Regal Cypress Creek Station — Local services in Fort Lauderdale

ZERO STAR!I took an out of town visitor to this theatre to see Bohemian Rhapsody yesterday and was so disappointed when the film stopped and the screen went black in the middle of one of the musical numbers, not once but twice! A few patrons went to the office to tell them of the dilemma and after it happened a second time word came back from one of these patrons that they were working on the issue and management was apologetic and giving us free movie passes for the inconvenience. After the show we went to the office, observed a male employee give one couple a pair of tickets and when we showed him our tickets to the same show and asked for our free passes, he went into the office and locked the door. After a brief time a female employee came out of the office and said because we saw the entire movie we were not entitled to passes, she turned around went back into the office and locked the door!

I have never experienced a movie just stop and a screen go black at any theatre, then to be so rudely dismissed by management after being promised compensation. I was shocked and upset, and took some comfort at giving them the finger at there two way mirror upon leaving, lol! What are these managers thinking? Something so inexpensive for the theatre to do to maintain a good relationship with their customers and community and probably bring additional revenue was not to happen, a backside and locked door was their answer.

Well this is one more answer to my question as to why the news is so horrific...

Unfortunately my experience at Cypress Creek was an unmitigated disaster. Yesterday I attempted to see the 12:30 showing of Little Woman. Upon entering I encountered an empty ticket counter with a sign directing you to to concession stand to purchase tickets. Unfortunately the lines were extremely LONG!! After waiting 20 minutes I was second in line but I never made it to the counter because the person in front of me was trying to pick up his reserved ticket but the young employee had no idea how to navigate this task and finally the guest gave up. Both of us then went a self help ticket dispenser where again the line was 10 deep. After finally getting my ticket I wanted popcorn but this was impossible unless I wanted to wait an eternity. Finally I entered the screening room after having missed the entire coming attractions and the beginning of the movie. The seat was very uncomfortable ( needs to be totally updated and renovated). The movie print was unacceptably dark. I will have to see movie again at another theater. I thought maybe it was my glasses but person next to me had the same experience. After exiting with a sore back and bottom I tried to speak with the manager but no one seemed to know where he was. Tomorrow I will speak to corporate office and tell them they to fire management of your theater and start with a new team, needless to say I will not be returning to this terrible Zero...

I have always bought passes from Costco Wholesale Club at a discounted rate. Upon checking the website to see if i can use them for a movie time (which noted to check with theater for details) i was placed on hold for about 10.

Now normally this isn't an issues but the fact that i had spent about 15 minutes trying to actually reach a movie theater i was already going to miss the early show time (due to not having enough time to commute). I was directed (with poor attitude or care for what i was asking) to a number that ended up not connecting (how that is even possible i dont even know).

I called back the automated system due to not being able to call locations directly which i think is stupid and poor customer service, and i had to do the run around of another 5+ minutes of automated system just to reach someone.

Maybe they use the automated system to avoid even worse potential customer service, or at least it seems like it.

All i know is that the fact movie are available quicker on demand and disc is a relief to me. The theater business doesn't know how to function anymore, and all the good ones are about a tank of gas away from me.

Regal used to be one of my favorites, so much so i watched Troy (Pitt, Bloom, Bana) 5 times in their theaters because of the experience and swiftness.

The two stars is only cause of the fact i USED...