Hooters

I called this Hooters at 9:50pm I was serviced by a call center rep. Which was a guy Placed my order for me and my children to eat. I then called back to modify my order the actual location answered and said they will wait for my ticket to print to modify. I drove 15 miles to get to this location at the time the waitress never bothered to notify me that they NEVER put in my order. Then the manager didn’t have common courtesy knowing that there was a error to come and speak to me or even EMPATHIZE not only that gave me a hard time to give me corporate number after I ask him three times can he at least come to the lobby I deserve that much as an upset customer. With no apology empathy or even character or remorse as to an unsatisfied customer and didn’t even give me his name or proper introduction as to whom he was I had to then ask for the number to be written and given to me along with his name and they didn’t want to give me the waiter name that answered the call she avoided me as much as possible. I use to once like this place. Service is everything to me and at this time this will be the last. I’m not the one to get one here and leave anything negative but my kids were also involved and I don’t want this to go unnoticed or happen to someone else. So whenever you do get those call centers ALWAYS CALL BACK AND DOUBLE CHECK! And look at the fact I called back a few minutes later they told me my food would be ready in 40 minutes I gave them well over an hr. Picture provided.