Little Caesars Pizza — Restaurant in Pomona

This store is horrible. I ordered online to avoid the lines and waits. I received an email at 6:38pm that my order was ready for pick up but they couldn't put it in the Pizza Portal and I needed to check with the Cashier. I arrived to the store at 6:40pm and I told the cashier what the email said.

She checked the Pizza Portal, the food warmers, and in the back but couldn't find my order although she acknowledged the order was in the system. She told me to keep waiting and check the portal, the order would be ready soon.

30 minutes later and theres about 5-6 people outside the store also waiting for their Portal Order that are still not ready. I asked the cashier again whats going on, and she said to keep checking the portal and theres nothing they can do.

1 hour later at 7:40pm I go back into the store upset and tell the cashier that its been an hour since I received the message that my food was ready and I need to know where my food is right now. She looks through the portal again.... low and behold she pulls my order out, but wait... I've watched every single order they've put into the Portal for the past hour and none of them looked like my order.

I asked the Cashier, how long has my order been waiting, she looks at the receipt/barcode print out that they put on the food and then covers it with napkins and tells me she doesn't know. I open the pizza box and discover a dried up, old, obviously been sitting for 1 hour pizza.

Total incompetence, the cashier looked for my order twice and missed it, then they tried to give me old food. When I worked at Little Caesars we threw out Hot N Readys every 45 minutes.

I will never go back to this...

Crappy service and you pretty much always have to wait for them to produce what is supposed to be hot and ready. I could understand if it was worth the wait, but let's face it, it's a $5 pizza and it shows. The cheese is usually burnt or the bottom is a bit soggy and undercooked. Occasionally, they manage both. It's not that I expected the pizza to be great. It's a $5 pizza. It's just that once I'd like to go in there and actually have it hot and ready. On the very rare occasions that it has been ready, it was luke warm, but still preferable to waiting for the pizza only to get it home with the sadder versions they sometimes produce. I go back because it's close to my house, but I think it might finally be time to give up...

The manager Daniel. Is not a professional. He is not providing clean food by not cleaning the fire ashes and trash right outside the restaurant. He said they won't clean it because the ashes will fly inside the building but by not cleaning it the customers are contaminating the building. Why can't they clean it before the store opens? Very disappointing to see him take his time to come out to complain on the street vendors that are clean. They even took the time to clean outside there property because the trash is bad for business. But Daniel from little ceasers doesn't seem to care. They sell blankets and yet is a problem even tho there paying to be in the patio outside...