Palm Springs Rendezvous — Hotel in Palm Springs

BEWARE False Advertisement!!!!!! PLEASE DON’T STAY HERE. I first found this place back in 2019 Back then the hotel was clean, fresh paint, fresh sheets& towels, clean rooms and hotel grounds were overall well kept with friendly staff to greet you. There was so much charm not only to the hotel but the amenities offered like nightly happy hour with snacks and a delicious breakfast in the morning( which wasn’t “continental” but rather substantial). It’s an old place but that vintage vibe can be charming and back then it absolutely was. Unfortunately what was a little gem is no longer this place atrociously has gone downhill. I was fully embarrassed because I brought my partner here wanting to share the good experience I had previously and it turned into a disappointing uncomfortable experience.

Arrived on 3/18 and set to check out 3/20 but left 3/19 to another hotel where the cost per night was cheaper and accommodations much nicer. Would've left way earlier on 3/18, but we were trying to "trouper through", but I personally reached my fill around 1am when I wasn't unable to sleep due to being so uncomfortable. Unfortunately it left us in a tough spot as finding accommodations that time of the night would be impossible so we were forced to stay. Sleep what’s that because I didn’t get any at all due to an impossible to turn off bright light shinning into the room actually all around the property as there was no one on site at all.

I was extremely unhappy with the stay at the rendezvous I will never go back. I’ve used the text system and emailed the hotel for a refund and I’ve had zero response. So not only was i stuck with paying for a hotel I didn’t exactly stay in but no apologies from the hotel at all whatsoever. The positive reviews of how the hotel is now are complete false advertisement it’s actually down right catfishing. Below I will list major issues I had with the conditions of the Rendezvous.

Issues are as follows: • A text system to “check you in” rather than an actual person. There was no staff on sight at all • Strong bleach smell upon entering the room (Room #8 the “Silver Screen” Room) The bleach smell remained throughout the entire stay even with all the windows being opened and numerous sprays of perfume and room spray to try and mask the smell. Sadly all throughout the night the smell persisted and actually ended up giving me a headache. • Stained and dirty towels hung up as new in the bathrooms • Blanket on bed had multiple mystery stains as well. • The light in the bathroom was so dim and horrible I could hardly get ready that night for dinner • Overall, the hotel is run down and very unkept. •sign in front is falling apart and down • paint is peeling off in areas all over the hotel with lots of random unpleasant smells. Falling paint in an old establishment is actually a health hazard as much of the old paint in the past contained led and asbestos • Found bits of fried chicken within the lounge chairs by the pool which were already covered with stains and dirt • The Jacuzzi was dirty and water was cloudy and made me itchy. After dinner I had put my feet in water but it being dark I was fully unaware of what I actually put my feet into until the next morning. I was utterly disgusted when I saw what I had my feet in the night prior • The lights outside of the room and all around the property were on all night we couldn't sleep, so at 1 am I walked around the property to see if I could turn it off myself but there was no luck. • Left sink in bathroom drained slowly and clogged • Shower water slow to get hot • Clubhouse areas with many dirt spots and dangerous broken glass slider. • overheard a convo about the cleaning people being angry they weren’t being paid on time and had to front cost to clean the hotel. Well I don’t even blame the cleaning people for not following any real cleaning standards because not being paid by a “hotel” contracting you to do so and they don’t or not on time is...

OK, so there are places that are great and places that are ok and places that aren't very nice. This is the first hotel I've stayed at that falls into the "avoid at all cost" category. It's not that it's dirty or uncomfortable or anything like that. The rooms are reasonably clean, there's a nice pool that's well kept up, a common room where you can brew a cup of coffee in the Keurig, etc. Read on for the fatal flaws.||||My wife and I came out to Palm Springs to join four other couples. We all wanted a reasonably priced hotel we all could stay at that was within walking distance of restaurants, bars, etc. One of the group saw the exemplary ratings the Rendezvous had earned (in the past) and suggested we make it our base for out trip. Indeed, there are tons of great reviews for the Rendezvous and it had won awards from Trip Advisor and such. It appears, though, that the place recently changed ownership and plummeted in quality in disastrous fashion. (And they haven't bothered to change their Business Info on Yelp. Do NOT expect any kind of breakfast, happy hour, or spa service as they do not provide these.) As a matter of fact, forget any review done prior to mid-2021. This place went from 5 to 1 star right around then. A list of the problems:||||1) Lack of security. I won't go into this in detail, but anyone staying at the hotel could have gotten into anyone else's room anytime, day or night. Really. Had the hotel not been pretty much completely occupied by our group of five couples, we'd have left before our first night there.||||2) Lack of anyone onsite to check people in, deal with problems, ask you how your stay is, etc. They appear to have tried to set up an automated system in which you download a photo of your driver's license and a selfie to deal with the requirement that they ID everyone staying at the hotel. Once that happens, you're supposed to get an access code to get into the hotel. Of course, we didn't. Fortunately, one of our group got that code from another guest. Really. The next day, I received a cheery text asking me how my stay was going. When I replied with a request for another room key, I received no reply. Until the next day when i got another cheery text asking me how my stay was going. (I didn't bother replying to that one.) At no point during our four day stay did we see anyone connected with the hotel except the person who came and cleaned the pool.||||3) Smaller problems included concrete floors with no rugs. No creamer of any kind in the coffee area. A laundered but badly stained towel in our bathroom. A shower that didn't work in one of our friend's rooms (they were moved to another room after calling management).||||In fairness, there were positives. Decent Keurig coffee, a nice pool area with a clean pool and a firepit. Nifty room decor. And that's it.||||There's a lot more that was completely unacceptable about our experience here. But when I wrote it up in Word and copied it here, I was WAY over the character limit. Suffice it to say that this place is awful. This is sad, because it looks like it was a hoot to stay at in its heyday, but that day is gone.||||Bottom line: You can NOT run a business in the service sector without providing service. Perhaps the Rendezvous is trying to run an entirely automated hotel the way that some fast food places are trying to go completely automated. Well big surprise: this does not work. It's a terrible idea and it makes it appear that no one really cares at all about the hotel or its guests.||||And yeah, room security really does matter.||||Mike sez do NOT check it out under any...

MY CATALYTIC CONVERTER WAS STOLEN HERE

Catalytic converter ("CC") theft has been on the rise in the state throughout the pandemic. It's an easy form of income for thieves to make money on the precious metals inside. It's stolen via the open space beneath the undercarriage of your vehicle.

On 09/26/21, I became a victim of this crime on the Rendezvous property. As a result, this left me and my girlfriend stranded in Palm Springs for an entire extra week while the auto shop sourced additional parts to complete the repair successfully.

In this process, the property owners and management originally made NO EFFORT to reach out to me regarding the incident NOR any form of apology. It wasn't until 09/29/21 AFTER I posted the original review did they reach out to extend full compensation for the two nights I stayed, plus a certificate to stay there another night some other time.

I became a prime target for this theft because the property parking lot has no outside lights–giving the thieves complete cover of darkness to do the job. Additionally, (no fault of the property) a wall on the main road encloses the parked cars from view from the street. Furthermore, should I want to serve justice to these thieves, no cameras face the outside of the property though there is a sign claiming that there is. FALSE ADVERTISEMENT.

Overall, this is a warning for individuals who expect to park safely at the property. YOUR VEHICLE IS NOT SAFE.

As for the actual review of the property, I stayed in #9 (Stagecoach). Generally, it's much more warn down than the photos suggest (as you should expect).

Here's a list of other cons to consider: The entire property (entry, pool area, common spaces) is littered with tiny gravel from the parking lot; when it makes its way into your room, it's a problem to get off. The toilet is extra sensitive, and there was no working plunger. It would often become clogged despite following instructions. Worn appliances–many with treatable rust. Overall not completely clean. The pool needed treatment and cleaning. All the pool seats were cloth and had weird stains. Once these seats were wet, it made them not suitable for sitting in. Staff: the guy who fixed our toilet brought in a plunger and let the waste water drip all over on his way out. DISGUSTING. He did not offer cleaning it up.

Pros: Located not far from the downtown. Quiet, not many people there (probably for a reason).

I will NEVER recommend this place to anyone. And certainly not to you if you've gotten through this review....