The Green Room Hotel — Hotel in Oceanside

bugs. so many bugs. over two dozen bugs in our room over the course of our three night stay. i wish i was exaggerating. sadly, i am not.||||i know this place has great reviews, so i thought maybe this was out of the ordinary. i tried to resolve this with them prior to posting a negative review. i reported the issue to them during our stay, and they did some sort of mid stay cleaning, but this made the problem worse. now, instead of 1 bug every time we used the bathroom, we were finding 3-5. we were now seeing bugs in the main room area too. i watched one walk right in from under the main room door. i let them know and they told me they would offer us a different room, but they were fully booked. they offered to spray more, but why bother given the earlier spraying had made things worse and it was now after 9pm. i asked for a refund that night, they never responded regarding that.||||we left early the next morning since we couldn't sleep, we were so disgusted. i let them know we had left, and again, i asked for a refund since our vacation had been ruined. now someone named steve is responding and telling me they are doing some sort of analysis with their pest control company. he wants to have a phone conversation to discuss our experience. seriously? i don't want to invest any more of my time or energy into this. this already ruined our vacation, we are now spending all of our time since we got home cleaning every single thing we brought with us in hopes we didn't bring bugs home.||||i never wanted to write this review. i never wanted to have a reason to do so. i wish we never had this experience. i wish they would've done a single thing to try to make things right with us after this nightmare.||||i truly feel that if this were out of the ordinary for them, they would've already done something to resolve this with me.||||i hope you never have to go through anything like this. avoid this place. so disgusting.||||Edited after business owner's response:||||Over a week after our stay, the business owner sent me an offer to refund us for half of our stay if I would take down my (accurate) negative public review. Now it all makes sense why this place has such glowing reviews - it's because they are paying negative reviewers to take their reviews down.||||I decided to decline the offer since I want to keep my review up in hopes that I can help others make informed decisions about staying here.||||The business owner responded to my review here on TripAdvisor as well as other platforms after I declined his offer.||||In their response, the business owner tries to say that we brought the roaches with us, which is just laughable, since we already told them that we found the first one immediately upon entering the room and watched one walk right in from under the main door. He claims they did a "thorough investigation"; well apparently that investigation wasn't very good if it came to such a ridiculous outcome.||||They also try to act like we are the first people to ever have an issue with roaches in our room, but take a look at Kimberly B's review on Yelp from Jul 14, 2022. She mentions roaches in her room. So we were not alone in our experience.||||Also, if they really thought we brought the roaches with us, why would they be offering us such a big refund? Obviously they don't believe we brought them with us, they are just trying to avoid taking accountability and being nasty. In their direct correspondence with me, they have never accused us of bringing the roaches with us, they are just doing this publicly to disparage me.||||They mention that when I first reached out during the stay about the bug problem I said I 'just wanted to let them know' about it. Yes, that was what I said - I was trying to give them the benefit of the doubt and allow them the opportunity to treat the situation with care and urgency. They did the mid stay cleaning while we were out for the day. We were hoping this would resolve the problem; but instead, we came back late that night to find it had made things worse. At this point we didn't want them to come over again to disturb us and do more spraying. This is when I first asked for a refund, as I would have liked to have found other accommodations for the night, but they ignored that request for a refund. The business owner mentions in his response that they offered to move us to a different room; but as I had mentioned in my review, they didn't do this as they told us they were fully booked.||||When the business owner finally texted me this week regarding a refund offer, I told them I hadn't gotten the email, so they sent me a screenshot of the email. But oops, they sent a screenshot of an email to another person offering them a refund. I'm not sure if this person's problem was also related to bugs, but regardless...just another example of the business trying to pay someone off to not post negative reviews. So shady. I've attached a screenshot of that email with Jennifer's last name crossed out.||||I hope you find this information useful when looking for a...

bugs. so many bugs. over two dozen bugs in our room over the course of our three night stay. i wish i was exaggerating. sadly, i am not.||||i know this place has great reviews, so i thought maybe this was out of the ordinary. i tried to resolve this with them prior to posting a negative review. i reported the issue to them during our stay, and they did some sort of mid stay cleaning, but this made the problem worse. now, instead of 1 bug every time we used the bathroom, we were finding 3-5. we were now seeing bugs in the main room area too. i watched one walk right in from under the main room door. i let them know and they told me they would offer us a different room, but they were fully booked. they offered to spray more, but why bother given the earlier spraying had made things worse and it was now after 9pm. i asked for a refund that night, they never responded regarding that.||||we left early the next morning since we couldn't sleep, we were so disgusted. i let them know we had left, and again, i asked for a refund since our vacation had been ruined. now someone named steve is responding and telling me they are doing some sort of analysis with their pest control company. he wants to have a phone conversation to discuss our experience. seriously? i don't want to invest any more of my time or energy into this. this already ruined our vacation, we are now spending all of our time since we got home cleaning every single thing we brought with us in hopes we didn't bring bugs home.||||i never wanted to write this review. i never wanted to have a reason to do so. i wish we never had this experience. i wish they would've done a single thing to try to make things right with us after this nightmare.||||i truly feel that if this were out of the ordinary for them, they would've already done something to resolve this with me.||||i hope you never have to go through anything like this. avoid this place. so disgusting.||||Edited after business owner's response:||||Over a week after our stay, the business owner sent me an offer to refund us for half of our stay if I would take down my (accurate) negative public review. Now it all makes sense why this place has such glowing reviews - it's because they are paying negative reviewers to take their reviews down.||||I decided to decline the offer since I want to keep my review up in hopes that I can help others make informed decisions about staying here.||||The business owner responded to my review here on TripAdvisor as well as other platforms after I declined his offer.||||In their response, the business owner tries to say that we brought the roaches with us, which is just laughable, since we already told them that we found the first one immediately upon entering the room and watched one walk right in from under the main door. He claims they did a "thorough investigation"; well apparently that investigation wasn't very good if it came to such a ridiculous outcome.||||They also try to act like we are the first people to ever have an issue with roaches in our room, but take a look at Kimberly B's review on Yelp from Jul 14, 2022. She mentions roaches in her room. So we were not alone in our experience.||||Also, if they really thought we brought the roaches with us, why would they be offering us such a big refund? Obviously they don't believe we brought them with us, they are just trying to avoid taking accountability and being nasty. In their direct correspondence with me, they have never accused us of bringing the roaches with us, they are just doing this publicly to disparage me.||||They mention that when I first reached out during the stay about the bug problem I said I 'just wanted to let them know' about it. Yes, that was what I said - I was trying to give them the benefit of the doubt and allow them the opportunity to treat the situation with care and urgency. They did the mid stay cleaning while we were out for the day. We were hoping this would resolve the problem; but instead, we came back late that night to find it had made things worse. At this point we didn't want them to come over again to disturb us and do more spraying. This is when I first asked for a refund, as I would have liked to have found other accommodations for the night, but they ignored that request for a refund. The business owner mentions in his response that they offered to move us to a different room; but as I had mentioned in my review, they didn't do this as they told us they were fully booked.||||When the business owner finally texted me this week regarding a refund offer, I told them I hadn't gotten the email, so they sent me a screenshot of the email. But oops, they sent a screenshot of an email to another person offering them a refund. I'm not sure if this person's problem was also related to bugs, but regardless...just another example of the business trying to pay someone off to not post negative reviews. So shady. I've attached a screenshot of that email with Jennifer's last name crossed out.||||I hope you find this information useful when looking for a...

bugs. so many bugs. over two dozen bugs in our room over the course of our three night stay. i wish i was exaggerating. sadly, i am not.

i know this place has great reviews, so i thought maybe this was out of the ordinary. i tried to resolve this with them prior to posting a negative review. i reported the issue to them during our stay, and they did some sort of mid stay cleaning, but this made the problem worse. now, instead of 1 bug every time we used the bathroom, we were finding 3-5. we were now seeing bugs in the main room area too. i watched one walk right in from under the main room door. i let them know and they told me they would offer us a different room, but they were fully booked. they offered to spray more, but why bother given the earlier spraying had made things worse and it was now after 9pm. i asked for a refund that night, they never responded regarding that.

we left early the next morning since we couldn't sleep, we were so disgusted. i let them know we had left, and again, i asked for a refund since our vacation had been ruined. now someone named steve is responding and telling me they are doing some sort of analysis with their pest control company. he wants to have a phone conversation to discuss our experience. seriously? i don't want to invest any more of my time or energy into this. this already ruined our vacation, we are now spending all of our time since we got home cleaning every single thing we brought with us in hopes we didn't bring bugs home.

i never wanted to write this review. i never wanted to have a reason to do so. i wish we never had this experience. i wish they would've done a single thing to try to make things right with us after this nightmare.

i truly feel that if this were out of the ordinary for them, they would've already done something to resolve this with me.

i hope you never have to go through anything like this. avoid this place....