Hampton Inn Old Bridge — Hotel in Old Bridge Township

When it first opened I stayed there, it was a nice experience, so I booked to stay again. Never will I make the same mistake twice. First off i usually check in on the app so I can bypass the front desk. This time around I checked in at the front desk because I wanted to check in earlier than what was on the app. The front desk lady Asia doesn’t know what she is doing. After explaining to her I left the card I booked it on at home because of all the Hilton hotels I’ve stayed in I never had to bring the card that they automatically billed my Hilton card I booked the room with. Apparently this is the ONLY location where you have to physically bring the card. Which I don’t believe because I stayed here before and customer service said that they wanted a card to verify and that they could have used the card I booked on file when I called to discuss the issue. The Customer service person even called Asia to ask her why she didn’t use the card and they said she never gave a reason. However after getting off the phone with customer service she had the nerve to ask me why I didn’t tell her I wanted to use the card on file as if I didn’t have a whole discussion with her earlier. To make matters worse I told Asia I’ve been to that location before and it wasn’t like that, she tells me “no you haven’t I checked your history”. Now how the hell you’re going to tell me where I have and haven’t been, the history only shows 12months nothing longer.On top of that she said the general manager Annie will be there Sunday so she can switch the payment to my Hilton card. I checked out on Sunday and guess what this other front desk lady #2 says the general manger doesn’t come on Sundays. She also printed a receipt that shows the visa but she said on her side of the screen it shows the Hilton card was used. Now I’m thinking I’m going to be double charged on 2 different cards.So I went Monday before work to to talk to what I thought was just the general manager. However it ended up being the general manager and her bodyguard. This other front desk lady#3 keep chiming in and I wasn’t even talking to her, she had nothing to do with the situation and she wasn’t even there when it happened. Now they are telling me a different thing that their end shows I used a visa not the Hilton and that a new system was in place that you need to bring the physical card. I don’t believe them because Customer Service (which at this point is more reliable than dealing with 3 different front desk personal and a manager)said they can used any card to verify and use the card on file. As well as if I just waited and used the app i wouldn’t have to deal with so many people that knows nothing and bothering me about a card. As for the room, I had to change rooms because there were satins on the sheets and towels in the first room given to me. Even the second room we had stains on the towels as well, that we had to get 2 other ones which is ridiculous. It’s not worth the amount of money they are charging you for the room. Save yourself the trouble and go to a...

Stayed for 5 nights and thankfully we had events to go to, that didn’t keep us in the room except one day. The hotel did not have most amenities as advertised like toothpaste or a shower cap. The thermostat constantly changed on its own either being to hot or cold no matter how many times you put it to one temperature.

Every towel was stained and poorly washed. Sheets had a smell to them as the weren’t changed out from other guest. Bathroom sink and toilet had questionable stains as if they were not cleaned in between guests.

I was in a group block and some of our group members rooms were not even cleaned, beds were not made, and trash was still present. It seems as if rooms are not turned over properly before people are checked in.

Most of the employees were kind and helpful especially the lady who greeted us when we arrived. One employee was very rude and seemed to have no desire to work or be there. Our fire alarm was malfunctioning from the day we arrived and we even allowed an employee inside the room to check it out. They stated maintenance would check it out but no one came and we were charged the smoking fee. I tried to call guest services but I was given the run around and have been extremely busy and unable to continue the run around. Very disappointed in the overall stay.

Update:

As I received a quicker response from my google review than I did in person and over the phone, I would like to update my review.

The response is incorrect as it does not outline our stay or what occurred. We were not in on the first night due to flight delays and did not physically check in until the second day. The second night of our stay as we walked in the room we received a notification from the front desk. The employee at the time came up while I was in the shower and stated he smelled smoke which I said that doesn’t make sense if we just walked in with the wedding party. If there was smoke this is even more concerning as the fire department should be called if there’s an emergency. The employee was obviously ill informed or biased as smoke leaves a smell and you can physically see it which did not exist. On my 3rd night that we extended our stay, I additionally asked for room service which we received in the form of towels and a bed made. The employee also stated that maintenance would come in as well, which we stated was fine as we were gone for the day. The fire alarm was tripped the entirety of our stay whether we were in the room or not and the slow response of management shows as a fire alarm should not go of for 5 days with not solution from the front desk or management.

We never had the Do not disturb sign on and it is not your typical sign but rather a different format which doesn’t make much sense. As you can see from the management response no answer on the numerous dirty rooms and linens in our party.

This Hampton Inn is not concerned with their guest experiences. Rather than just answering reviews with false information they should put effort into maintaining the hotel and giving basic...

Lastnight, Saturday March 1st, was the worst service we have ever gotten from this hotel. We have stayed here previously about 4-5 times, nothing spectacular but it’s convenient for our needs. I booked online through a third party website that is recommended right on their google homepage. Upon arrival the front desk lady was nice, but that quickly changed. She started talking to herself that she couldn’t figure out what was going on with the reservation. I asked what was happening and she stated she was confused and not sure why it won’t let her check me in. Patiently waiting she says I need to pay the deposit fee which I did no issue, at 5:43 pm, the deposit fee of $100 was taken out of my account and was approved on the hotels terminal. She states it declined, which it did not, starts mumbling to herself again, myself and my fiance are still patiently waiting, I said it’s paid in full gave her the information where I paid, showed her the confirmation number and that the money was out of my account. She proceeds to tell me she’s not going to argue with me, which no one was arguing with her, and she became abrupt and nasty. Now again tells me to authorize my card for $1.00 because there’s no card on file, so I do this, I turned the terminal around so she can see that it was approved, and she sees “Approved” and says it’s declined in my system. Now I’m frustrated, she’s frustrated, telling me she’s not arguing with me, I asked for a manager, she calls her on her phone. In front of me she’s talking about this feels like a scam, that she’s not checking us in tonight we have no room. Now I’m out $157 for the room, plus $100 for deposit, and honestly it was very sketchy that she continuously asked me to run my card and authorize it. THAT seems like a scam. She started yelling at me to get out that I am a scam artist, screaming in front of a lobby full of people that my card declined, which it never did, and that I’m a scam artist. I showed her my bank account where the money had already came out, and she said THIS IS A SCAM THIS IS A SCAM YOU’RE A SCAM ARTIST. I walked out with my fiancé crying. Embarrassed and disgusted with the fact that someone who is supposed to be in customer service could be so unprofessional, so nasty, so berating and disgusting towards a customer. After I walked I called my bank in the parking lot and they confirmed that the charge went thru, at that point I walked back in and had my bank on speaker and had the representative repeat that so the front dest lady could hear. She had a dumb look on her face and started apologizing. I’m so sorry I’m so sorry. How horrible. Hilton should be disgusted with this disgusting behavior. We will never give our money to this establishment ever again and no one else...