Twin Peaks — Restaurant in Fort Lauderdale

Five stars is for the food. Can't say the same about the service, which I will talk about in a bit!

First time at a twin peaks! My dad says they have the best beer! Since it's close to work, we came here for lunch two times already!

The first time I got the buffalo chicken tacos! It comes with chips and salsa. The salsa was pretty good and enjoyed it, but next time I would get fries. The tacos were very good! The chicken seemed fresh and tasted delicious! Really enjoyed these tacos!

My uncle got the lunch combo of green chili chicken soup and turkey avocado smash. He really enjoyed the soup and said the sandwich was good! He asked for no tomato's but there was tomato's on the sandwich. This sentence will make sense when you read the second visit.

My dad got the Billionaires bacon burger. He is in love with this burger haha he loves the bacon on it!

Our first visit when it came to service: Our waitress was super sweet but refills to our drinks took forever!

SECOND VISIT

I got the smokestack which was great! But while everyone got their food..... and were more than halfway done eating their food... I still didn't have mine. When our food came out our waitress didn't check on us. Many times I feel others walked by and noticed everyone was eating but me.... Finally our waitress came over and told her my food never came out. She brought me my burger and apologized. I am surprised a manager didn't come over and give us a little something for this mistake. My party was almost done eating there food.. and I am just now starting. Crazy. Most places would've given a discount or maybe something but nope.. nothing. Not even a manager coming over.

My dad got the billionaires burger again and loved it again haha. His friend also got the same burger and also fell for it! His board was completely empty! Ate all of it! All the fries too which their fries are yummy!

My uncle got the same combo as the first visit. Said no tomatoes..... gets his sandwich there isn't tomato's yay but he pulled the bread off because he tasted tomato and there was left over tomato guts on the turkey like they accidently put tomato then took it off. Honestly, not the worst thing, but what if he was allergic to tomato's? It also makes the sandwich not as good when you don't like tomato's and there's flavor of tomato on the sandwich.

The service was the same as last time. Took forever on refills. I ordered a ginger ale. She came with the waters. Forgot what tea our friend wanted, and I reminded her about my ginger ale and she responded like she forgot I ordered it.

In the end.... We go there for the food! The food is great at lunch time. I don't know about the dinner rush, since I hear it is PACKED at night... but the two times we went at lunch the food was fresh...

I'm not used to THIS level of bad service from Twin Peaks. It was actually laughable how bad it was, and there were several things that went wrong that night.

Our server Emily was incredibly inattentive to our table, and several requests that were made went unnoticed. The drinks all came out 30 minutes after the order was taken. They all came out at different times and every. single. time. she had to be reminded and then it still came out 15 minutes later.

The food came out literally one by one. The burgers were mismatched, one of ours asked for no cheese and there was cheese, one asked for an extra side of fries and he didn't receive it. But the audacity of it being on the check and then that's when we had to remind her AGAIN and that's when we received it.

Clearly there were no food runners, except there WERE food runners because we watched other tables get their food AND drinks before us, leave before us, and we just sat there dumbfounded.

The manager George (Jorge, not sure) did not care until we spoke firmly about where our food was, and his solution was to give us some cheap free appetizer on the next time we come. How funny! No one is coming back here, save your cards. It was so interesting that the moment we asked about our food while frustrated with the service, the rest of the meals came out in less than 60 seconds. So we sat for 36 minutes when the food was already done and other tables were getting their food ran.

The food comes out to us with wings cold, fries cold, but plates hot. Doesn't make sense.

The icing on the cake was Emily handing out checks, not handing out pens, and the absolute nerve of CIRCLING WITH A HEART THE TIP PERCENTAGE. Imagine how tone deaf you have to be to KNOWINGLY give bad service not only on account of the server, but ALSO the management, and their solution was to hand out appetizer cards and circle tips.

I've always said that Black people or an all-Black table not tipping is almost self fulfilling. Service was awful from the beginning, almost as if she expected us not to tip her. But the cycle is sad. You think we don't tip so you provide trash service. Your trash service makes us upset and we don't tip. Then you feel justified in continuing to provide trash service.

Emily, George, and whoever else from that staff that reads this: stop being...

Twin Peaks chicken wings are really really good. The only downfall is they’re super expensive. They’re really huge. They have a great flavor. I went in there for the first time, but this is my second time eating your chicken wings. They’re very flavorful. You basically get 12 wings for $24 with tax which is super overpriced. However, the atmosphere is great. They have a lot of TVs. The girls upfront are great that took my order very friendly all of them. It was three young ladies to be exact. they were very professional and very informative as well. I would actually go back there again to try other things on the menu. I didn’t notice while in the restaurant that it was super clean, everybody was friendly and certain tables had TVs at the table so if you wanted to eat and have a personal conversation with your significant other or even your friend, you can watch TV right in front of you instead of trying to struggle to watch the TVs at the bar or far away another thing that was awesome at this restaurant was when I went in the bathroom it was super clean and it it had this aroma that I never smelled before it was. It smells so good. I almost started to ask for the manager and ask them what kind of air freshener they use. I never in my life. Wanted to stay in a bathroom at a restaurant forever just to sniff how good it smelled it really smelled extremely amazing. The first time I had your wings my boyfriend bought it so I decided to go back myself so next time I go I’ll probably try something different on the menu again. The atmosphere is awesome. The customer service Was awesome and the bathroom was awesome. Thank you to the girls in the front especially the girl who was telling me the website to where I can get some new awesome frames from you were great. I wish I could remember your name, but she’ll know exactly who I’m talking about again, I had a wonderful experience going in on my own. I didn’t wanna mention that there is plenty of options as far as the wings go and other foods cause it is a restaurant that has plenty of options. You can get your wings, breaded or non-breaded and they’re...