Sleep Number — Hotel in Rochester Hills

Zero. The absolute worst customer service I have ever experienced. We purchased the bed at the store in the Village in Rochester Hills. Order took 3 weeks to deliver after being promised delivery in a week. Then delivered missing brackets, delivery service and store representative claimed it was not part of the over $7,000 price despite it being on the invoice. After 30 minutes of arguing with the company, their resolution was they would send the bracket but we would have to find someone privately to install and it would affect the warranty. I would strongly caution any customer from purchasing from...

We were looking to buy a new mattress for our bed. We went to The Sleep Number store at the Village in Rochester Hills. We were amazed at the difference in comfort between our mattress and the Sleep Number mattress. Our sales person Chadd W was so informative. He was very knowledgeable of all of the Sleep number products as well as the different beds and what they offered. He patiently answered all of our questions and was very upbeat and enjoyable to work with. If you have never tried a Sleep Number bed we encourage you to try one out. You...

Just a glorified and overpriced AIR mattress! We did not like it so we requested a return, only to learn that the company DOES NOT ALLOW YOU TO SELF RETURN the mattress. They charge $200 (!!!) for someone to come and pick it up. By the way, there was also $200 "delivery and set up" fee when we purchased it (two guys came, unrolled the air mattress and plugged it into a wall socket). AGAIN, the company does NOT ALLOW the product to be picked up. So, it cost us $400 to try a blow up mattress for a month! VERY POOR...