Fort Lauderdale Marriott North — Hotel in Fort Lauderdale

Date: June 7, 2025

Manager/Directorl Marriott North Hotel Fort Lauderdale, FL

Subject: Concerning Experience and Recommendations for Improvement at Marriott North Hotel, Fort Lauderdale.

Dear Sir/Madam,

I am writing to express my disappointment with my recent stay at the Marriott North Hotel in Fort Lauderdale. While I commend the staff's willingness to assist with room changes and their generally positive demeanor, the overall condition of the hotel fell significantly short of the standards I expect from the Marriott brand, particularly considering the cost associated with booking a room.

Upon arrival, I was unfortunately required to change rooms on two separate occasions before settling on one. The initial rooms were unacceptable due to pervasive foul odors and visibly wet carpeting. Even after accepting the third room, I was dismayed to discover trash remaining in the waste receptacle, indicating a lack of thorough cleaning.

Furthermore, I was deeply disappointed that the hotel pool was out of service. This amenity was a key factor in my decision to book at your establishment, as my family was looking forward to utilizing it during our summer vacation. The lack of prior notification regarding the pool closure was a significant oversight.

Beyond the specific room issues, I was concerned by the overall condition and cleanliness of the hotel. The general area surrounding the hotel appeared somewhat dilapidated and underdeveloped, contributing to a less-than-welcoming atmosphere. Inside the hotel, I observed a lack of attention to detail in terms of cleanliness, with dark stains and marks present in the showers of multiple rooms. In each of the rooms I inspected, the carpeting was visibly damaged, suggesting a broader pattern of neglect.

My observations lead me to believe that the current level of maintenance and upkeep at the Marriott North Hotel does not reflect the expected standards of your brand. I am not simply seeking to complain but rather to offer constructive feedback that can lead to tangible improvements.

Therefore, I propose the following: Immediate Inspection by Marriott Executives: I strongly recommend that executives from Marriott headquarters conduct an unannounced visit to the Marriott North Hotel. This would allow them to experience the hotel firsthand from the perspective of a paying guest and gain a more accurate understanding of the issues at hand. Comprehensive Renovation and Refurbishment: A thorough renovation of the hotel's rooms and common areas is necessary to address the issues of cleanliness, odor, and damage. This would include replacing damaged carpeting, repairing bathroom fixtures, and improving the overall aesthetic appeal of the hotel. Proactive Communication Regarding Amenities: It is imperative that guests are informed of any planned or unplanned closures of key amenities, such as the pool, prior to booking. This will allow guests to make informed decisions and avoid disappointment upon arrival.

While I appreciate the efforts of the staff to accommodate my room changes, the underlying issues relating to the hotel's condition cannot be ignored. I hope that you will take my concerns seriously and implement the necessary changes to ensure a more positive experience for future guests. I booked with the reasonable expectation of a pleasant and relaxing stay, a standard that was not met during this visit.

I do not know if I will get a chance to visit this Marriott again to see if it redeems itself but I hope this gets to the right person and they listen and improve so others don't have a dampened experience.

Thank you for your time and consideration. I look forward to your response and a confirmation of the steps you intend to take to address these...

As a loyal guest who has stayed at this property twice before with positive experiences, I expected the same standard of comfort and service during my recent work trip. Unfortunately, this stay was nothing short of a nightmare and fell drastically below Marriott’s usual standards.

After a long workday from 7:00 AM to 8:30 PM, I arrived at the hotel around 9:30 PM, hoping for a restful night. I was assigned Room 412, located next to the elevator, ice machine, and microwave. Almost immediately, I noticed that flushing the toilet produced a loud, abnormal noise — red flag #1.

Before I could fall asleep, I was constantly disturbed by: • The dinging of the elevator • The loud clatter from the ice dispenser • Microwave beeps and the door opening and closing • Loud chatter from nearby guests

Despite the noise, I was exhausted and tried to sleep. Around 2:00 AM, I woke up to use the bathroom and, upon turning on the nightstand light, was horrified to see roaches of all sizes crawling throughout the room — in corners, crevices, and even in the bathroom. I immediately got dressed, recorded videos of the infestation, and went to the front desk.

To their credit, the two attendants were helpful in relocating me, but even that process was a disaster: • The key to the second room (mid-hallway) failed twice • A device used to override the lock also failed • I was then moved to a third room — again next to the elevator

Unfortunately, the new room was a connecting room with a male stranger was loud all night, laughing and talking on the phone. I could hear everything through the wall, which made me feel unsafe and uncomfortable so I put a chair up to my side of the door. He finally fell asleep after 5:00 AM because I heard him snoring— and shortly after, my 7:30 AM alarm went off.

To make matters worse, the shower in the new room was clogged, and I had to shower in ankle-deep dirty water before checking out.

The attendant at check-out apologized and stated I would not be charged for the night. While I appreciated that gesture, it does not come close to making up for what I experienced. The entire ordeal was more in line with a Motel 6 than a Marriott chain. Sleeping in my car would have been a better option.

After returning home, I read reviews from other guests and was dismayed to find that many had complained of the same issues — bugs, noise, and plumbing problems. Clearly, these are not isolated incidents. These rooms should be taken offline and thoroughly treated, if not removed from service entirely.

I sincerely hope Marriott takes this complaint seriously. No guest should have to endure this level of discomfort and unsanitary conditions. It was like a nightmare that got worse and worser. Unfortunately, Google only allows me to post photos not videos on here. I would like to be contacted regarding how this situation will be addressed and what will be done to ensure others do not go...

To start off I been with Marriott when it was Starwoods and enjoy SuiteLife experience for 13yrs on and off, my high school homecoming was at this property in 2007, and I enjoyed this “hidden gem“. Downfall of this experience is dealing with rotating front desk who are exceptionally rude because of a FF form. Please do keep in mind this form is a piece of paper and I was told I am not allowed to pay ahead of time due to validating the form. Understandable, now why would I get an email saying if I do not pay ahead of time my reservation will get cancelled. I book my stays a minimum 2weeks in advance. I called on 4.15.25 8:38am to explain to Rashay Clarke which protocol is it for this property do I need to pay in advance I was told by others I’m not able to because of the FF form. Instead of listening I get caught off in mid sentence. Of course I stayed at this property back when management closed down the pool and had to use LA Fitness due to drastic changes.

What I do not understand is why am I getting treated in a way where when I’m explaining do I pay now or upon check-in; I get cut off with an attitude and was told if I refuse to pay it will get cancelled. In turmoil I asked her may I please finish talking without you cutting me off and she continued to interrupt me mid sentence. I’m literally 20min away and can pay for it in person. My bank will alert fraud if I pay for hotel online because this MARRIOTT 6550 and another MARRIOTT accidentally charged my card twice and I had a new card sent out. To avoid mishaps on both ends I have to pay in person. Rashay Clarke did not even allow me to explain myself, she assumed I did not want to pay. To be frank honest if I did not want to pay why would I call to check on my reservation? Or to see if I’m able to pay in person?

I understand now, I’m not welcomed and booked with another resort wayyy more pricey than this property. I refuse to book at a low rate resort 3.6-4.1 star property and get treated as a peasant. I spend a lot of money on MARRIOTT FF form or full price $200-$300 night. Yes I been living in hotels consecutively for last 2yrs straight. Definitely it’s about the experience for myself and my children. I rather spend my hard earnings toward a luxury resort.

Yes I did hang up on Rashay Clarke after she interrupted me a third time, next time listen do not treat a person disrespectful because of a piece of paper. Not only her who has an attitude at this property a waitress there as well but hers was corrected immediately by manager. This property used to be lovely and I rather keep my good memories than to have a bad taste. In my opinion she could have bad day, again nothing to do with me.

If you have a FF form good luck and the gym is really awesome as well as the...