Residence Inn by Marriott Port St. Lucie — Hotel in Port Saint Lucie

I’m an ambassador elite Marriott elite member. I made 2 weeks reservation in this hotel. I checked on Sunday 9/11/22 .This was a one bedroom suite so the bedroom is separate from the living room. Unfortunately this hotel has a very poor management who has zero interest in providing service to their customers. They lied to me and said that they will be providing a housekeeping service every other day ( I actually asked for a daily service but they refused). I work for 10-12 hours everyday so I leave the hotel at 6:30 AM and come back between 5:30 and 7:30 PM. So no one is in the suite. On the day that the house keeping was supposed to come (Tuesday), the Housekeeper who came in, removed the kitchen trash and placed on the bar next to the suite entrance door a towel and new trash bag. That person did not remove the bathroom trash, or the used towel that I placed on the bedroom floor so they can exchange them. That person didn’t clean anything and didn’t arrange the bed. When I called the reception she was very defensive and sent me someone to bring me towels but did not remove the trash and was clearly angry with a passive aggressive behavior. He refused to take the used towels and told me to place it myself outside the door. I contacted the Ambassador elite service and the discussion with the hotel receptionist made it clear to me that the only solution was for me to leave the hotel and according to the receptionist she told me that I will not be charged for the cancelled days of the remaining two weeks if I checked out early. And that exactly what I did, I checked out and made a reservation in IHG hotel that provides a daily housekeeping service. It was great to stay in a clean hotel who respect their customers and provide them with clean high hygiene environment instead of the dirt of the residence inn. As a physician I can assure you that COVID is not a justification for dirt promotion policy, on the contrary. Marriott will not make profits by ailienating and losing their most loyal members. Choosing the right personnel, who knows the meaning of hospitality business for management, is essential for business to thrive. I will be spending 2 -3 weeks each month in Port St Lucie for the coming 6 months. Neither I nor 2 of my colleagues from the same hospital group will spend it in any Marriott chain hotels . By the way in this same hotel back in April,2022 two customers who stayed in room 205, stated that they had flees in their bed during their stay and the manager reply was “we have customers who stay with pets in the hotel and that must be from the previous stays”. Really!!! What happened to the deep cleaning services that Marriott is providing and constantly advertising for on their channel. The residence inn ended up partially refunding them for that. This dirt promotion mentality and passive aggressive behavior will not end until Marriott recruits competent professional management teams who are educated in hospitality business or at least have basic decent communication skills . Believe it or not, there are Hospitality...

Our experience was not good.

TL;DR Never sent crib that was requested Turns out there weren't any Staff had more than enough time to tell us WiFi has really weak signal Go somewhere else, this isn't Marriott quality

I travel for work and I like the Residence Inn. I stay in plenty of them along with other Marriott properties exclusively so I enjoy Titanium Elite status.

This may not hit home to those without children but if you are reading this, sleep deprivation will make you crazy. If you get your baby a good sleep routine you MIGHT get sleep if you are lucky.

When I checked in there was no one at the desk at 4pm on a Wednesday. I looked around towards the patio and breakfast area and there was no one so I pulled out my phone to call the desk. Right then someone came from the door behind the desk.

I checked us in and they said they would call to have the crib on our reservation sent up to the room. That never happened. Long, annoying, story short... We checked with the desk and changed our plans several times waiting but not once did they let us know they couldn't find any cribs on the hotel. I had to call the hotel managers to finally get it resolved, they called me back as I was going to the store to buy a crib. They told me to hang on, they would come back to the hotel and try to figure it out.

At about 7:20p we get a knock on the door which makes the dog bark, startling the kid who is so fussy because he wants to sleep but it's Jorge with a crib and for that we are thankful. So how did this crib magically appear when there weren't any?

We got what we needed but this is not what anyone should have to go through. I left messages on the managers cell phones trying to get a resolution. I feel fortunate Jorge called me back so I didn't have to buy a third crib. While the hotel is clean, there is only one fork in the silverware "set" that's also missing other pieces. The wifi gets you just the dot or maybe the dot plus one bar on the 5th floor. The elevators are so slow and I'm not just nit picking, you'll see. Plus the staff refused to give me the manager's number which was easily found on their business cards at the front desk. That's shady

There aren't a lot of options around here so you may not have a choice but don't expect one of your best Residence Inn...

On Sunday May 4th, after being left without a venue to host my grandmother’s repass, my family stopped by the Residence Inn to see if by any chance we would be able to rent their meeting room the next day, Monday 5/5. We were greeted by Kim, who was friendly, warm and eager to help. She showed us the room and let us know, that although their sales coordinator, Gwen, was off work, she would try to contact her to confirm that the room was available for the next day. The space Kim showed us was clean and well kept. Before leaving, Kim did something that was indicative of her character, she offered her sincere condolences. Within a couple of hours, Gwen called me, even though she was not at work, to offer her condolences and advise that the room was available. We set a time for us to come in the next day and provide the payment as well as drop off any decorations, drinks or supplies. Hours before laying my Grandmother to rest, I met Gwen, who again offered her deepest condolences and even agreed to a hug. She let me know that if there was anything else we needed, to just let her know. My husband and I quickly set up the decorations and brought in the drinks, leaving them in boxes with plans to finish setting up after the funeral service. Upon returning to the Residence Inn we found that the staff had graciously set up the drinks for us. There were additional members of the staff at the front desk, who I, regrettably, neglected to get their names. However, they were all kind and willing to help with any need that arose. There were more people who attended the funeral service than we originally thought, so when asked for an additional table the staff was more than happy to help. When we arrived with a floral arrangement and there was no additional space in the room, a member of the staff brought a small table outside the door to place them on. Each interaction felt as if the staff was it just willing but happy to help. Not once did they make us feel like it was a bother or an inconvenience. When things were wrapping up, Gwen offered assistance to clean up the decorations. This experience was truly the embodiment of hospitality and my family is grateful to the Residence Inn for the care & compassion they showed us during our...