Jennifer Furniture — Hotel in Paramus

Writing to share my experience so others can learn- the folks at this place are like used-car salesman- slimy and dishonest.

We were in the market for a new couch- we found one we liked and needed a sofa sleeper. We are happy with product- it's made by Ashley and its decent for what we paid for it. The same couch is a few hundred more at Raymour and Flanigan.

Here are the issues- they claim "in-stock" online- that's not true. How can something that's in stock take a month to deliver? Their price might seems cheaper but they make up for it by overcharging on delivery. I was fully able to pick it up myself but there were all these reasons and excuses why I couldn't. Then they tell me the couch is in NC. So clearly not in stock....

Online delivery charge for my address was $169 and $189 for the white glove service. I was charge $300. I was told this was because we were far away (45mins) then later I inquired again and was told I had two pieces- which I did online as well just to double check. It came out to $189 with my address. (2nd piece was a small ottoman which shows a in-stock online)

Doing some research on the ottoman as well, it was available online for about $200 cheaper. We wanted to make sure we got it so we did purchase it through them as well.

Day of delivery comes 1 month after purchase. I give the benefit of the doubt, knowing that I paid $300 for delivery. We did decline the knock down service - about $500 to guarantee if it didn't fit though the door they would provide a contractor to take it apart and reassemble the sofa.

Our appointment was booked a week in advance for a 2pm-5pm slot. Again paying $300 for shipping, they called about noon saying they would arrive before 9pm because they were running late. If they couldn't make it that day the next spot for delivery for be mid-December because they said they don't deliver that far too often (45 mins). Upon calling the store they said they were behind because ALL THE DELIEVERIES WERE A 45 MIN drive from each other. That were where the 9th delivery for the day.

They informed that they would call 30mins prior to delivery. At 6pm I am outside walking to my vehicle and the delivery truck pulls up. No prior call at all. I show they were we would like the couch. Turns out the couch was just a bit to big to fit the turn for the entrance to our home. No big deal, we didn't pay the extra that they had offered. The gave it a good try, In the process of trying to get the couch in the broke the sliding closest door in our entry way. Not like a tiny scratch, full on bent the hardware on the doors where they slide. Not even an apology, they acted like they were doing me a favor by delivering it.

I then get a call from the woman at the store. She said she we told you and you didn't pay for the extra option. There's no returns or refunds. My delivery drivers are leaving that couch there and that's it, then hangs up. Her tone was very nasty and she seemed proud that she had got us to buy a couch and since we didn't spring for the extra $200 or $300 charge in case it didn't fit we were now stuck with the couch.

A real sales person would be stand up and and say hey I know you didn't pay for this at the time but here's a company that can help you or we can work this out by doing....

There are other contractors available that do this work but being very technical and capable I will handle the disassembly and reassembly myself.

So in conclusion, know what your getting into. You might save a bit, if you have a simple delivery and aren't in a rush you would...

My daughter and I visited the showroom in Paramus for the first time mid November. The showroom was very nice and we were greeted and helped by Christine and Shawn. My daughter was looking for the right chair or small sofa for the loft area in her room. We found a great couch and Christine was very helpful and patient while we chose the right colors and patterns. We placed the order and was told 4-6 weeks for delivery and that they would try really hard to be closer to the 4 weeks so it would arrive in time for my daughters birthday. In the fifth week I reached out because my daughters birthday was that week in hopes to hear good news. Christine was on vacation and the help I received was horrible and the worst customer service you can imagine. After following up several times over several days I finally just stopped in and saw Christine and shared what happened. We realized at that point the couch would not be in and we were looking for an ETA on when we could expect it. Christine was going to call me that day and I never heard anything I reached out and she was not in and I received rude treatment. I had to escalate on my own through research for the customer support line since the person refused to give me the information. I received a call back from Shawn and he was able to give me good information and the couch should have been in last week. I called Friday to find out that it still wasn't in and to update my contact information for the fourth time since Christine wrote it down incorrectly. When I got no where I stopped in last night for Christine to completely ignore me and my daughter not say hello or anything that I walked over and spoke to Shawn to get more information. This started out as a fun exciting purchase for my daughters 18th birthday and has turned into a big disappointment- I hope this couch comes in soon we are pushing almost 8 weeks!! I will never do business with this company again and it is all because of the poor customer service had they been honest, helpful and caring none this would have happened and all would be ok!!

January 19,2018 Thank you for your response and I truly hope you do call because I am having a hard time getting someone on the phone that cares or wants to help. I received a message from Shawn today and when I called back he wasn't there. I was told after 8 minutes on hold that he wanted to know if next Saturday would work for delivery that there is a 90% chance the couch could be delivered. I asked what does that mean a 90% chance - do you know where it is and what is going on? The response back was so rude with the worst attitude and I ask if Shawn could call me back and of coarse nothing. I can't believe the this I have never encounter such rude and nasty people. I wish I could just cancel this and never have to deal with Jennifer Furniture again. My daughter is so upset and you all just don't care. So we shall see if I receive a follow up call from someone above Shawn that can actually...

If you are going to buy from this place, read this. We purchased a Bernhardt dining room table in July of 2023 from this location from Pupul. It is now 8 months later - and after an ungodly amount of emails, calls and visits to the store between myself and my husband - finally our money has been returned. This place is a total debacle. Take warning, I used to own a furniture store myself so I have extensive knowledge of this industry. I have never seen a worse run operation.

If I put everything in this review it would be three pages long, so what I will do is give you some tips if you are forced to buy from here so you don’t end up in the same situation we were put in by Pupul. Tip #1: Don’t execute a sale with Pupul. She is not honest or responsive, and she ultimately dodges anything having to do with responsibility of a sale. She pushes you off to corporate and has no care as long as the sale is made. She is a corporate person and has no business being in a. Show room. My guess is she is related to ownership. Tip #2: Don’t accept a delivery if the store is closed. Our table was delivered at 8 am on a Saturday and the store didn’t open until 10:00. We refused to accept the table based on the condition it was in, and even wrote the refusal on the bill of lading but the delivery company assured us to keep it and the store would make good on fixing the table. The delivery service also forged a signature on the paperwork and this led to a whole host of issues. Tip # 3: Don’t pay these people in full. It will only screw you as it did us and they will tie up thousands of dollars of your money for months. Tip #4: Don’t buy the protection program. Instead of replacing the defective table that they delivered to us, the store will put your issue through as a warranty claim just like they did to us. Not only will you have to follow up and deal with incompetence with this 3rd party (just like their delivery service), the stores inability to admit they did this to evade responsibility for replacing the piece will again, only screw you. Tip #5: They sell other vendors furniture. Almost everything in this store is made by Bernhardt, etc. if you want to see a piece in person, come here. If you still want to purchase make sure they are a VERIFIED VENDOR of the company who makes the piece you are buying. Otherwise they may oh, I don’t know…try to put your claim through their whack furniture insurance so they don’t have to take responsibility for any issues. Again, first hand experience. Tip #6: When you read the POSITIVE reviews of the people who have ‘purchased’ from this locations, look at their Google review history. Most of them have 1 review and it’s this place. They must have had such an inspirational experience with this store that it’s the only Google review they have ever written and it happens to be complimentary. Ask yourself if that makes sense. I didn’t do this, and...