Extended Stay America Premier Suites - Fort Lauderdale - Cypress Creek - Park North — Hotel in Pompano Beach

Well, I do not have any positives about this particular hotel. After leaving this hotel, this past week, I was very disappointed and stressed. First, there was broken glass in several of the parking spaces, when we pulled up to check-in. You can definitely tell, there were several car break-ins. I asked someone that was staying there, and he stated 6 cars, were broken into, recently. That was terrible!!! The hotel had not even gotten the glass up yet. Plus, I really became extra alarm, when I say 3 cars, with plastic bags covering their windows. I tried all day, before we checked-in, to cancel my reservations, because we didn't feel safe at this hotel. Unfortunately, we could not because it was too late, after the cancellation window for that night. When I asked the front desk, "she stated she didn't know because she was off." I wondered how could you not know, and you work there?

Finally, checking in, using the toilet, that stopped up. The front desk stated there were no other rooms, and maintenance, had left for the day. My 15-year-old, had to go downstairs, to get a plunger. On top of that, the toilet still didn't work, correctly. The floors were dusty, and beds and sofa were very outdated. They were both very hard. There was absolutely no cookware. No spoons, no cups, no plates, ABSOLUTELY NOTHING!! I had to purchase all of that @ Walmart. When, we got back, there were guys hanging out in the front, smoking illegal drugs. After all of this, we were hungry, and it had taken the stove forever to heat up.

Last, to put the icing on the cake. I had booked thru a third party, and they stated to get out of the remaining nights, i would have to confirm it with the front desk. Well, I had gone downstairs around 11:30pm and told the front desk that we can't stay here, anymore. Our room is terrible! I already knew at this point, that I had to pay for the first night. That was fine. I just wanted out ASAP for the remaining 3 nights. Well, the employee by the name, Georgianna (she works nights, not sure of exact name. However, i know it started with a "G") or something like that came to my room, at 0300 in the morning, confronting and arguing with my husband and I about why we were not gone yet? I told her, trust me, we will be out of here tomorrow morning, early. She stated over and over and over. I thought you couldn't stay here. "Why aren't you gone yet?" "If it is that bad, why aren't you gone yet?" She stated she authorized a full refund for the entire stay. I didn't tell her that!!!! I ALREADY KNEW I WOULD PAY FOR THE FIRST NIGHT, DUH!! She obviously thought I was trying to get over or something. I absolutely couldn't believe this lady that works with Extended Stay America, is arguing loudly with me at my hotel door, while my son, was sleeping. She woke all of us, up and including some of the other guests on the floor, I am guessing. I told her, "To charge us, no big deal!" She kept on and on about it for 10 minutes. I was so emotional upset. She was very unprofessional and disrespectful to me. Please talk to her and hopefully, she will not DO THAT AGAIN!!! I AM DONE. THE WORST STAY EVER!! SORRY, SO LONG BUT THIS TO BE SEEN AND HEARD AND...

CAR GOT BROKEN INTO

I’m still shaken up by this incident because no one would ever think that they are unsafe at a hotel during their vacation. Before I mention the details of the car, here’s my review on the hotel in point form:

The hotel is easy to find and in what I considered to be a relatively safe area

The hotel staff is polite; especially the guy at check in. I forgot his name but he had a round face; a little chubby and had a really nice smile

The hotel lobby is very unwelcoming. Furniture is old and there is an unpleasant smell.

Room had a very old and damp smell

Bathroom fixtures need to be replaced; they’re old and have started to rust

Furniture needed cleaning

The sink in the kitchenette keep clogging and all we did was wash our hands at the sink

Housekeeping is once a week. Maybe I missed this somewhere but I think this should be outlined when the room is being advertised

Towels need to be replaced ASAP! They are way too thin to serve any purpose.

There is no breakfast. You might get coffee....if you’re lucky but there is no breakfast included

I woke up one morning to find the driver’s window of my rental completely smashed. I was parked at the side entrance of the hotel. My rental was the ONLY car broken into and although there was nothing stolen (because I don’t leave valuables in my car) I found it quite strange that my car was broken into. Whoever broke in went as far as adjusting the seat which tells me they were either looking for something or they had plans to steal the car. I’m assuming because it’s a push-to-start; that made it more difficult. The front desk associate didn’t seemed surprised that it happened. She was helpful but she didn’t react as urgently as I thought she would. I filed a police report and the hotel is supposed to email the footage from the ‘security cameras’ to the sheriff. I really hope they do. I checked out of the hotel that same day; abruptly ending my stay as I honestly did not feel safe there anymore. I hate that this happened to me but I sincerely hope this review helps someone because having your car broken into is a terrible feeling.....it’s even worse when it’s on the premises of the hotel you’re staying at during...

My stay at the Extended Stay America at 1401 W McNab Road, Pompano, has been nothing short of exceptional. From the moment I stepped foot into the hotel, I was greeted with warmth and genuine kindness that made me feel instantly at home.

Starting each day with a friendly smile from Taylor or Karla at the front desk has been a delightful perk. Our quick chats always start my day off on a positive note. The staff at this hotel truly go above and beyond to ensure guest satisfaction. Nini and LaLa are standout employees who exemplify the hotel’s commitment to excellent service. Nini’s helpful and accommodating nature is truly admirable, while LaLa's assertiveness and drive are inspiring.The cleanliness of the hotel is impeccable, and the rooms are spacious and comfortable. I've felt safe and secure throughout my stay.

I recently experienced the joy of my bank mistaking my booking as a suspicious transaction which resulted in my bank locking my account. The staff's patience and understanding during this stressful time was exactly what I needed so that I could work my way through that problem with as little stress as possible. I've never had to ask for something more than once, and their efficiency in addressing my needs has been outstanding.

While the hotel is da bomb diggy in many ways, I do believe there's room for improvement. They need to step they breakfast game all the way up. It's not that instant oatmeal, nutri-grain bars, sad little muffins and coffee won't do the job some mornings. What I am saying is it will not break the bank to put a waffle iron out there with a little juice and a protein. I'm not looking for them to be serving up poached eggs, lox and croissants. But, at it's current state, that is not breakfast. That is whatever you call the meal that comes between a midnight snack and your actual breakfast. That being said, it's a minor complaint compared to the overall positive experience I've had

I wholeheartedly recommend the Extended Stay America Cypress Creek. The staff’s kindness, the hotel's cleanliness, and the spacious rooms make it an ideal...