotel stay I have ever had in OC. There were so many issues with the hotel, I don't know if I can list them all. We reserved a waterfront room, which was listed on the initial reservation. But when we arrived, we were given a street view room on an extremely low floor.
We were waken up at 5:45 every day, due to the extremely loud emptying of the garbage bin for the hotel just outside of our window. The trash company also kept backing the truck up for so long it lasted for almost 10 minutes every morning, so we had to listen to the warning beep that whole time. There was no way to fall back asleep after this continual noise. We were never informed of the room cleaning rules that were set up when we checked in. We did not get any cleaning done in our room while we were out on Saturday, so I went to the front desk to ask why there was no cleaning done. I was then handed a sheet giving us the information on how to contact the front desk to get our room cleaned. This really upset us because it was the same front desk person that checked us in the day before. So he had no idea what he was doing.
The room cleaning service was pathetic. We requested our room be cleaned, but the only thing they actually did was take our dirty towels and make the beds. But they didn't even take all of the dirty towels since some were left in our bathroom, nor did they clean anything in the bathroom. The beds were the most uncomfortable beds I have ever slept on. We could not get comfortable at any time on these beds, they were not any type of sleeping quality.
We have been charged for using high speed internet, when we never connected to anything in the hotel. We have unlimited data on our phones, so there was no need to connect to anything in the hotel. Plus, the hotel had free Wifi listed on our reservation, so I don't even know why a high speed internet choice was even an option. We had no idea how this got connected to our room, but we never used it. The front desk person stated the wireless des not have a password, so I have no idea how on earth it would identify that we connected to the system without some type of login. I work IT and with that type of connection, any random person could connect and use the high speed if they know the steps to access it. We never connected to anything at the hotel so there is nothing to trace it to a user at that point. Too much more to list so I will have to end here. ...

Have stayed here for the last few years for the annual Ocean City Airshow. The location is amazing, right at show center in the boardwalk!

As mentioned, the location is what makes this great. If you have an ocean front room, the patio is an excellent place to sit outside and watch the air show, or just to relax as the patios are covered and shaded when it starts to get hot outside. Most rooms are queen beds, however there are limited king rooms on the beach at the corners of the building. If you get a south/east corner, you also get a wraparound porch…very nice.

Have had breakfast in the hotel, good quality and decent price for a beach location.

Staff is good, have never had any issues.

Now the downsides

The room access is very odd. The check location is on the 3rd floor, accessible only via an elevator or stairs. Then, if you are on the 2nd floor, you then take another elevator back down to the 2nd floor, then walk down the long hallway to your room. There is an elevator that goes directly to the 2nd floor from the hotel entrance in the parking area, but you must have to have a room key to access it. If you want to take the stairs, you have to walk all the way to the end of the hotel, turn left, walk all the way down the hallway to the end, go down the stairs, then walk all the way back down the a hallway or two to get to your room. Good for security purposes, awkward trying to get to/from.

Rooms are your basic Courtyard…nothing fancy, but comfortable. The shower pressure is weak, and we had issues with trying to get the right water temp as it kept getting colder then warmer. There is a super small mini-fridge that to keep cool you have to push a button inside once a day, and a microwave.

Unfortunately the location during the airshow comes with a downside…the price. You will pay over $800 a night (room + tax) for a oceanfront King room during the airshow. As we have stayed in some very nice hotels at beach locations for way…way…less, this is a huge downer…it’s a Courtyard, decent, but not great.

Recommendations is you want to go to the airshow, get a much nicer hotel somewhere else, and then reserve one of the many tented VIP spots on the beach, or even on the rooftop of your nice hotel. Will cost much less, and you will have a much nicer room for the money.

Would I stay there again…maybe, but probably not. Would I recommend…sure. Just know you are getting a basic room at...