El Pollo Loco — Restaurant in Pomona

I was disappointed today with my order experience from this location... To start I want to say that I love el pollo loco, and even when I have bad experiences I still return for the food only. So today while getting lunch in the drive through I was excited to see that you are now offering Keto street tacos. Since I've started keto, el pollo loco has been One of the few fast food places I can still find keto friendly options at. I confirmed with the cashier that the tortillas are low carb (really hoping that I wasnt lied to since I cant seem to confirm the information online anywhere), then asked what comes with the combo, and was told Rice and Beans... now anyone who is advertising there food as "certified keto" should know rice and beans are not keto. I asked if I could swap the rice and beans for a side salad as was declined! I explained that rice and beans are not keto, and was still told that they couldn't swap it. So instead of being able to only spend $6.99 plus tax for a "keto certified" meal, I had to pay for 2 tacos and a side salad "al la cart"... While trying to research what makes the tortillas keto for confirmation, I mock order the combo online and guess what? It gives me the option to get other items in place of the rice and beans. Anyways, just needed to share my disappointment and hope that anyone else trying to keep to there keto diet and visits this location can see this and know that they are allowed to get other sides besides...

Don’t go in near their closing time... all of my food had poor taste... usually you have that rich fresh taste. The coleslaw had an expired taste.. the one where you could tell its about to go bad and the guacamole salsa and pico de Gallo was not bright colored. You could tell it was like the last part of the batch that had been sitting there for a long time - it was a mushy dark green and red colors.. YUCK! Super disappointed.. don’t buy after 8pm. They also forgot to put in the gravy for my mashed potatoes 😭 like.. that was the most tasty thing I was looking forward to... sorry for the two stars but I’m nice enough to put that because I was able to work with the chicken. Even that wasn’t fresh, but I wasn’t going to drive all the way back because I was super HANGRY! 😤 fix yo shhhiii... next time I go in I’m gonna have to taste your batches to make sure it tastes good before I pay for my food coz that wasn’t fresh...

We just got here from another location since they said that we had to wait for a piece of breast about 40 minutes!!! We go every Thursday after our workout. We are not going back to El pollo loco never again!!! This is not the first time that something happens when we go. Last time the girl at the front put all our stuff that it was to go to eat there and the stuff that was for there in boxes to go. Then the time before they forgot the breast and if we wanted we had to wait more time. At the location that we are right now is all dirty, tables are full of stains and pieces of food on the table and the sits as well. Not even talking about the floor... HORRIBLE CUSTOMER SERVICE we really like the food from here but we can't keep coming and wait for the food and get a bad customer service, we are paying for the food, at least we want to feel treated as...