Heritage Inn — Hotel in Pomona

Worst service I've ever experienced in my life. My dad reserved a room for me and my brother-in-law out of the kindness of his heart. But, since my name wasn't on the credit card, I received an email about the card being declined. It said I had a 2 hour time limit to adjust the payment. So I witch the payment to my card in seconds flat. Then I receive an email saying my reservation was canceled. I called them to try to rectify the problem, and of course it's a rude foreigner basically telling me "too bad, the room is canceled." I'm paraphrasing, of course, but it doesn't matter. He's lucky I've been taking anger management. I haven't even set foot on the premises, and I already hate this place. I went to Motel 6 and had no problems at all. Passport Inn, be like Motel 6. You...

I didn’t even get a chance to ask the pricing of the room before the call-lady had an attitude saying it’s 120 and hanging up. I called back numerous times to address her unprofessionalism and asked the lady’s name so I can talk to her manager and she refused, then hung up on me numerous times and now is no longer answering the phone. I’m not sure if she’s having a bad day or just truly hate the language barrier. Not only is it filled with homeless people in the front, but you can’t even have decent customer service for the unreasonable prices. With the way I was treated. I’m more than sure they don’t care about happy tenants. There’s plenty places in the area with more class...

I knew it wasn't expensive and didn't expect it to be nice. I also didn't expect it to be hotel hell!!!!!! When we checked in they charged the room to our card even though we had prepaid and they charged more the second time. When they realized the mistake the guy was too stupid to do a credit refund. He said he would have to do it when his boss was there. They called our room at 1:30 in the morning to come get our credit then they shorted us again. We'll take that up with the credit card company. In regards to the room, the photos speak...