Victory Inn Suites — Hotel in Phoenix

It all started when we tried to check in and the young guy told us that we needed a hard copy reservation from Expedia; this was odd to us. After contacting Expedia he finally found our reservation in his system. He was absolutely clueless, rude and never once answered the phone which rang nonstop. We were asked for a $40 cash deposit; this was another odd thing since what can $40 cover in damages? Well the $40 cash deposit is only extra tax free money in their pockets because in a few days when we checked out at 5AM to be at the airport for 6AM; the staff working that morning told me to return at 7AM when the office opened, even though he had the money in the draw with other deposits. I called the office about my deposit when I landed in NJ; they said I can only get it back in person. I called numerous times for the manager who was never available and never once returned my calls. Expedia even tried to contact them. What a SCAM!!||The people/quests hanging around inside the lobby and around the property appeared very sketchy. I was constantly looking over my shoulder and very aware of my surroundings, especially in the evenings.||It also appears that this “hotel” if you can call it one; has 90 percent full time residence; since the balconies were cluttered with personal items/junk that has been there for some time. I’m guessing this place is used for state funded low income housing. BTW, a school bus pulls into the parking lot every morning.||Getting back to our stay; the room smelled like cigarettes and mold even thou we requested a nonsmoking room. I’m not sure how old those photos are, but let me warn everyone that the place is a dump. The furniture is falling apart, bed sheets with stains, doors that barely lock, TV with three channels, poor Wi-Fi that drops out every few minutes if you can connect. ||I am surprised that Expedia would even list this dump, it makes...

Where to start...

*the cops were parked outside doing an investigation so that should have been a red flag. According to the dude inside, one of the guests had a warrant.

*the building's got holes everywhere and one of the steps on the stairs is held up by two rocks at a funny slant. This place looks like where they do drug deals, which must explain the cops. Don't even get me started on the stains and stuff. Which ones are soda, which ones are vomit?

Also, after the police incident last night, there was STILL broken glass everywhere. No, I don't think it was still a crime scene because the cops had up and left after last night.

*the free breakfast is a joke. Just bread, waffles, and cereal. The wafflemaker looks like it gets cleaned once a month and nothing looks trustworthy.

*the rooms are filthy and poorly furnished. The carpet was peeling and stained. My toilet had a busted seat and in order to make the hair dryer work, I had to jimmy the (also filthy) power plug until it cracked open THEN the darn thing turned on. Also, no comforters on the beds. I called housekeeping for extras, must've slipped thier minds.

*my keycard failed to work on night two and after getting that fixed, the door barely wanted to open. Right when all the sketchy nieghbors decided it was time for thier smoke break too.

*this place cost more than Motel 6 and I daresay the last Motel 6 I stayed at had better service and furnishing. That's absurd. 49.99 rooms, my foot.

*the staff clearly don't care about thier job and frankly, I don't blame the guy. If I was a young 20 something working nights (weekend nights) in a dump like this, I'd struggle to give a...

This is by far one of the worst hotels i have ever stayed in. First off, the guy who works nights is a heroin junkie. How do i know? Just look at the needle marks and tracks going up his arms.

The room they put me in was bullshit. The door didnt lock. Phone didnt work. Lamp didnt work. There was mold spores growing on the bathroom wall. The room smelt like a French hooker. Microwave and refrigerator didnt work. Keep in mind, i got 4 kids and the whife with me. I complain to the front desk and they switched me rooms with no problem. They moved me right next door. Less than two hours later they tried putting a family in the same room. They had 4 kids as well.

Then come 3 am and im told i need to leave the property. " curfew is midnight" the fat bastard told me, as i was in my boxers, outside smoking a cigarette. I informed him this was my room and this is my family in here sleeping. He was being loud and obnoxious as my kids where trying to sleep. He insisted that i leave the property before he calls the police. I complied I took a ride to Walmart and then came right back I proceeded to sneak into my hotel room that I paid for.

The next afternoon i got a knock at the door. "Who must it be?" I was thinking "Im not expecting anyone." I answered the door to a man i never seen before.

He said to me "do you know where to get any heroin, do you have any heroin can I have $20 from you?" He ran away befor i could beat his ass.

Im currently working with corporate to ge my money back.

I will sleep on a bench before i come to the...