Sea Horse Resort — Hotel in San Clemente

We rented our two rooms from July 2nd to July 5th. for over $3000. All was going well until around 10:45pm July 4th after the pier fireworks show was over. A man opened our entry door and started walking toward our room. I jumped up and he said he must be in the wrong room. I told him yes and to get out right away. I then walked back into my room locking the door behind me. Soon there was loud banging on my door and yelling from that same man who was very drunk. He screamed at us to get out of his room that he paid so much money for and he was coming in. He continued to push and bang the door. We looked for an emergency number to call the office but they close at 9pm and no number listed in the rooms. We called 911. The man would go away for a few minutes and then come back and start banging on our door. My 12 year old granddaughter was terribly frightened as were we while the man continued to try to break into our room. We kept waiting for the police to arrive. 15 minutes later the police arrived to handle the problem. We went back to our room and put a chair under the entry door that did not have a lock on it. Several minutes later another bang on the door and this time it was the manager. He was very annoyed that we had locked the entry door, introduced himself as the manager, looked upset that the police had to call him to the resort and then left. We had a hard time sleeping thru the night afraid the man would come again. The next morning we turned in the keys at 11am and left for home. The owner or manager in the office never came to our room in the morning to check on us. Never even called us. The night of the incident the manager didn't offer to transfer us to another room in order to make us feel safe, nothing! On Tuesday the 7th I emailed the Seahorse Resort telling them about the incident and asking why no one was concerned enough to even call us after. Of course the manager said they were concerned and knew about the man trying to break in and said they patrolled the resort and our room all that night to keep us safe. She added that she WAS going to talk to us in the morning but because we checked out early she left it alone. Now don't you think if she was concerned she would have CALLED us? She had our phone number. Don't you think if she was concerned about us the night of the incident that she would have TOLD us they would stay up all night and patrol around the resort and our room to keep us safe? None of that happened. I asked her for a refund for that night for both rooms. She would not acknowledge my request at all but continued to tell me they made us safe! If you want to feel secure while staying at the resort.... DON"T...

This was my second stay at the Sea Horse Resort, and it was as fantastic as the first time. It was my and my husband's first real vacation together, and we absolutely loved it. Our room included a King bed and a lovely balcony that looked out onto the ocean and the San Clemente pier, along with a kitchen, nice bathroom, and a sitting room. ||We stayed 5 nights, so it was great to have a dresser and side tables to keep things in, along with a rack and hangers to hang our nice clothes on. ||The kitchen was awesome, they had it stocked with all of the dishes and utensils we could possibly want, along with pots and pans to use on the gas stove. It also had a full size fridge and a microwave.||The sitting room had a large tv and couches, and there was a dining table we could pull out if we wanted.||The balcony was my favorite part. It was furnished with 2 really nice outdoor chairs with foot rests, a table and chairs to eat at, and an umbrella to block out the sun. It was so relaxing to sit outside and enjoy the sounds of the street below and the ocean. We left our windows open the whole trip, and it was magical to hear the ocean night and day. ||The beach across the street is great! The resort offers beach umbrellas, towels, chairs, and toys for guests to check out. The chairs are great, they fold so that they can be worn like a backpack, and they have pockets to store anything you might want to take with you to the shore. The sand at the beach is so soft, and we really got to enjoy it without having to buy beach stuff that we'd only get to use maybe once every couple of years. We had a special gated entrance to the street that made us feel safe and separate from the crowds while granting us easy access to the street and the beach beyond.||I truly cannot recommend Sea Horse resort enough. The vibe is great, the amenities are fantastic, and there are fantastic places to eat right below the rooms. I will...

First is a good location we have the suite #4 own space parking and from beach view, is updated and comfy but there's is few things to improve, even with ceiling fans and extra floor fan, was hot, we try to let the door open but advice a lot of mosquitoes and lot of noise of downstairs restaurants loud music and cero private from the deck, everyone from the the restaurants table can see you, so advice is not A/C, second is cleaning, with the Covid19 should be a priority, but as you can see in the pictures I found nasty toilet with yellow stain and dirty fridge, I made inspection before my family get in specially my kids, lucky me have disinfectant, the exhaust fan in the bathroom does not work and it was dirty, also the floor is very nice but the carpets are not necessary, they smell bad and they are not clean, otherwise everything just nee to improve with ac, and cleaning !!! and please will let you choose the suite online or the room to go more securely with what we...